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You may be eligible for Free Internet with Cruzio.
Through our Equal Access Initiative and the Federal Affordable Connectivity Program (ACP), qualifying households can get up to 100% of their internet costs covered.

To enroll, it’s as easy as 1, 2, 3

Step 1. Qualify for ACP:
All interested Cruzio customers must complete the eligibility form found on the webpage here.
(getinternet.gov)

Step 2. Sign up for Cruzio:
Sign up for Cruzio service by requesting service here: https://cruzio.com/services/broadband/
If you are already a customer with Cruzio, skip to Step 3.

Step 3. Enroll for ACP:
Once you have completed the eligibility form and confirmed that you’ve qualified, let us know, either by following up on an inquiry for service or by submitting a Ticket: Cruzio.com/contact

Got Questions About ACP? We’ve Got Answers:

What is the Affordable Connectivity Program?
The Affordable Connectivity Program (ACP) is a long-term, $14 billion program put together by the Federal Government to help low-income households afford internet services and stay connected to everyday things like work, school, health care, and more. Households that qualify can receive a monthly credit of up to $30/month to put toward their internet service.

What does it take to be eligible?
Those who qualify for the ACP include members of the assistance programs such as SNAP, Medicaid, SSI, WIC, Federal Public Housing Assistance, or Lifeline. Additionally, households that have an income that is at or below 200% of the federal poverty guidelines are also eligible. The easiest way to know if you qualify is to confirm eligibility through the National Verifier. To qualify, a member of your household needs to complete the next steps.
Check Eligibility here

What does the ACP cover?
Households that qualify can receive a monthly credit of up to $30/month toward their internet service.

Who qualifies for the ACP?
The easiest way to know if you qualify for the ACP is to confirm eligibility through the National Lifeline Accountability Database (NLAD). To qualify, a member of your household must meet at least one of the following criteria:
– Has an income that is at or below 200% of the federal poverty guidelines;
– Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
– Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
– Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year.
– Received a Federal Pell Grant during the current award year.

How long will I receive the ACP credit?
The government has not announced a program end date.

What Cruzio services are eligible?
All residential services are eligible for enrollment in ACP. This includes Wireless Pro, Santa Cruz Fiber, Certified Building Connections, and Velocity Internet + Phone.

When will the changes appear on my account?
After your eligibility and enrollment have been confirmed, you should see the new ACP pricing on your next billing cycle.

Does the ACP apply to existing Cruzio promotions?
Yes, existing credits will remain in effect in addition to the ACP credit.

If I move while receiving the ACP, what happens?
Moving would not change your ACP eligibility. However, you may need to re-enroll in ACP at your new address. If you move into an area not serviceable by Cruzio, you will need to check with your new Internet service provider to make sure they are also a participating provider in the ACP.

Can my ACP benefit be transferred between Internet Service Providers?

Share the local internet love with our Friends and Neighbors promotion! If you live in a Cruzio Certified Building, refer Cruzio Internet to one of your neighbors and get $100 off your internet bill. Let your buddies know about how much you love fast, affordable, independent, and local internet. Save them from the clutches of big corporate telecoms!

When your neighbor signs up, have them use promo code ‘REFER’ plus your account number.

Your entry will look like this:
REFER – 00000
(CODE – ACCT#)

If you need to look up your account number, you can find it on the online portal, on your monthly bill, or give us call.

Once your neighbor has been connected for 3 months, we’ll apply the $100 credit to your account. Easy! And don’t worry, we’ll make sure your buddies are part of the deal too. They can thank you for a free installation and setup!

Now get out there and recommend some local internet to your friends and family!

Terms and Conditions: $100 credit is applied after the third month of the referred customer’s new service. Not good with other deals and promotions. No cash value; account credit only. Promo start date 4/1/2023; only signups after this start date are eligible for this promotion. New Wireless Pro and Fiber Pro signups only. Promo end date 7/31/2023. There is no limit to the number of people a customer can refer – please, refer away!

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When Robert tried to come to work on January 5th, this was what his commute looked like

We were out in the storms

From Pacifica to Monterey and all places in between, Cruzio’s tri-bay service area was hit hard by the storms last month. We thought you’d like to see some of the challenges we faced as we tried to reach every part of our network for maintenance and repairs.

Cruzio staff encountered flooded roads, insane potholes and sinkholes, mudslides, blown over redwood trees. We got calls from subscribers with weeks-long power outages, knocked-over utility poles, equipment sitting in muddy puddles.

