While conducting routine maintenance, Cruzio Engineers discovered additional problems with upstream infrastructure equipment providing Wireless internet service to some customers in the Tunitas and Lobitos areas, and required immediate replacement. Cruzio technicians will keep downtime as minimal as possible while this work is conducted.

Cruzio Engineers will be working on upstream infrastructure equipment providing Wireless internet service to some customers in Santa Cruz and Watsonville on Monday, 8/4/25 10pm-2am. There may be a few brief interruptions during this time. Cruzio technicians will keep downtime as minimal as possible.

Maintenance will be conducted on Plume’s system on Monday 7/28 between 10PM and 3AM. This is not expected to cause any service downtime, but there is a small risk of interruptions during this window, and the Plume Home app may be unresponsive.

PG&E has fully restored power to customers and sites affected by the recent unplanned PG&E power outage in Watsonville. Customers affected by the outage should be back online.

Cruzio engineers are still working on infrastructure serving some customer in the Bear Gulch area, and are finishing their work shortly. Downtime today, 7/24/25 has been extended to 6pm. Maintenance planned for tomorrow 7/25/25 will proceed as originally planned, and technicians will keep downtime as minimal as possible. We apologize for any inconveniences, and appreciate your patience.

Cruzio Engineers will be working on upstream infrastructure equipment providing Wireless internet service in the Bear Gulch area on Thursday 7/24 and Friday 7/25. We anticipate downtime between 1PM and 4PM on the 24th, and sporadically throughout the day on the 25th. Cruzio technicians will keep interruptions as minimal as possible.

The issue causing outages in the Woodside and Bear Gulch areas have been resolved, all services are operational. If you are still experiencing issues please contact Cruzio Technical Support.

We are currently experiencing a wireless outage in the Woodside and Bear Gulch areas. Engineers are investigating and updates will be provided as we get them.

Power has been restored to the affected areas. All services are up and operational. If you are still experiencing issues please contact Cruzio Technical Support.

Cruzio engineers are currently assessing a power outage affecting connectivity for some customers in Watsonville. The currently estimated time for restoration is 1:00am. We will continue to update this status with more information as it becomes available.