Category Archives:

Web Hosting FAQ

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This information is for Cruzio Hosting services.

Control Panel Questions

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Website Development Questions

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Control Panel Questions

How do I find out which host I am on?
Throughout this FAQ and in several other Cruzio help pages, you will find that some of these instructions will refer to different host numbers. If you do not know what host number you are on, after you log into your control panel, look at the URL at the top of your browser. You will see it start with ‘https://host’ followed by a number. That is the host number you are on.

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Why do the help files in the control panel reference items I don’t see?
Some items in your control panel have been removed by Cruzio or replaced with third party applications which we think offer better features and usability. Occasionally you will see references to these items in the help files.

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How do I activate the Domain control panel?
The domain control panel allows you to give access to a single domain to a different user. To activate your domain control panel:

  1. Login to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. Select a domain. If you are on host 6 or 7, this can be accessed by first clicking ‘Domains’ under the Main Menu in the upper left hand corner.
  3. If you are on host 1, 2, 3, 4, or 5, select the ‘Domain Administrator’ icon.If you are on host 6 or 7, select the ‘Domain Administrator Access’ icon.
  4. Check the box next to ‘Allow domain administrator access’. You’ll need to provide a password and (optionally) set some permissions.
  5. Select ‘OK’ when finished to apply the settings.

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How do I create a subdomain?
  1. Login to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. Select a domain. If you are on host 6 or 7, this can be accessed by first clicking ‘Domains’ under the Main Menu in the upper left hand corner.
  3. On host 1, 2, 3, 4 or 5, under the ‘Hosting’ section, select the icon labeled ‘Subdomains’.On host 6 or 7, under the ‘Web Site’ section, select the icon labeled ‘Subdomains’.
  4. On host 1, 2, 3, 4 or 5, select ‘Add New Subdomain’ and indicate your preferences. When you’re finished select ‘OK’.On host 6 or 7, select ‘Create Subdomain’ and indicate your preferences. When you’re finished select ‘OK’.
  5. For an explanation of each of preference, choose the ‘Help’ link in the left column. You will need to specify the subdomain name and an FTP Login.

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What is a ‘Custom Button’?
It’s a button you can add to the control panel interface for quick access to sections of your Website or external sites. To create a new button or manage an existing one on host 1, 2, 3, 4 or 5, select the ‘Custom Button’ icon from the ‘Home’ interface. To create a new button or manage an existing one on host 6 or 7, select the ‘Custom Buttons’ icon from the ‘Additional Tools’ interface.

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What is a ‘Web User’?
You can create accounts that permit users to upload files to a domain’s Web space. To do this, you create a ‘Web User’. The user will have his own FTP profile (login and password) and the pages will be visible at the ‘Web User’ address: http://www.yourdomain.com/~login. Please note that, as the files are owned by the individual ‘Web User’, they can’t be managed via the administrator’s FTP profile or from the ‘File Manager’. There is no control panel or email associated with the ‘Web User’.

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Why won’t my hosting preferences update?
If you encounter this error while trying to create an Web (FTP) user “Error: Unable to update hosting preferences: User already exists”, try using a different login name. FTP logins must be unique on the server.

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How do I return to the default DNS settings?
For host 1, 2, 3, 4 or 5, you can return your DNS settings back to what they were originally by clicking on the domain name in your control panel, selecting ‘DNS’, and then clicking the ‘Default’ button. For host 6 or 7 click ‘Domains’, select your domain, click on ‘DNS Settings’, and then select the ‘Restore Defaults’ button.

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All of my icons are in a tall, narrow column down the page. How do I fix this?
This is a problem between Internet Explorer 7 and the Plesk interface. Using a different browser, including other versions of Internet Explorer, is the solution.

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Website Development Questions

Why does my website have a Cruzio “Under Construction” page when I browse to it?
By default we put an “Under Construction” page up on your domain. It is in the httpdocs folder and is named index.html.

You can replace this with your own web page. Create your own file named index.html (be sure you use this exact name).

  1. Using either your control panel’s File Manager, or an FTP program, access the httpdocs folder.
  2. If you want to keep the Cruzio “Under Construction” page for a backup, rename the original index.html to index.old.
  3. Upload your own index.html to the httpdocs folder.