Every aspect was tough, and required 24/7 attention from our field and technical staffs. Cruzio was on the road every day, first preparing for problems (storms are coming — could be serious!), then braving the deluge once it hit, and finally looking for rainbows and getting to the gnarlier repairs.

Cruzio staff, like so many people, were sometimes stuck in their homes, confronted by unsafe conditions. The folks who could make it in the our headquarters had to carry an even heavier load.

What We Found in the Weather

Our infrastructure faced huge challenges. We had to deal with twisted and crushed fiberoptic cables, radio equipment spun by high winds, and power outages that outlasted our uninterrupted power supplies and required us to haul generators to remote areas in the dark and the rain.

Storms hit at all hours. It jarred us from sleep. One particularly difficult night our pager person was called almost every hour all night long. It was his first week on pager! Thank you Robert G!

How’d We Do?

But wait. Faced with all that, how’d we do?

Remarkably well. Granted we couldn’t always get through to everyone right away, as we had to keep our staff and customers safe above all else. And there are still repairs lingering, and preparations to make for next time. We’ve got a long list!

But we had very few outages, thanks to tremendous preparation and follow-through by CTO Chris Frost and his team. Almost all interruptions were due to power issues, and we’re well-prepared for those, having seen so many in the last few years.

We Heard from You

It meant a lot to us that Cruzio subscribers from all over sent us heartwarming thank-yous. Here are a few:

“I hope this message doesn’t jinx anything, but, as a multi decade Cruzio customer, I am super impressed with how we are getting continuous service even in this extreme weather.”

“So often we take time to complain when things don’t meet with our expectations. I wanted to take a minute to thank you and your company for outstanding service from two incredible employees.”

“There’s two large bags of Oranges/Lemons in the kitchen, courtesy of the Weston customers we helped out earlier this week.”

PHOTOS FROM THE STORMS

Just after Christmas 2022 Cruzio started preparing for rainy weather. The storms started on New Year’s Eve and didn’t let up for weeks. All the photos below were taken by Cruzio staff as we went around our service area assessing damage and making repairs:

The storm began like this. Down in the lower-lying regions, our rivers were looking pretty full. We watched the gauges anxiously. If the river topped the levees in downtown Santa Cruz it would be an all-hands emergency.

This is where Branciforte Creek (below the bridge in the upper right) was emptying vast amounts of muddy brown water to the already-full San Lorenzo River.

The river overwhelmed the Benchlands, close to the Santa Cruz County Building.

The water came close to the base of the bridge

We were lucky in downtown Santa Cruz, you can see the river was high but it didn’t breach the levee. Other river communities weren’t so lucky:  Felton Grove had a particularly hard time

Creeks up north in Half Moon Bay were overflowing, too:

Photo by Rob Genovesi, December 31, 2022

And in the San Lorenzo Valley. This is Felton:

Photo by James Hackett, January 2022

Up in the mountains, falling trees were a huge problem. This is what a Cruzio staffer met with as he tried to get down to our headquarters:

Photo by Robert Gilwee, January 5 2023

Photo by Robert Gilwee, January 5 2023

And we had similar problems trying to reach our subscribers in the mountains. This is Glenwood Drive:

Photo by Sonya Campbell, January 2023

Close up:

Photo by Sonya Campbell, January 2023

We saw the aftermath of a lot of devastation:

Photo by Ben Goodell, January 2 2023

Downed fiber lines affected Cruzio Internet directly:

Photo by Ben Goodell, January 4 2023

Photo by Ben Goodell, January 4 2023

It’s hard to send internet through this:

Photo by Ben Goodell, January 4 2023

Or this fiber optic line getting crushed in San Mateo County:

Photo by Rob Genovesi, January 9th 2023

The downed trees made their way to the ocean and built up huge piles:

Photo by Steve Hubbard, Alex’s dad, January 5, 2023

That’s the Santa Cruz Boardwalk being battered by high tide and river outflow simultaneously:

Photo by Steve Hubbard, Alex’s dad, January 5, 2023

In fact the tide meeting the river current created some decent wave action pretty far up the river. People were surfing those waves even past the trestle bridge near the Santa Cruz Boardwalk :

Piles and heaps of downed trees and limbs and other flotsam created huge dams. A lot of work for Public Works departments to keep the water flowing:

People came out to move the flotsam off the volleyball courts because after all, (volley)Ball is Life:

They pushed the fallen trees into big piles by the Coconut Grove:

The cliffs aren’t looking too good either. We’ve seen a lot of cracking and splitting in the last few years, and having high waves full of rocks and downed trees smashing against the cliffs doesn’t help. This is a section of cliff right above Steamer Lane — a portion of it crashed into the water days later:

