Category: Fusion

Cruzio and Dry/Naked DSL

Cruzio and Dry/Naked DSL

Cruzio’s DSL service requires an existing AT&T phone line to run over. The DSL service itself does not require that there be an active phone service on the phone line. Doing without that service is known as dry or naked DSL. Not everyone requires landline phone service anymore, so our customers have been asking how to get Cruzio DSL without having to maintain the phone service. We would love to offer Dry/Naked DSL as one of our services, but it requires the cooperation of AT&T who have so far refused to do so. We are constantly lobbying AT&T on this matter.

While we are a reseller of AT&T’s services, there is also an upstream provider between us and AT&T. Our most recent communications with our upstream provider on this issue was an email message we sent on 25 February 2011. Their response is reproduced below:

Date: Fri, 25 Feb 2011 09:52:11 -0500
Subject: RE: Naked/Dry DSL

There are currently no plans to offer naked AT&T DSL service
as AT&T does not offer naked DSL as an option to its resellers.

What you can do

Telecommunications in California are regulated by the California Public Utilities Commission. Their website includes information on how to contact them and you can point to this page for details on the issue.

Fusion Phone Help

Fusion phone service works like regular phone service: it uses wired phone jacks and works with conventional phones and answering machines. It will continue to work when there is a power failure, and it communicates your address to the 911 system.

Unlimited local and nationwide calling

All Fusion phone lines have unlimited local and nationwide calling. Unlimited nationwide calling applies to all 50 states, plus Guam, Puerto Rico, and US Virgin Islands. Phone lines are subject to a “reasonable use” limit of 10,000 minutes per month which works out to a little over six hours a day, every day of the month.

International calling rates are the same for both business and residential lines. Additional taxes and fees related to Fusion phone service are applied on a per line basis.

View fee and tax information for Fusion Phone…

International calls

By default Cruzio’s Fusion phone lines have international calling disabled. This is to prevent accidental unwanted charges. International calls can be enabled by contacting Cruzio support or you can manage these features online. Visit https://fusionbroadband.com/login/default to activate your account. Keep in mind that International calls are not free or included in the regular monthly Velocity cost.

View international rates for Fusion Phone…

Collect calls, 900 toll calls, long-distance dial-around

  • Fusion phone lines cannot accept collect calls (aka “charge reversal”). As an alternative to collect calling, we recommend arranging for a phone card.
  • No 976 or 900 toll calling. Our systems are not set up to reconcile all the billing involved in these systems, and we understand many of our customers prefer to block these when possible.
  • Related to the unlimited national calling, we cannot support “10-10-321”-style toll dial-around.

Voicemail

Voicemail comes free with your Fusion phone service, as do Caller-ID, Call Waiting, and 3-Way Calling. For details, see the Fusion Voicemail FAQ.

Phone codes

Special features can be utilized on your Fusion phone line by entering certain number codes on your phone. Here are some examples:

  • 0: Operator assistance isn’t available.
  • 211: 2-1-1 provides free and confidential information and referral. Call 2-1-1 for help with food, housing, employment, health care, counseling and more. (See California 211)
  • 411: Business information service. This service is free of charge, with an automated voice-responsive system provided by Bing-411.
  • 511: Transportation and traffic information. This is also free of charge, provided by SF Bay Area 511. Use this number to find out the traffic situation in your area.
  • 611: The Line Repair number.
  • 711: TTY relay. A service for the hearing impaired.
  • 811: Call Before you Dig hotline. If you are doing to be doing any digging or excavating, call this number to help insure no wires are cut in the process. See call811.com for details.
  • 911: Emergency Services. This should work as with a normal telephone service; this is not a Voice over Internet Phone product, and your access to emergency services is not reliant on your Internet connection.
  • 933: Emergency Services read-back. Plays a read-back of the address information provided to 911 Emergency Services. You can use this number to verify that 911 emergency services will have the proper phone number and address if you ever need to call for an emergency. This will also verify that 911 is active on your phone line.