If your web site is php-based, rather than html-based (Joomla and WordPress sites are php-based and not html), you may want to remove the index.html file without replacing it.

When you remove the default index.html page, you may also remove these associated files and folders from the httpdocs folder to save storage space:

  • css
  • img
  • picture_library
  • test
  • favicon.ico

However, plesk-stat should not be removed.

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How do I upload batches of files using File Manager?
The control panel File Manager does not support batch uploading of files. We recommend you use an FTP client such as FileZilla for Windows or CyberDuck for Mac. Both programs are free.

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What is Installatron, and how do I use it?
Installatron is a utility for installing and managing Web applications. Log into your control panel. In the sidebar, click the Installatron Applications Installer link. From the Installatron screens, you can browse available Web applications and install any of your choice: WordPress, Joomla, Drupal, and many more. You can also upgrade, back up, restore, or clone any of your installed applications.

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Why do I get errors when I try to upload image files to my WordPress site?
Usually, this error happens only to a manually-installed WordPress. WordPress sites installed with Installatron do not have this issue.
If you installed WordPress manually using an FTP application, you won’t be able to upload images via your WordPress Media Library until you change the permissions of these WordPress folders:

/wp-content
/wp-content/uploads

Change the permissions of these folders to allow read, write, and execute capabilities to owner, group, and others (in other words, 777 permissions). See How to change file permissions for the step-by-step instructions. You’ll want to check all the permissions checkboxes for these two folders.

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What naming convention should I use for my files?
  • SSI’s – .shtml
  • PHP – .php
  • Python – .py
  • Java – .war
  • Apache::ASP – .asp
  • Perl – .pl or .cgi

Perl scripts will run in both the httpdocs and cgi-bin directories and their subdirectories.

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Where should I put my CGI files?
Plesk, by default, has a cgi-bin directory at the root level of the domain, hierarchically above the httpdocs directory, where you put your Web files. This is for the sake of security.

However, for ease of use, Cruzio has set it up to allow you to also run cgi’s within any directory of your Web space, should you choose to do so.

The one limitation to this is that you cannot have a cgi-bin directory directly within the httpdocs directory, as that path is aliased to the one at the root level.

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Can I use features like Installatron with my subdomain?
Installatron is only available to domains set up on the control panel homepage. You can set up a subdomain as a domain.

  1. Login to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. For host 1, 2, 3, 4, or 5, select ‘Add New Domain’.For host 6 or 7, Select ‘Domains’ and then click ‘Create Domain’.
  3. Fill in the entire domain name for the ‘Domain name’ field. Example: sub.domain.com.
  4. For host 1, 2, 3, 4 or 5, click OK and then select ‘Physical Hosting’, then click OK.For host 6 or 7, make sure ‘Hosting type’ is set to ‘Web Site Hosting’.
  5. For host 1, 2, 3, 4 or 5, enter an FTP login and password for the new domain, choose the services and quotas you would like for the new domain, and then click ‘OK’.For host 6 or 7, enter an FTP Login and Password for the new domain, then select ‘Next’. Choose the services and quotas you would like for the new domain and select ‘Finish’.

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How do I set up programs like WordPress, Joomla! or Drupal for use as a homepage?
From your control panel, select the domain you want to use (If on hosts 6 or 7, first click ‘Domains’ under the Main Menu in the upper left corner) and then select the Installatron icon. Click on the Application Browser tab, then select the program you want to install from the list on the right. Click the ‘install this application’ button. Under the Install Location section, change the text in the box to a forward slash (/) only.

Complete the remaining steps provided on the screen. Your program will now be installed in the top level of your domain, instead of in a subdirectory.

Only install one program in the top level of your domain; if you try to install another program in the same location, it may overwrite the files needed by the first program.

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Can I use WordPress to build a site with simple, hierarchical pages?
Yes. Once you have installed WordPress, go to your WordPress administrative page. In the WordPress admin menu, click Pages and then in the submenu click New Page. Create as many pages as you wish. You can make any page the subpage of another by specifying the Page Parent in the controls below.

