9/26/2023 10:00am – Outage in Watsonville area [RESOLVED]
…A power issue at a POP site has been fixed and services should be coming back up now….
…A power issue at a POP site has been fixed and services should be coming back up now….
…Cruzio engineers are working on an issue affecting some customers in the south area of downtown Santa Cruz. We will update this message as more information becomes available….
…Engineers have resolved an issue affecting email access through webmail and email programs. All services should be up and operational….
…Engineers are investigating an issue preventing users from reaching their email through both webmail and email programs. While we have no ETA at this time, we are working to resolve this as fast as possible. We will update this network status with more information when available….
…Cruzio engineers have discovered a service issue affecting some Wireless Pro customers in Westside Santa Cruz area, and are dispatching technicians to assess the situation. We will update this status with additional information as it becomes available….
…Cruzio engineers have confirmed power has been restored to upstream equipment serving customers in the Martin’s Beach, Bear Gulch, and Russian Ridge areas, and all previously affected customers should be back online. If you continue to experience issues, please contact our technical support team….
…Cruzio engineers have been alerted to a large power outage affecting customers in Martin’s Beach, Bear Gulch & Russian Ridge areas. The expected time of power restoration is this afternoon at 2pm. We will update this network status with additional information as it becomes available….
…Cruzio engineers have completed repairs to upstream equipment previously affecting connectivity for some customers in San Jerardo, and have confirmed all services are operational. If you continue to experience any issues, please contact our technical support team….
…PG&E has replaced the damaged telephone pole and now technicians are working on splicing the damaged cables back together. More updates will be provided as we get them if services are not restored first….
…A car accident took down a telephone pole containing a fiber optical cable being used for internet service. The telephone pole is currently being replaced to restore services to the area. We do not yet have an ETA, but will post updates as we get them….