Fiber crews have located and repaired the break in the fiber as of 1:45AM on Tuesday, 11/17.
All service should be restored to normal expected speeds.
2015-11-16 @ 8:45PM – slow speeds due to fiber outage [UPDATE 2]
Fiber crews have located the general area of the fiber outage and working to locate and pinpoint the break.
2015-11-16 @ 4:45PM – slow speeds due to fiber outage [UPDATE]
Fiber inspection teams are currently on route to locate the fiber cut and repair the connection.
2015-11-16 @ 4:00PM – slow speeds due to fiber outage
Cruzio network engineers have identified a problem with our upstream connection out to the internet, possibly due to a cut/break in our fiber. Customers are currently on our backup wireless connection.
If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise wireless customers in the Santa Cruz, Seabright, Live Oak, and Capitola areas
– Business broadband wireless and in-building wired customers in the Santa Cruz, Seabright, Live Oak, and Capitola areas
– Colo customers
– Cruzioworks coworking and office customers
Customers that will not be affected:
– All Velocity customers
– All DSL customers
– Enterprise wireless customers in the Westside Santa Cruz, Scotts Valley, Aptos, and Watsonville areas
– Business broadband wireless and in-building wired customers in the Westside Santa Cruz, Scotts Valley, and Watsonville areas
– All dial-up customers
If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise wireless customers in the Santa Cruz, Seabright, Live Oak, and Capitola areas
– Business broadband wireless and in-building wired customers in the Santa Cruz, Seabright, Live Oak, and Capitola areas
– Colo customers
– Cruzioworks coworking and office customers
Customers that will not be affected:
– All Velocity customers
– All DSL customers
– Enterprise wireless customers in the Westside Santa Cruz, Scotts Valley, Aptos, and Watsonville areas
– Business broadband wireless and in-building wired customers in the Westside Santa Cruz, Scotts Valley, and Watsonville areas
– All dial-up customers
Thank you for your patience, we are working to have your internet connection back up to normal speeds as soon as possible.
11/15/15 @ ~ 2:30pm – Power Outage in Scotts Valley RESOLVED
PG&E reports that power outages in the Scotts Valley area have been largely resolved.
11/15/15 @ 2:34pm – Limited Internet Outage in San Jose Area RESOLVED
As of 2:34pm this afternoon, the internet outage to the Old Oakland Road area of San Jose has been resolved. We appreciate your patience.
11/15/15 @ ~ 11:05am – Power Outage in Scotts Valley
This is a courtesy notice to a small group of our customers: As of about 11:05am this morning, there is a power outage in a rural area of Scotts Valley, affecting some customers’ internet connections. Our network gear in the area is currently on backup power and customers who also have backup power should still be online. As noted on PG&E’s website, they have been dispatched to the area to asses the cause.
11/15/15 @ 11:43am – Limited Internet Outage in San Jose Area
We are currently experiencing a limited outage on our wireless network in the Old Oakland Road area of San Jose. Technicians have been dispatched to resolve the issue. A rough ETA is within the next 1-2 hours. We appreciate your patience. Stand by for further updates.
11/15/15 @ 10:38am – Limited Internet Service Outage in San Jose Area RESOLVED
11/15/15 @ 10:38am – Limited Internet Service Outage in San Jose Area RESOLVED
Network technicians have resolved the issue at our mountain top site, and internet connectivity should be restored to the Old Oakland Road area in San Jose. Thank you for your patience.
11/15/15 @ 9:21am – Limited Internet Service Outage in San Jose Area UPDATE
11/15/15 @ 9:21am – Limited Internet Service Outage in San Jose Area UPDATE
Network technicians have been dispatched to our mountain-top site in East San Jose to address the connectivity issue. Stand by for further updates.
