Cruzio engineers have completed their maintenance and all affected customers are back online.

Cruzio engineers will be conducting maintenance on equipment to resolve an issue affecting connectivity for some Wireless Pro customers in Westside Santa Cruz. There will be intermittent downtime for these customers during this maintenance.

A piece of failed hardware was replaced and all services should be restored.

We are currently experiencing an outage in Capitola that is effecting some customers in that area. Technicians are currently heading to site to make repairs.

This maintenance is postponed and will be rescheduled soon. We will post a separate status with the new maintenance window.

Telecom engineers upstream have isolated the issue affecting inbound calls to some Velocity customers. Most Velocity connections should now be able to receive calls successfully, with a full resolution coming soon.

A failed power supply has been replaced and all services should now be restored.

We are currently investigating a small outage that affects some customers in the Santa Cruz mountains. We will post more information as we get it.t

We are currently investigating inbound call issues affecting some Velocity customers. The problem does not seem to be systemic at this time, and only affecting some parties calling Velocity telephone numbers.

Symptoms include Post Dial Delay (PDD) after dialing into a Velocity telephone number, and occasional error messages played back to the calling party. We have escalated the issue with the call paths that lead to us and are working to resolve.

If you are having any issues contacting us on our main contact number, Cruzio support can be reached at our alternate toll-free number, 800-303-3302.

Cruzio engineers will be conducting maintenance to repair an issue affecting some Wireless Pro customers in the areas of Mid-town, Live Oak, and East Side Santa Cruz. Downtime is possible throughout the maintenance window, but will only be a few minutes in total.