In the admin menu, click Settings, and in the submenu, click Reading. In the Front Page Displays section, select “A static page.” In the “Front page” menu, choose your desired homepage. At the bottom of the screen, click “Save changes.” This page is now your WordPress homepage.

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My site requires ASP. Will that work with Cruzio?
It depends. Our hosting platform supports Apache ASP, but not ASP.net. If it’s an Apache ASP package you’re using, it will work.

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Coppermine versus Gallery, which to choose?
Coppermine and Gallery are both very useful photo gallery programs, each with different strengths. Coppermine is built to match and tie in to PHPbb, so for users who have an established PHPbb installation who wish to add a multi-user gallery, Coppermine would be a good choice.

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How do I upload Frontpage files to my domain’s Web space?
Frontpage support is only available on some older hosting accounts, and will be phased out completely in the future. If you have such an older account, please refer to our FrontPage instructions.

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What are the full paths to common crontab commands?
wget: /usr/local/bin/wget
sendmail: /usr/sbin/sendmail
perl: /usr/bin/perl

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What are the full paths to programs needed to set up my mailing list application?
sendmail: /usr/sbin/sendmail
perl: /usr/bin/perl

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How do I password-protect certain folders or pages in my Web space?
  1. Login to your domain control panel at http://login.cruzio.com. You may need to log in twice.
  2. Go to the domains section of your control panel and click the name of the domain whose directories you want to password-protect.
  3. On host 1, 2, 3, 4 or 5, choose ‘Protected Directories’ then select ‘Add New Directory’.On host 6 or 7, choose ‘Password Protected Directories’ then select ‘Add New Directory’.
  4. Specify the path to the directory that you wish to password protect in the space provided for ‘Directory name’. This can be any directory existing in your site, for example: /private. If the directory that you would like to protect has not yet been created, specify the path and the directory name, and the directory will be created for you.
  5. In the space provided for ‘Directory location’, specify in what location (also called document root) your password-protected directory resides or will reside. For example:
    • To protect a directory in httpdocs, select Non-SSL.
    • To protect a directory in httpsdocs (note the extra ‘s’ after ‘http’), select SSL.
    • To protect your CGI scripts stored in the cgi-bin directory, leave ‘/’ in the Directory name box and select the cgi-bin check box. Make sure there are no white spaces after the slash symbol; otherwise, a protected directory will be created with the name consisting of white spaces.
  6. In the ‘Header Text’ box, type a resource description or a welcome message that your users will see when they visit your protected area.
  7. Click ‘OK’. The directory you specified will be protected.
  8. To add a user, select ‘Add New User’.
  9. Specify the login name and password that will be used for accessing the protected area. The password should be from 5 to 14 characters in length. Select ‘OK’.

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Why can’t I modify modules that I installed using Joomla?
This is a known issue. The modules install OK, but all the files end up being “owned” by the Web server, not the client login, so you can’t edit them. Luckily, if you download the JoomlaXplorer extension, you can edit the files even though they’re owned by the Web server. Be sure to have a look at the accompanying ‘Read Me’ for detailed instructions.

JoomlaXplorer

How do I upload files using Dreamweaver?
In Dreamweaver, create a new site and use the following ‘Remote Info’ settings:

Access: FTP
FTP host: (domain name)
Host directory: (leave blank or enter httpdocs)
Login: (client login)
Password: (client password)

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The Joomla 1.5 setup requires an FTP user, FTP password, and FTP root path. What should I use for these settings?
You should use the FTP login and password that is associated with your domain or subdomain, as applicable.

The ftp root path settings depend on whether you are installing in your main httpdocs folder, a subfolder, or on a subdomain.

For the main httpdocs folder, the root path would be /httpdocs

For a subfolder, the root path would be /httpdocs/[subfoldername]

For a subdomain, the root path depends on how you set things up.

If you set up the subdomain as a primary domain (by using the Add New Domain icon in the control panel), your ftp path would be /httpdocs or, if you installed joomla in a directory within the subdomain, /httpdocs/[subfoldername].