Star codes

You can access even more special features on your Fusion phone line by pressing the star key (*), followed by a number code. Here are some examples of what those codes can do:

  • *67: Activate Caller ID Blocking on a per call basis. Dial this code before your outbound call to block your Caller ID for that one call. (If you would like your outbound Caller ID to be blocked by default, please contact Cruzio support.)
  • *69: Last-call return. This feature will immediately dial back the last inbound caller. This feature only works if the last inbound caller has visible Caller-ID information.
  • *72: Call Forwarding. Simply type this number and you will be prompted to enter the phone number you would like your calls forwarded to and press 1 to confirm.. A maximum of two simultaneous calls can be forwarded at any given time. All Cruzio Fusion voice lines support Call Forwarding. You can disable this feature by dialing *72 and pressing 1, or change the forwarding number by pressing 2.
  • *73: Disable Call Forwarding. You will be prompted with a message confirming the phone number you are no longer forwarding to.
  • *77: Anonymous Call Rejection. Reject calls from callers who are blocking Caller-ID. To turn off Anonymous Call Rejection, press *87.
  • *82: Deactivate Caller ID Blocking on a per call basis. If your outbound Caller ID is blocked by default, dial this code before your outbound call to unblock it for that one call.
  • *272: test tone. Turns on a high-pitched (1004 Hz) tone on your line.
  • *273: Caller ID info. Plays a read-back of your caller-ID information.
  • *99: Voice mail. For details, see the Fusion Voicemail FAQ.

Fusion Phone Tools

You can use the online Fusion Phone Tools to retrieve statistics on your phone usage, manage your voicemail, adjust settings for your phone line, and more.  To get started, go to Fusion Phone Tools and click the “Need to activate your line?” link.  Enter your phone number (including the area code, no dashes, only numbers) and click “Submit”.

You will need to be in the same location as your landline, as you will be required to validate your phone.

Click on “Start Call,” your phone will then ring and you will be given a 6 digit number. Write that number down and go back to the webpage and input that 6 digit code as well as a password of your choosing. Enter the password in twice and enter an email address (this email address will be used in case you need to retrieve your password).  Hit “Submit” and you will be directed to the Fusion Dashboard page.

Fusion Dashboard

Here you can see:
Usage: A summary of your call data, including minutes and international calling charges.
Messages: Listen, delete or download all your voice messages.
Settings: Here you can enable/disable voicemail, change line and account settings, and even view any devices that have accessed the system.

Usage

Clicking on the Usage tab will bring up all your voice usage (calls) for the current month. You can pick which month to view, by using the drop down menu on the top left.

Default view of this page is just a summary of information.  Click the “See Full Details” link next to the month drop down menu to get more information.  On the new page with more info, you can also download your phone records as a CSV file by clicking the big orange button labeled “Download All Records (CSV)” at the bottom of the page.

Messages

The Messages tab will bring up all your current voicemails. It will tell you what phone number they came from, the date, and even the length of the message. You can then chose to listen or download the message to your computer.

You can then chose to mark them as a NEW message by using the “Mark Unread” button, or you can delete a message by clicking the “Delete” button.

Settings

Under the “Settings” tab, you can select various sub-tabs like Voicemail, Line Stats, Line Settings, Account Settings and Device List.

Voicemail: Here you can disable/enable voicemail.
WARNING: If you click “Remove Voicemail” it will turn off Voicemail AND delete all your saved messages.

You can also change your voicemail pin/password, and select how many rings are allowed before the Voicemail feature kicks in.

Line Stats: Clicking this tab will give you 3 options:

  • Sync Speed: This will tell you whether your line is currently up and in sync, as well as what speed your download and upload are currently at.
  • Profile: We recommend not changing these settings without contacting Cruzio first, as changing them could cause problems with your service. Here you can adjust your DSL Line profile and your Line Sync profile.  The DSL Line profile by default is set to prioritize your download speed over your upload speed, but you can change it to prioritize your upload speed over download.  Line Sync profile can be changed between Interleaved or Fastpath.  Unless you are familiar with those terms, don’t change this setting.
  • Bandwidth Graphs: This will provide you with graphs showing the performance of your internet service over the past 24 hours.

