Technicians have made repairs and all systems should be back up and operational again.
02/08/2021 7:45am – Wireless outage in Watsonville
We are currently experiencing an outage that is effecting some customers in Watsonville. Techs are currently working on resolving the issue and will provide updates as we get more information.
1/29/2021 5:15PM – Maintenance at the Nanda building [COMPLETE]
Cruzio engineers have found and resolved an issue causing slow speeds at the Nanda building.
Maintenance is now complete.
1/29/2021 4:00PM 6:00PM – Maintenance at the Nanda building
Cruzio engineers will be conducting urgent maintenance on internet equipment serving the Nanda building between 4pm-6pm today. Downtime during this window is expected to be 15 minutes.
1/28/2021 1am – Power outage on Westside
PG&E is experiencing a large power outage on the Westside which is impacting services for some customers. Cruzio engineers are deploying generators to restore services in some areas until PG&E restores power.
01/22/2020 – High winds impacting services in some areas [RESOLVED]
This weather event has concluded, and all affected links are up and operational.
1/20/2021 4:00PM – Outgoing email may be slow for some users
Some Cruzio email customers may notice delays on their outgoing email traffic. Our upstream partner is aware of the issue and working on a solution. This issue is not affecting customers that own their own domain.
01/19/2020 – High winds impacting services in some areas
High winds in the Santa Cruz county have been impacting Cruzio services in various areas. Some areas are being impacted by power outages, downed trees, damaged equipment, etc as a result of the high winds. Cruzio Engineers are currently working on and dispatching to make repairs as they come up throughout the day.
1/19/2021 11:00PM – 1:00AM – Wireless Pro maintenance for some customers in the Live Oak area
Cruzio engineers will be conducting maintenance on equipment serving some Wireless Pro customers in the Live Oak area. Downtime during this maintenance will be brief. Other services will not be affected by this maintenance.
1/15/2021 4:00PM – Emergency maintenance affecting some Wireless Pro customers in the City of Santa Cruz and surrounding area [RESOLVED]
This maintenance is now complete and affected customers are now back online.