If you set up the subdomain within the primary domain (by using the Subdomains icon in the control panel) AND if, during setup, you chose to “Use the FTP user account of the main domain”, you root path would be /subdomains/[subdomainhost]/httpdocs (for example, if installing on subdomain foo.domain.com, the path would be /subdomains/foo/httpdocs).

If, when setting up the subdomain with the primary domain, you chose to “Create a separate FTP user account for this subdomain”, your root path would be /httpdocs or, if you installed joomla in a directory within the subdomain, /httpdocs/[subfoldername].

If you have any question about these settings, please contact Cruzio support.

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I used the wrong settings for my FTP user, password, or FTP root path when setting up Joomla 1.5. How do I fix things?
    1. Log in to Joomla as the admin user.
    2. Click the Global Configuration icon.
    3. Choose Server from the submenu in this section.
    4. In the FTP Settings area, change Enable FTP to No, then click Apply on the top right of the page.
    5. Again, in the FTP Settings area, fix the username, password, or FTP root path, using the instructions in the answer above.
    6. Change Enable FTP to Yes, then click Apply on the top right of the page.
    7. If your settings are correct, you should see the message “The Global Configuration details have been updated.”

If you need help with these settings, please contact Cruzio support.

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Watch out for phishing emails claiming to be from Cruzio

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Cruzio has seen a few instances of phishing attacks on Cruzio customers. Phishing is a scam tactic to obtain your personal information. (For more information, see Cruzio’s Internet Security Tips.)

If you receive an email purporting to be from Cruzio that asks for your password, credit card info, or any other personal information, do not respond to it. Cruzio does not ask for this type of information via email.

If you’re at all unsure about any email communications you receive, please Contact Cruzio to confirm its legitimacy.

An example of a Phishing email follows. Remember that this is not a legitimate email from Cruzio.

Phishing example. This email is not really from Cruzio. It is a fake.

Dear Cruzio Member,

Your e-mail account was used to send a huge amount of unsolicited spam messages during the recent week. If you could please take 5-10 minutes out of your online experience and confirm the attached document so you will not run into any future problems with the online service.

If you choose to ignore our request, you leave us no choice but to cancel your membership.

Virtually yours,
The Cruzio Support Team

+++ Attachment: No Virus found
+++ Cruzio Antivirus – www.cruzio.com

[ Attach #2/2: Filename: McAfee_EmailScanReport.txt ]

Virtualmin Post-Installation Wizard Guide

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This guide will walk you through the initial setup of your Virtualmin control panel on your Cruzio VPS.

Connecting to the Virtualmin Wizard

  1. Browse to clientlogin.cruziohost.com:10000, replacing clientlogin with the login name you picked when you signed up.
  2. When prompted for your username and password, type root as the username and enter the password you selected when you signed up.

Using the Virtualmin Wizard

For each Virtualmin Wizard screen quoted below, follow the instructions.

Introduction screen

This post-installation wizard allows you to configure Virtualmin optimally for your system. You can make selections depending on whether you want to host websites, email or databases, and based on your system’s memory and CPU power.

Action to take: Click Next.
Memory Use screen

Virtualmin can be tuned to improve performance in its user interface and email processing, but at the cost of increased memory use. The best choice depends on how your system will be used.

Preload Virtualmin libraries?
Yes (more RAM used, faster Virtualmin UI – approximately 20M)
No (less RAM used, slower UI and more CPU load)

Run email domain lookup server?
Yes (more RAM used, faster mail processing – approximately 35M)
No (less RAM used, slower mail and more CPU load)

Action to take:

Make your selections based on your needs and the intended use of your virtual server. The default options should be appropriate for most users.

Click Next.

Virus Scanning screen

If your system is going to host domains that will receive a large amount of email, scanning incoming messages for viruses can generate high CPU load. This is due to CPU use by the ClamAV virus scanner when it is started, which can be avoided by running the ClamAV scanning server clamd in the background. This consumes RAM, but reduces CPU load and makes mail processing faster.

Run ClamAV server scanner?
Yes (more RAM used, faster mail processing – approximately 100M)
No (less RAM used, slower mail processing)

Action to take:

Make your selections based on your needs and the intended use of your virtual server. The default options should be appropriate for most users.

Click Next.

