Engineers have completed their work and services should now be restored. If you are still having any issues, please contact Technical Support.
12/02/2024 12pm – Wireless outage in Montara/Martin’s Beach area [UPDATE]
Engineers are working on replacing equipment at the mountain site to restore services. Current ETA is around 5pm. We apologize for the inconvenience.
12/02/2024 10:20am – Wireless outage in Montara/Martin’s Beach area
We are currently experiencing a wireless outage in the area and engineers are investigating the cause. Updates will be provided as we get them.
12/3/2024 10:00PM-2:00AM – Maintenance for some Wireless Pro customers in the Downtown and Westside Santa Cruz areas
Cruzio engineers will be conducting maintenance on upstream equipment serving some customers in Downtown and Westside Santa Cruz on Tuesday 12/3/2024 10:00PM-2:00AM. We anticipate a couple of brief interruptions during this process. Technicians will keep downtime as minimal as possible.
11/30/2024 – 4:15PM – Outage Affecting some Wireless Customers in Downtown and Westside Santa Cruz
Cruzio engineers are currently investigating an upstream outage affecting service for some Wireless customers in Downtown and Westside Santa Cruz. We will continue to update this status page with more information as it becomes available.
11/26/2024 3:30pm – Wireless outage in Westside area of Santa Cruz [RESOLVED]
This issue was actually resolved before it impacted any customers. If you are having any issues however, please contact Technical Support.
11/26/2024 3:30pm – Wireless outage in Westside area of Santa Cruz
We are currently experiencing a small wireless outage in the Westside area of Santa Cruz. Engineers are en route to investigate the cause of the outage. If we get more information before the services are restored, updates will be provided.
11/26/24 10:00PM-2:00AM – Maintenance affecting Wireless Pro users in the DeLaveaga area
Cruzio engineers will be conducting maintenance on upstream equipment serving Wireless Pro customers in the DeLaveaga area on Tuesday 11/26/24 10:00PM-2:00AM. We anticipate a couple of brief interruptions during this process. This is part of work we are doing to address a local interference issue. Technicians will keep downtime brief during this window.
11/25/2024 2:15PM – Widespread power outages affecting Midtown, Downtown, and Westside areas of Santa Cruz
Cruzio engineers have noted a large power outage affecting much of the Santa Cruz area. We are working to keep service up where possible.
11/23/2024 2pm-3pm – Emergency Maintenance affecting some Wireless Pro users in Midtown Santa Cruz
Cruzio engineers will be conducting emergency maintenance on upstream hardware serving some customers in Midtown Santa Cruz. There will be brief interruptions during this process. Technicians will keep downtime as minimal as possible.