Back to the mountains, where fiber splicing crew were spotted fixing some of the downed lines:

The beach looked pretty messy and the water seemed dangerous — tree trunks anybody? But surfers were out and about pretty quickly:

We’re still seeing toppled trees all over:

And can you spot the frisbee golf station?:

West Cliff Drive in Santa Cruz was ripped apart:

Fencing flung over, cliffsides tumbled down:

Lanes closed, probably for many months and after that, who knows?:

Photo by Peggy Dolgenos, January 22, 2023

But there were the surfers:

Photo by Peggy Dolgenos, January 22, 2023

And we hadn’t seen rainbows for a while, but here they were:

Photo by Peggy Dolgenos, January 22, 2023

Once again, our always-curious, ever-resourceful Sales and Marketing Manager Jesus Lopez, has taken a deep dive into something we take for granted. This time, pinball machines!

• Pinball got its start in France, dating back to the 1700’s in a game called Bagatelle, which was basically croquet but on a board with wooden pins and a ball that was devised as a way to play croquet but not out in the rain 
• However, it wasn’t until 1871 when Montague Redgrave from Ohio turned an old Bagatelle game into the first pinball game, after making some serious improvements, like a coiled spring, a slope, more marbles, etc 
• Much like cool nerds people do n movies and video games, a lot of pinball machine developers of the late 80’s into the 90’s machines included a cow or a cow reference hidden somewhere as part of the game 
• SEGA released Apollo 13, which was a one-of-a-kind multi ball mode, where 13 balls are released into the playfield at once, more than any other pinball game in history 
• Some pinball machines, like the Munsters pinball machine, will give you a fun “midnight madness” round if you’re playing a game and midnight strikes, sometimes leading to a chaotic multiball round to wake you up and keep you playing 
• The best selling pinball machine of all time is Bally William’s Addams Family from 1992, and I’m sure we can thank Anjelica Houston for that 
• During the great depression (when is that over, btw?) low-cost entertainment was in high demand, so coin operated machines like pinball became hugely popular in the 1930’s 
• However, in the late 1930’s, the US government started seeing pinball as gambling, as companies were making machines that actually cashed you out when you won, which was against gabling laws, so they were banned from the early 1940’s until 1976! 
• In New York, the pinball ban was EXTRA dramatic… just weeks after Pearl Harbor was attacked, Mayor Fiorello La Guardia issued an ultimatum to the city’s police force stating that their top priority would be to round up pinball machines and arrest their owners. La Guardia proceeded to spearhead massive Prohibition-style raids in which thousands of machines were rounded up in a matter of days, before being dramatically smashed with sledgehammers by the mayor and police commissioner and then dumped into the city’s rivers… wtf 
• Something I never really noticed before, but because pinball was illegal for so long, it became a symbol of youth and rebellion around this time period, hence the Fonz regularly playing pinball in “Happy Days” or when The Who’s “Tommy” pinball-wizard theme rock opera album came out in 1972, pinball was still banned in much of the country 
• Shockingly, pinball is still illegal in some places… just a few years ago, Nashville, Tennessee overturned its ban on children under 18 playing or even STANDING within 10 feet for a pinball machine… and to do this day, it’s illegal to play pinball on Sundays in Ocean City, NJ 
• Famous for such notable pinball titles as High Speed, Black Knight, and F-14 Tomcat, designer Steve Ritchie was also the “Finish Him!” voice actor in the classic video game Mortal Kombat 
• There is still ONE company in the US that builds pinball machines, and this is where most of the new machines come from- Stern Pinball factory in the Chicago suburbs, where workers assemble everything, mostly by hand 
• 1979 Williams “Gorgar” was the first talking pinball machine with an 8 word vocabulary 
• How about some songs about pinball? I already named one up above….

• Pinball Wizard by The Who
• And don’t forget this rad rendition of Pinball Wizard too, by Sir Elton John
• The first song that randomly came to mind was Olympia, WA by Rancid, as they mention playing a lonely pinball machine in the first verse
• Reggie and the Full Effect also came up, as in the song Everything’s’ Okay he wants to go play pinball and hopefully he’ll get to drive her car too…

Flooding along the San Lorenzo River. Floods may affect power and internet access.

The Cruzio Team has worked diligently to prepare for the big incoming storm fronts. And we’ll continue to work diligently — through the nights and in bad weather as necessary — to keep internet up and running throughout our network.