Spam Filtering screen

If your system is going to host domains that will receive a large amount of email, filtering incoming messages for spam can generate significant CPU load. This is due to CPU use by the SpamAssassin mail filter when it is started, which can be avoided by running the SpamAssassin filter server spamd in the background. This consumes RAM, but reduces CPU load and makes mail processing faster.

Run SpamAssassin server filter?
Yes (more RAM used, faster mail processing – approximately 30M)
No (less RAM used, slower mail processing)

Action to take:

Make your selections based on your needs and the intended use of your virtual server. The default options should be appropriate for most users.

Click Next.

Database servers screen

Virtualmin supports both the MySQL and PostgreSQL database servers, but you might want to run only one (or neither) on your system. Each consumes RAM when running, even if they are not being used.

Depending on the websites and applications you plan to host, running MySQL only may be enough, as most web applications do not support or require PostgreSQL. If your system will only be used for mail or DNS hosting, there is no need to run either.

Run MySQL database server?
Yes (more RAM used, needed for most non-static websites)
No (less RAM used)

Run PostgreSQL database server?
Yes (more RAM used, needed for some web applications)
No (less RAM used)

Action to take:

Make your selections based on your needs and the intended use of your virtual server. The default options should be appropriate for most users.

Click Next.

MySQL password screen
(only shown if you selected “Yes” for MySQL Server)

To prevent other users on your system from managing the MySQL database, a password for the root user should be set. Currently the MySQL password is not set, which is highly insecure. Set MySQL password (Enter a Password in the text box)

Action to take:

Enter a password. Click Next.

All done screen

Virtualmin post-installation configuration is now complete!
You can adjust the settings you just made on the Features and Plugins and Spam and Virus Scanning pages.

Action to take: Click Next.

Verifying the Virtualmin configuration

You’ll see a yellow box at the top of the screen with the message “Virtualmin’s configuration has not been checked since it was last updated. Click the button below to verify it now.”

Action to take: Click “Re-check and refresh configuration”.

Virtualmin will now check your server configuration. This can take a few seconds. When finished, the following message should display:

.. your system is ready for use by Virtualmin.
Updating all Webmin users with new settings..
.. done

Updating status collection job ..
.. done

Adding your first domain

You have now completed the post-installation wizard and your Virtual Server is set up.

Next, you may want to follow these instructions to add your first domain to your Cruzio VPS.

Using SSH with your domain

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What is SSH?

Secure Shell or SSH is a network protocol that allows data to be exchanged using a secure channel between two networked devices. SSH was designed as a replacement for Telnet and other insecure remote shells, which send information, notably passwords, in plaintext, leaving them open for interception. The encryption used by SSH provides confidentiality and integrity of data over an insecure network.

Who can use SSH?

Members on our Website Hosting services can use SSH. We recommend that you only use SSH if you already have knowledge of UNIX.

Customers on our Classic hosting plan cannot use SSH.

If you have Website Hosting and would like to use SSH, please contact Cruzio and ask us to activate SSH for your domain.

How do I access my domain through SSH?

Be sure you back up your website before making any changes you can not easily recover from.

In order to view files, you need to use the same FTP login and password as your Administration login and password. You cannot use different FTP and Administration logins and passwords. When logging in, use the following command:

ssh adminlogin@domain.com

…replacing adminlogin with your administration login and domain.com with your domain name. When the server asks for a password, enter your FTP password.

Recommended SSH clients:

Windows: Putty
Mac OS X: Terminal (included in Mac OS X, in the Utilities folder)

What commands can I run?

If you would like to use a command that’s not listed here, please send us your suggestions.

