Cruzio engineers are assessing and repairing an issue affecting Cruzio hosting server Host9. We will post updates as they become available. Mail will be queued and delivered once the server is back online.
4/26/2021 12noon – Service interruptions for some wireless costumers in Scotts Valley [RESOLVED]
Repairs have been made in Scotts Valley to restore services there.
10/24/2021 5:50pm – Service interruptions for some wireless costumers in Scotts Valley
Power and weather issues have resulted in loss of connectivity to some Wireless and Certified building customers in the Scotts Valley area. Engineers are currently looking into the issue and will be posting updates.
10/20/2021 10:45AM – Slow connectivity at 500 Soquel [RESOLVED]
Cruzio engineers have mitigated the issue but will continue to observe in the event that further action is required.
10/20/2021 10:25AM – Slow connectivity at 500 Soquel
Cruzio engineers are investigating an issue causing slow connectivity for customers located at 500 Soquel. There may be intermittent downtime as they work to resolve the issue.
10/19/2021 10PM-12AM – Wireless Pro maintenance affecting some customers in the Harvey West area
Cruzio engineers will be performing maintenance on infrastructure serving some Wireless Pro customers in the area of Harvey West. There may be brief intermittent periods of downtime during this maintenance window.
10/19/2021 2PM-4PM – Planned maintenance affecting some Wireless Pro customers in Downtown / Live Oak area
Cruzio engineers will be conducting maintenance on Wireless Pro services for some customers in the Downtown / Live Oak area. Downtime will be brief during this maintenance window. All other services are up and operational.
10/18/2021 9:00am – Power outage at Westside Santa Cruz [RESOLVED]
All systems affected by the outage have been restored and are operational .
10/17/2021 9:00pm – Power outage at Westside Santa Cruz [UPDATE]
The majority of those effected by the power outage should have services restored, however there are still a small number of customers still being affected.
10/17/2021 7:15pm – Power outage at Westside Santa Cruz
PG&E Is currently experiencing a major power outage on the Westside of Santa Cruz. This outage could possibly affect some customers outside of the power outage area. Due to the size of the outage we expect PG&E will respond very quickly.