However, with the best preparation in the world, with a weather event of this size there is a possibility that PG&E and internet services will be impacted. Our power backups will hold for a number of hours or days, depending on the site. We have redundant network paths, so if an upstream provider fails we can use another. We have shelf spares to repair or replace any equipment on our network.  Our technicians are skilled and determined to prevent and solve problems. But if roads are closed or conditions unsafe and we cannot reach our equipment, temporary outages on our network may occur.

We’ll keep our Network Status updated at all times here: https://cruzio.com/member-tools/network-status/. And follow us on Twitter at @cruzio and @cruzio_support for updates. We also highly recommend following @CALocalSCZ, a great source of data and information.

This is a great time to be making sure you have all your devices and backup batteries fully charged, generators fueled, and emergency supplies on hand. There are great resources and information available online for Santa Cruz , San Mateo and Monterey.

Here are some useful tips from Cruzio’s own Steve Dennis:

• Make sure you have some bottled water for drinking
• Charge all devices
  
• Batteries, and flashlights at the ready
  
• Never cross downed power lines
  
• Slow down on the roads, and watch for standing water
  
• Fill your gas tanks today
  
• Pet owners keep leashes, and crates ready if you have to evacuate
  
• Your safety is the most important thing. Don’t take a risk for dumb reasons
  
• Let folks know your status sooner rather than later. If you need help, ask!

Stay safe and dry! 

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There’s always a cat or two at the Cruzio CEO’s house

This is a moment for broadband.

Cruzio, with the help of government grants and non-profit support, has been connecting rural low-income communities to high-speed internet. We’re using equipment and methods that didn’t exist 10, 5, or even 2 years ago to accomplish these jobs.

We are ready to do much more.

We’re using the same high-speed, high-quality technology that we’ve pioneered in more commercially viable parts of our network. We build efficiently, economically, and sustainably.

More funding for digital equity will soon be available from the federal and state governments. Time for us to work with neighborhoods that have bad internet access and put together shovel-ready projects.

It’s a once-in-a-generation opportunity. Federal and state funds shouldn’t be spent on empty promises or sucked up by giant corporate bureaucracies. Let’s build what our communities need, and they will make use of it for many decades.

So if you’re in an area that’s an internet desert — or you know someone who’s in that quandary — let Cruzio know. You can just check your address here and it will show up as a dot on our “needs internet” map. When we can’t serve an address, we look for patterns that will help us, and the State of California, find difficult-to-serve areas.

Or even better, tell your local representatives: County Supervisor, State Assembly Member, State Senator, Member of Congress. You can easily look up your representatives’ contact info on CaliforniaLocal.com if you’re in Santa Cruz or Monterey County.

We want to do everything we can to ensure that when the money’s all used up, our Tri-Bay Area is fully served. That means fast, affordable internet for everyone.

The Winning Pumpkin

This year, the winning pumpkin in Half Moon Bay’s annual Safeway World Champion Pumpkin Weigh-off broke the all time US record at 2560 pounds.

What is going on with pumpkins? Here are some other U.S. record vegetable sizes:

• largest zucchini ever: 115 lbs
• largest butternut squash ever: 104.5 lbs
• largest tomato ever: 10 lbs 12.7 oz
• largest broccoli ever: 35 lbs

Excuse me? The largest pumpkin weighs about 233 times as much as the largest tomato? The biggest of big pumpkins weigh well over a ton! About as heavy as a Mini Cooper. No other vegetable comes close.

(What about fruit, you say? And technically the pumpkin is a fruit, so that is a fair question. Were you going to guess watermelon? No such luck. The largest watermelon ever grown in the US was 350.5 pounds.)

Why?

Good genes. The variety that grows so big is called the Atlantic Giant. It’s not good to eat — too watery. It’s not great to carve — it flattens out as it grows. But it does get very, very big and heavy without bursting from its own weight like the tomatoes and other fruits and veggies do. And it’s able to channel a huge amount of water — pumpkins are mostly water — through its unique fibrous stem. Techniques are here, if you’re ambitious to grow a giant, go for it!

Half Moon Bay holds the “superbowl of pumpkin weight contest” every year. For 49 years (starting a year after the Art & Pumpkin Festival), pumpkin enthusiasts have trucked in their mega-gourds to discover who’s got the biggest of all. And this year a farmer named Travis Gienger from Minnesota rolled in with a 2,560 lb pumpkin (a little off the world record of 2,702 lbs by a farmer in Italy last year).

Of course, the pumpkin weighing was live-streamed over a Cruzio connection. It was thrilling!

And maybe it’s not surprising that the record’s been broken again. Winning pumpkins have been getting bigger and bigger. Check out the chart below, showing the sizes of pumpkins growing massively each decade.