Supported commands

clearClears the screen

Navigating in UNIX
pwd Shows the full path of the current directory
ls Lists all the files in the current directory
ls -al Lists all files and information
ls –alR Lists all files and information in all subdirectories
ls -alR | more Same as ls –alR, pausing when screen becomes full
ls -alR > filename.txt Same as ls –alR, outputs the results to a file
ls *.html Lists all files ending with .html
cd [directory name] Changes to a new directory
cd .. Changes to directory above current one
vdir Gives a more detailed listing than the “ls” command
exit Log off your shell

 

Moving, Copying and Deleting Files
mv [old filename] [new filename] Move/rename a file
cp [filename] [new filename] Copies a file
rm [filename] Deletes a file
rm * Deletes all files in current directory
rm *.html Deletes all files ending in .html

 

mkdir [directory name]Creates a new directory

Creating, Moving, Copying and Deleting Directories
ls -d */ Lists all directories within current directory
cp -r [directory] [new directory] Copies a directory and all files/directories in it

 

find . -name [filename] -printSearches for a file starting with current directory

Searching Files and Directories
grep [text] [filename] Searches for text within a file

 

0 = —No permission

File and Directory Permissions
1 = –X Execute only
2 = -W- Write only
3 = -WX Write and execute
4 = R– Read only
5 = R-X Read and execute
6 = RW- Read and write
7 = RWX Read, write and execute
chmod 604 [filename] Minimum permissions for HTML file
chmod 705 [directory name] Minimum permissions for directories
chmod 755 [filename] Minimum permissions for scripts & programs
chmod 606 [filename] Permissions for data files used by scripts
chmod 703 [directory name] Write-only permissions for public FTP uploading

Using Secure Image URLs in ShopSite

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For ShopSite users, every image on a secure page, such as checkout pages, should be at a Secure URL. Otherwise, shoppers’ browsers may display security warnings. This help page describes how to ensure that images on secure pages are at a Secure URL.

Uploading Images to Your Media Folder

ShopSite provides a folder labeled Media for uploading your images to. Images in this folder are assigned a Secure URL for use on your ShopSite secure pages.

  1. Log into your ShopSite admin page.
  2. Click the “Images” icon.
  3. Make sure “Media” is highlighted under the Directories column, then click the “Upload Images” button.
  4. If you want to upload more than one image, click the drop down menu for “Number of images to upload” and select the number of images you want to upload.
  5. For each image you want to upload, click the “Browse” button and locate your image. Once all your images have been selected, click the “Upload” button.

Your images will now have been uploaded to the Media folder.

Enable Secure URL

ShopSite has a setting that is specifically for using the drop down menus in its interface to select an image from the Media directory. ShopSite will then automatically know both the Secure and Non-Secure URL to that image and use them accordingly. So a secure page on ShopSite, such as a check out page, will know to use the Secure URL of the image.

  1. Log into your ShopSite admin page.
  2. Click the “Preferences” icon.
  3. Click the “Hosting Service” button.
  4. Under the SSL Security Settings section, locate “Use SSL security in Shopping Cart”. If that checkbox in not checked, click it to enable it.
  5. Locate “Secure Store URL”.

    If you are on Classic hosting, this should be set to:

    https://www#.cruzio.com/shopsite-images

    Where # will match the number you see while logged into your ShopSite admin page in the URL at the top of your browser following the ‘https://www’. For example, if at the top of your browser the URL starts with ‘https://www4’, then the URL in “Secure Store URL” should show:
    https://www4.cruzio.com/shopsite-images

    If you are on Website Hosting services, this should be set to:

    https://secure.cruzio.com/store-subdomain.domain.com/media

    Where store-subdomain is the store’s subdomain (or name of your store) and domain.com is your domain name. For example, if the URL for your ShopSite store is normally http://shop.example.com, “shop” would be the store-subdomain and example.com would be the domain name. Then in this example, the URL in “Secure Store URL” should show:
    https://secure.cruzio.com/shop.example.com/media

  6. Click the “Save Changes” button at the bottom of the page.

Now any page on your ShopSite admin interface that has a drop down menu for images will automatically use the Secure URL for the image on a secure page.

Image URLs

In addition to the image drop down menus in the ShopSite interface, you can also display these images by typing the full URLs in appropriate fields in your ShopSite configuration. Also, if the “Secure Store URL” is not set, or is not set correctly, you will have to manually enter the full https URL to each image.

If you are on Classic hosting, the URL for an image in the Media folder will be:

http://domain.com/shopsite-directory/media/image.jpg

Where domain.com is your domain name, shopsite-directory is the name of your ShopSite directory (which should have the same name as your ShopSite username), and image.jpg is the name of the image you uploaded to the Media folder (the .jpg extension was just used as an example, you are not limited to that extension).