Line Settings: Here you can enable/disable features like Call Waiting, Caller ID Blocking, Anonymous Call Rejection, Spam Call Blocking, International Calling, and Call Forwarding and the number it forwards too, just by checking/unchecking the respective boxes and hitting “Update Line Settings.”

If you would like to have your number forward to a different number, enable Call Forwarding and input the desired phone number to forward to into the box and hit “Update Line Settings.”

Account Settings: Here you can enter your desired email address for password recovery, in case you forget your login password.

Device List: Here you can see the devices attached to your specific phone number.”

Fusion Phone international rates

By default, Cruzio’s Fusion phone lines have international calling disabled. This is to prevent accidental unwanted charges. International calls can be enabled by contacting Cruzio support. Keep in mind that International calls are not free or included in the regular monthly Velocity cost.

Calls to Borderless Calling destinations, highlighted in green, are free for up to 8 hours per month. After the first 8 hours, calls are billed at 2.5¢ per minute.

To dial Mexico, you must first dial 011. We understand this is not necessary on all phone providers.

Country Code Rate
AFGHANISTAN +01193 49.6¢
ALBANIA +011355 37.1¢
ALGERIA +011213 31.6¢
AMERICAN SAMOA +011684 10.0¢
ANDORRA +011376 13.6¢
ANGOLA +011244 47.9¢
ANGUILLA +1264 24.5¢
ANTARCTICA – AUSTRALIA TERR +011672 $1.557
ANTARTICA – NEW ZEALAND TERR +0116424 $1.503
ANTIGUA +1268 21.0¢
ARGENTINA +01154 8.9¢
ARMENIA +011374 29.6¢
ARUBA +011297 18.9¢
ASCENSION ISLAND +011247 88.9¢
AUSTRALIA FIXED +01161 8.8¢
AUSTRALIA MOBILE +011614 8.8¢
AUSTRALIA MOBILE/SPECIAL +011611 8.8¢
AUSTRIA +01143 10.4¢
AZERBAIJAN +011994 45.3¢
AZORES +011999 10.4¢
BAHAMAS +1242 11.9¢
BAHRAIN +011973 34.3¢
BANGLADESH, PEOPLE’S REPUB. +011880 38.4¢
BARBADOS +1246 26.9¢
BELARUS +011375 32.0¢
BELGIUM +01132 9.8¢
BELIZE +011501 30.8¢
BENIN, PEOPLE’S REPUB. +011229 30.3¢
BERMUDA +1441 14.7¢
BHUTAN +011975 68.0¢
BOLIVIA +011591 25.4¢
BOSNIA & HERZEGOVINA, REP. +011387 26.7¢
BOTSWANA +011267 28.9¢
BRAZIL FIXED +01155 11.9¢
BRAZIL FIXED +01155114 11.9¢
BRAZIL MOBILE +011551153 11.9¢
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BRAZIL MOBILE TIM +011551184 11.9¢
BRAZIL MOBILE TIM +011551185 11.9¢
BRAZIL MOBILE TIM +011551186 11.9¢
