Cruzio’s main fiber backhaul connection is currently down and all customer traffic is routing over our backup link. No customers are down, but at times of heavy load, Internet speeds may be somewhat impacted until the main fiber path is restored.
Our upstream provider as already dispatched crews to the site but we have no confirmed ETA for repair. As such, speeds may be impacted through the weekend. We will update our Network Status as soon as we have more information.
Our network is designed to react to occasional disruption on our primary connection and when the incident occurred traffic automatically failed-over to the secondary link with no downtime for customers.
A faulty power supply at one of our mountain top sites has been replaced, and all wireless customers should be back online. Thank you for your patience.
12/30/14 @ 9:40am – We have restored internet service to the Weston neighborhood as part of the fix being performed on one of our mountain top sites. We apologize for the inconvenience.
Our technicians have located a problem with one of the power supplies at our Mt Loma Prieta tower that is effecting customers in Weston and a few customers connected directly to that tower. Technicians are now en route to the location and will be switching out the power supply very shortly. We apologize for any inconvenience.
At 8:30 am this morning, a network issue presented itself at one of our mountain top sites. This is affecting traffic to some of our wireless customers being fed from this site. We are actively working to resolve this issue, and will add to this status as updates become available.
At about 9am on Saturday 12/20/14 Cruzio techs identified a problem with a power supply at the Weston West broadcast site. The faulty equipment was replaced and service was restored to all affected customers.
We thank you for your patience during the repair procedures and apologize for any inconvenience.
Cruzio’s wireless equipment on the western side of the Weston road area is currently without power. We are investigating what may be the issue and have techs en route to the location.
At 8:45AM network engineers were able to return functionality of a router that supports Cruzio’s Legacy DSL customers. All affected customers should now be back online.
Thank you for your patience as we resolve this issue and we thank you for your patience.
There is currently an interruption in service for a portion of Cruzio’s Legacy DSL customers. Network engineers are actively working to resolve this outage. This outage does not affect any of Cruzio’s Velocity or Business Broadband customers.
We apologize for the inconvenience and thank you for your patience as we resolve this issue.
We have completed the emergency maintenance, and affected customers should be back online.