If you are on Website Hosting services, the URL for an image in the Media folder will be:

https://secure.cruzio.com/stores-subdomain.domain.com/media/image.jpg

Where store-subdomain is the store’s subdomain (or name of your store), domain.com is your domain name, and image.jpg is the name of the image you uploaded to the Media folder (the .jpg extension was just used as an example, you are not limited to that extension).

Using Secure Email (SSL)

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What is secure email?

This help page explains how you can secure your email communications between your computer and the mail server.

Usually, your email program communicates with the mail server in “cleartext” (unencrypted data). Someone with bad intentions could “listen in” and read your email login and password, as well as your messages.

However, if you use SSL (Secure Sockets Layer), your email program will communicate with the mail server in “ciphertext” (encrypted data). Anyone listening in will only find encrypted gibberish.

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Does my Cruzio service include secure email?

Currently, secure email is available only in our Domain Email (email addresses at your own domain—@yourdomain.com).

Secure email is not yet supported in Cruzio Mail.

Secure email is not supported in Classic Email. If you have Classic domain hosting and would like to use this feature, you may want to consider migrating to Cruzio’s Website Hosting Service, which includes Domain Email. Contact Cruzio for more information.

How do I set up a new secure email account?

  1. First, choose an existing email address to use, or create a new one in your control panel.
  2. Next, open your email program and create a new email account for your email address. (If you need help, see our Email Setup Instructions.)

    While you are setting up the account, the program may ask you if you want SSL enabled. If it does, then yes, choose to use SSL.

  3. Finally, follow the instructions in the section below to check that both your incoming and outgoing mail communications are SSL-protected.
  4. If your email program does not allow you to enable SSL while setting up your account, follow the instructions below to make your setup secure.

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How do I make my existing email setup secure?

Follow the instructions below to enable SSL for your new or existing email account.

Mac OS X Mail

  1. In the Mail menu, select Preferences. Click the Accounts button.
  2. On the left, select your account. On the right, click the Account Information tab.

    In the “Outgoing Mail Server (SMTP)” section, select “Edit Server List”. (This Edit option will be either in a button or a drop-down menu.)

  3. Look for “Use Secure Sockets Layer (SSL)” and “Use custom port”. If you do not see them, click Advanced.

    Select “Use Secure Sockets Layer (SSL)”, and set “Use custom port” to 465. Click OK.

  4. You should now be back in the Accounts window. Click the Advanced tab.

    Select “Use SSL”.

    Close the Accounts window. If it asks you to save your changes, click Save.

Windows Mail

  1. In the Tools menu, select Accounts.
  2. Select your mail account and click the Properties button.
  3. Click the Advanced tab.

    Under both the Incoming and Outgoing server ports, select “This server requires a secure connection (SSL)”, and set “Outgoing Port (SMTP)” to 465. Click OK.

    You should now be back in the Accounts window. Click Close.

Thunderbird

  1. In the Tools menu, select Account Settings.
  2. On the left, select Server Settings.

    Set “Use secure connection” or “Connection Security” to SSL or SSL/TLS.

  3. On the left, select “Outgoing Server (SMTP)”.
  4. Select your outgoing mail server and click Edit.

    Set Port to 465 and set “Use secure connection” or “Connection security” to SSL or SSL/TLS. Click OK.

    You should now be back in the Account Settings window. Click OK.

Outlook 2007

  1. In the Tools menu, select Account Settings.
  2. Select your mail account and click Change.
  3. In the lower right corner, click More Settings.
  4. Click the Advanced tab.

    Select “This Server requires an encrypted connections (SSL)”, set “Outgoing server (SMTP)” to 465 and set “Use the following type of encrypted connection” to SSL. Click OK.

    Click Next. Click Finish.

Outlook 2003

  1. In the Tools menu, select E-mail Accounts.
  2. Select “View or change existing e-mail accounts” and click Next.
  3. Select your mail account and click Change.
  4. In the lower right corner, click More Settings.
  5. Click the Advanced tab.