BRAZIL MOBILE TIM +011551187 11.9¢
BRAZIL MOBILE TIM +011551281 11.9¢
BRAZIL MOBILE TIM +011551381 11.9¢
BRAZIL MOBILE TIM +011551481 11.9¢
BRAZIL MOBILE TIM +011551581 11.9¢
BRAZIL MOBILE TIM +011551681 11.9¢
BRAZIL MOBILE TIM +011551781 11.9¢
BRAZIL MOBILE TIM +011551881 11.9¢
BRAZIL MOBILE TIM +011551981 11.9¢
BRAZIL MOBILE TIM +011551982 11.9¢
BRAZIL MOBILE TIM +011552180 11.9¢
BRAZIL MOBILE TIM +011552181 11.9¢
BRAZIL MOBILE TIM +011552182 11.9¢
BRAZIL MOBILE TIM +011552183 11.9¢
BRAZIL MOBILE TIM +011552189 11.9¢
BRAZIL MOBILE TIM +011552281 11.9¢
BRAZIL MOBILE TIM +011552481 11.9¢
BRAZIL MOBILE TIM +011552781 11.9¢
BRAZIL MOBILE TIM +011552881 11.9¢
BRAZIL MOBILE TIM +011553191 11.9¢
BRAZIL MOBILE TIM +011553192 11.9¢
BRAZIL MOBILE TIM +011553193 11.9¢
BRAZIL MOBILE TIM +011553194 11.9¢
BRAZIL MOBILE TIM +011553291 11.9¢
BRAZIL MOBILE TIM +011553292 11.9¢
BRAZIL MOBILE TIM +011553391 11.9¢
BRAZIL MOBILE TIM +011553491 11.9¢
BRAZIL MOBILE TIM +011553492 11.9¢
BRAZIL MOBILE TIM +011553591 11.9¢
BRAZIL MOBILE TIM +011553592 11.9¢
BRAZIL MOBILE TIM +011553791 11.9¢
BRAZIL MOBILE TIM +011553891 11.9¢
BRAZIL MOBILE TIM +011553892 11.9¢
BRAZIL MOBILE TIM +011554196 11.9¢
BRAZIL MOBILE TIM +011554197 11.9¢
BRAZIL MOBILE TIM +011554198 11.9¢
BRAZIL MOBILE TIM +011554199 11.9¢
BRAZIL MOBILE TIM +011554299 11.9¢
BRAZIL MOBILE TIM +011554381 11.9¢
BRAZIL MOBILE TIM +011554396 11.9¢
BRAZIL MOBILE TIM +011554399 11.9¢
BRAZIL MOBILE TIM +011554496 11.9¢
BRAZIL MOBILE TIM +011554498 11.9¢
BRAZIL MOBILE TIM +011554499 11.9¢
BRAZIL MOBILE TIM +011554599 11.9¢
BRAZIL MOBILE TIM +011554699 11.9¢
BRAZIL MOBILE TIM +011554796 11.9¢
BRAZIL MOBILE TIM +011554799 11.9¢
BRAZIL MOBILE TIM +011554896 11.9¢
BRAZIL MOBILE TIM +011554899 11.9¢
BRAZIL MOBILE TIM +011554999 11.9¢
BRAZIL MOBILE TIM +011555181 11.9¢
BRAZIL MOBILE TIM +011555182 11.9¢
BRAZIL MOBILE TIM +011555381 11.9¢
BRAZIL MOBILE TIM +011555399 11.9¢
BRAZIL MOBILE TIM +011555481 11.9¢
BRAZIL MOBILE TIM +011555581 11.9¢
BRAZIL MOBILE TIM +011556181 11.9¢
BRAZIL MOBILE TIM +011556182 11.9¢
BRAZIL MOBILE TIM +011556281 11.9¢
BRAZIL MOBILE TIM +011556282 11.9¢
BRAZIL MOBILE TIM +011556381 11.9¢
BRAZIL MOBILE TIM +011556481 11.9¢
BRAZIL MOBILE TIM +011556581 11.9¢
BRAZIL MOBILE TIM +011556681 11.9¢
BRAZIL MOBILE TIM +011556781 11.9¢
BRAZIL MOBILE TIM +011556881 11.9¢
BRAZIL MOBILE TIM +011556981 11.9¢
BRAZIL MOBILE TIM +011557191 11.9¢
BRAZIL MOBILE TIM +011557192 11.9¢
