Some Wireless Pro customers located in and around Westside Santa Cruz and High Rd are currently experiencing elevated packet loss. Cruzio engineers are investigating the issue.
5/4/2023 10:00PM – 2:00AM – Urgent maintenance for Wireless Pro customers located around Westside Santa Cruz
Cruzio engineers will be conducting urgent maintenance on equipment serving some Wireless Pro customers located around Westside Santa Cruz beginning tonight, 5/4 between 10:00PM to 2:00AM. Down may be possible during this maintenance but will be kept brief if it does occur.
5/1/2023 8:30PM – Wireless Pro Outage In Scotts Valley Granite Creek area
There is an equipment failure causing an outage at Granite Creek Business Center which is affecting Wireless Pro customers in Scotts Valley at Granite Creek area. Cruzio engineers will be responding in the morning, with an ETR of 10am.
4/26/2023 10:00PM-2:00AM – Maintenance affecting some Wireless Pro customers in downtown Santa Cruz
Cruzio engineers will be conducting maintenance affecting some Wireless Pro customers in downtown Santa Cruz on 4/26/2023 between 10:00PM-2:00AM. Intermittent downtime may occur within this window.
4/20/2023 11:00PM – 1:00AM – Scheduled Maintenance Affecting Wireless Customers in Half Moon Bay
Cruzio engineers will be conducting maintenance on upstream equipment serving wireless customers in Half Moon Bay on April 20th, 11PM – 1AM. There may be brief periods of downtime as technicians complete their work.
4/18/2023 10:00PM – 2:00AM – Maintenance scheduled for customers hosted off the Dream Inn in Santa Cruz
Cruzio engineers will be conducting maintenance on equipment that serves Wireless Pro, Dedicated and Enterprise customers hosted off equipment located at the Dream Inn in Santa Cruz. Downtime is not anticipated for these customers.
4/12/2023 9AM-1PM – Piedmont Court maintenance
Cruzio engineers will be conducting maintenance on equipment serving customers in Piedmont Court on Wednesday, 4/12/2023 between 9AM-1PM. There will be intermittent downtime during this maintenance. No other services will be affected by this work.
3/31/2023 3:45PM – Fiber repairs affecting connectivity for customers in Half Moon Bay [RESOLVED]
Upstream engineers have repaired the fiber line and affected customers are back online at full speeds.
3/31/2023 10:45AM – Fiber repairs affecting connectivity for customers in Half Moon Bay
Our upstream partner is conducting repairs to the fiber backhaul serving customers in Half Moon Bay. Affected customers may notice slow speeds or intermittent drops in connectivity. We will update this message as additional updates become available.
3/30/2023 9:50PM – Upstream Issue Affecting Performance in Half Moon Bay [RESOLVED]
Cruzio engineers have confirmed a previous issue affecting upstream equipment for some customers in Half Moon Bay has been repaired.