    Under both the Incoming and Outgoing server ports, select “This server requires a secure connection (SSL)”, and set “Outgoing Port (SMTP)” to 465. Click OK.

    Click Next. Click Finish.

Other versions of Outlook or Outlook Express

Please follow the steps above for Windows Mail.

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Using Mailman

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What is Mailman?

Mailman is a software application for managing electronic mailing lists, such as monthly newsletter emails.

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Who has access to Mailman?

Mailman is available to anyone with Website Hosting services. Mailman is not supported in Classic hosting services. If you have Classic domain hosting and would like to use this feature, you may want to consider migrating to our Website Hosting services. Please contact Cruzio for more information.

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How do I create a mailing list?

  1. Log in to your domain’s Admin Control Panel.
  2. Select a domain. If you are on host 6 or 7, find your domain by first clicking Domains under the Main Menu in the upper left corner.If you do not know what host number you are on, after you log into your control panel, look at the URL at the top of your browser. You will see it start with https://host followed by a number. That is the host number you are on.
  3. If you are on host 1, 2, 3, 4 or 5, select the Mail icon in the Services section. Then click the mailing lists tab towards the top of the page.If you are on host 6 or 7, click the mailing lists button in the Mail section.
  4. Click the Add New mailing list button in the Tools section.
  5. Fill out the information as requested and click OK to save.

Once created, you can add email addresses to your mailing list by clicking on your mailing list’s name and clicking the Add New Member button.

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How do I access my Mailman mailing list?

To access the mailing list to make changes to it and its settings, go to

http://lists.yourdomain.com/mailman/admin/yourlistname

where yourdomain is the name of your domain and yourlistname is the name you gave your mailing list when you first created it.

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What is ‘Content Filtering’?

Content Filtering is a feature of Mailman located in the General Options under Configuration Categories. It allows the administrator of the list to filter out certain types of attachments or texts. An example of this is filtering out any attachments with the extension .exe or .jpg. Those attachments are simply excluded from the mailing list.

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Mailman tips and tricks

How can I stop filtering out attachments to my mailing list?

Click the Content Filtering category, then look in the ‘Remove messages attachments that don’t have a matching content type’ section. By default, three content types are listed: multipart/mixed, multipart/alternative, text/plain. By removing these content types from this section, you will be able to send your mailing list to all email programs. Click Submit Your Changes at the bottom of the page to save changes.

How do I disable ‘text/html to plain text’ conversion?

Click on the Content Filtering category, then look in the ‘Should Mailman convert text/html parts to plain text?’ section. Select No, and then click Submit Your Changes.

How do I remove the footer that has been added as an attachment in my mailing list?

Click the ‘Non-Digest options’, then look in the ‘Footer added to mail sent to regular list members’ section. Delete what is in the field provided. Click Submit Your Changes.

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This document was assisted by the input of local computer expert Bill Muench.

Resource Links

Mailman support mailing lists: http://www.list.org/lists.html
Mailman List Administrator’s Guide: http://lists.ucla.edu/docs/manager.html

Using .htaccess on Your Website

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All of Cruzio’s Web hosting services support .htaccess, a special file you can use to change your website’s configuration.

How do I use .htaccess, and what can I do with it?

.htaccess is a plain text file that contains commands to tell the Cruzio Web server how to behave on your website.

See the articles below for possibilities and tutorials:

Turning on PHP for Your Website

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This information is for Cruzio Website Hosting services.  If you got your Web hosting before July 2006, please see Classic Web Hosting and PHP.

If, after installing a Web application, you cannot view your content on your website, you may need to turn on PHP support:

  1. Log into your Control Panel at http://login.cruzio.com/. You may need to enter your login information twice.
  2. Click the appropriate domain name. If you are on host 6 or 7, find your domain by first clicking Domains under the Main Menu in the upper left hand corner.

    If you do not know what host number you are on, after you log into your control panel, look at the URL at the top of your browser. You will see it start with https://host followed by a number. That is the host number you are on.

  3. If you are on host 1, 2, 3, 4, or 5, in the Hosting section, click Setup. If you are on Host 6 or 7, in the Web Site section, click Web Hosting Settings.
  4. On the next page, in the Services section, check the box for PHP support, and click OK.