Cruzio engineers are aware of an issue affecting wireless customers in the Woodside/Portola Valley area.  Access to the impacting site is not currently available so a time of restoration is not known yet.  Updates will be posted here as information becomes available.

Cruzio engineers will be conducting emergency maintenance on upstream equipment serving some Wireless Pro customers in Live Oak on 3/6/2025 11AM-2PM. There may be brief interruptions in service during this period.

After the weather cleared up, engineers were able to replace damaged equipment to restore services. If you are still experiencing any issues, please contact Technical Support.

We are currently experiencing an outage at one of our sites in La Honda. Currently no ETA on a resolution. If there are any updates before restoration they will be posted here.

Cruzio engineers will be conducting maintenance on upstream equipment serving some Wireless Pro customer in Live Oak 3/5/2025 11AM-4PM. There may be brief interruptions in service during this period

Cruzio engineers will be conducting maintenance on upstream equipment serving some Wireless Pro customer in Live Oak Tuesday 2/25/2025 10PM-12AM. There may be brief interruptions in service during this period.

Cruzio engineers have confirmed all upstream issues have been resolved, and all customers should be able to login and send/receive mail normally. If you continue to experience any issues, please contact our technical support team.

Cruzio engineers have advised of an upstream outage currently affecting email service for standalone Cruzio inboxes. Some customers may experience problems getting to Cruzio webmail login page, or experience issues sending and receiving mail. We will update this network status when more information becomes available.

Cruzio engineers will be conducting maintenance on upstream equipment serving some Wireless Pro customer in Live Oak 2/26/2025 11AM-4PM. There may be brief interruptions in service during this period.

Cruzio engineers will be conducting maintenance on upstream equipment serving some Watsonville Wireless Pro customers on Thursday 2/27/2025 11:00AM-4:00PM. We anticipate a few interruptions during this process. Cruzio technicians will keep downtime as minimal as possible.