This morning around 6am PG&E power was lost for part of downtown Santa Cruz, including our office building. While our networking equipment is on backup power, some customers may have experienced downtime during the switch to redundant power. Power was restored the majority of downtown at 7:15am, including all major Cruzio infrastructure. We apologize for any inconvenience.

Cruzio has confirmed with the MAH that the power is indeed out in the McPherson center building due to maintenance / construction, but the MAH itself is fine.

All of the Cruzio equipment is working, and will come back online once the power is restored to the building.

Cruzio customers inside the offices at the McPherson Center at 740 Front Street may be down due to a power failure.  We’re looking into the cause now.

This will ONLY affect wired customers inside the offices at this specific building, no other Cruzio customers will be affected.

We apologize for the inconvenience.

The fiber path to Cruzio has been repaired!

All previously affected customers on the Cruzio network should be returned back to normal speeds.

Thanks again for your patience!

Fiber technicians are still working on the fiber splice. ETA is unsure at this moment, but we will post updates here as soon as we get them.

Our fiber repair teams have reported that they are are currently spicing, and should have service restored within the hour.

PG&E has completed their work on restoring their service to the damaged pole with Cruzio’s fiber connection.  With PG&E’s work done, our fiber repair crew can start their repair work.

We are hoping full customer speeds will be repaired within the next few hours.

The source of the fiber break has been tracked down to a damaged telephone pole, and PG&E has crews on-site working to repair the damage. Fiber technicians will work to restore the service once PG&E has finished their repairs. There is no ETA at this time, and traffic will continue to route over our backup link until the fiber line is repaired. We will update this network status as more information becomes available.

Fiber technicians are in route to repair the fiber cut that has been identified in the Scott’s Valley area. ETA for the repair is 4am tomorrow morning.

We apologize for any inconvenience. For the affected customers, speeds should be back to normal by tomorrow (Wednesday) morning.

Cruzio engineers are currently looking into an issue with our primary fiber connection for customers with Enterprise and Wireless Pro services in the Santa Cruz, Scotts Valley, and Watsonville areas.

Fortunately, all of our backup links are working as intended. This means that customers will still have internet connectivity, but may experience slower than expected speeds.

This will affect customers with Colocation, Enterprise, Wireless Pro, Dedicated Business Broadband and Cruzioworks services.  Velocity, DSL, and dial-up customers are not affected.

We’ve escalated the issue to our fiber provider,  and we will post updates and developments here as we get them.

Thank you for your patience.