BRAZIL MOBILE TIM +011557193 11.9¢
BRAZIL MOBILE TIM +011557391 11.9¢
BRAZIL MOBILE TIM +011557491 11.9¢
BRAZIL MOBILE TIM +011557591 11.9¢
BRAZIL MOBILE TIM +011557791 11.9¢
BRAZIL MOBILE TIM +011557981 11.9¢
BRAZIL MOBILE TIM +011557991 11.9¢
BRAZIL MOBILE TIM +011558196 11.9¢
BRAZIL MOBILE TIM +011558197 11.9¢
BRAZIL MOBILE TIM +011558199 11.9¢
BRAZIL MOBILE TIM +011558296 11.9¢
BRAZIL MOBILE TIM +011558299 11.9¢
BRAZIL MOBILE TIM +011558396 11.9¢
BRAZIL MOBILE TIM +011558399 11.9¢
BRAZIL MOBILE TIM +011558496 11.9¢
BRAZIL MOBILE TIM +011558499 11.9¢
BRAZIL MOBILE TIM +011558596 11.9¢
BRAZIL MOBILE TIM +011558597 11.9¢
BRAZIL MOBILE TIM +011558599 11.9¢
BRAZIL MOBILE TIM +011558699 11.9¢
BRAZIL MOBILE TIM +011558796 11.9¢
BRAZIL MOBILE TIM +011558799 11.9¢
BRAZIL MOBILE TIM +011558896 11.9¢
BRAZIL MOBILE TIM +011558899 11.9¢
BRAZIL MOBILE TIM +011558999 11.9¢
BRAZIL MOBILE TIM +011559181 11.9¢
BRAZIL MOBILE TIM +011559182 11.9¢
BRAZIL MOBILE TIM +011559183 11.9¢
BRAZIL MOBILE TIM +011559189 11.9¢
BRAZIL MOBILE TIM +011559281 11.9¢
BRAZIL MOBILE TIM +011559282 11.9¢
BRAZIL MOBILE TIM +011559381 11.9¢
BRAZIL MOBILE TIM +011559481 11.9¢
BRAZIL MOBILE TIM +011559581 11.9¢
BRAZIL MOBILE TIM +011559681 11.9¢
BRAZIL MOBILE TIM +011559781 11.9¢
BRAZIL MOBILE TIM +011559881 11.9¢
BRAZIL MOBILE TIM +011559981 11.9¢
BRITISH VIRGIN ISLANDS +1284 19.6¢
BRUNEI +011673 34.3¢
BULGARIA +011359 22.1¢
BURKINA FASO +011226 37.7¢
BURMA +01195 $1.013
BURUNDI +011257 58.0¢
CAMBODIA +011855 84.8¢
CAMEROON, UNITED REPUBLIC +011237 35.8¢
CANADA – ALBERTA +1403 2.5¢
CANADA – ALBERTA +1780 2.5¢
CANADA – BRITISH COLUMBIA +1250 2.5¢
CANADA – BRITISH COLUMBIA +1604 2.5¢
CANADA – BRITISH COLUMBIA +1778 2.5¢
CANADA – MANITOBA +1204 2.5¢
CANADA – NEW BRUNSWICK +1506 2.5¢
CANADA – NEWFOUNDLAND +1709 2.5¢
CANADA – NOVA SCOTIA +1902 2.5¢
CANADA – ONTARIO +1289 2.5¢
CANADA – ONTARIO +1416 2.5¢
CANADA – ONTARIO +1519 2.5¢
CANADA – ONTARIO +1613 2.5¢
CANADA – ONTARIO +1647 2.5¢
CANADA – ONTARIO +1705 2.5¢
CANADA – ONTARIO +1807 2.5¢
CANADA – ONTARIO +1905 2.5¢
CANADA – QUEBEC +1418 2.5¢
CANADA – QUEBEC +1450 2.5¢
CANADA – QUEBEC +1514 2.5¢
CANADA – QUEBEC +1819 2.5¢
CANADA – SASKATCHEWAN +1306 2.5¢
CANADA – YUKON, NW TERRITORY +1867 2.5¢
CAPE VERDE ISLANDS +011238 40.0¢
CAYMAN ISLANDS +1345 17.5¢
CENTRAL AFRICAN REPUBLIC +011236 62.3¢
CHAD REPUBLIC +011235 $1.163
CHILE +01156 13.7¢
CHINA, PEOPLE’S REPUBLIC +01186 13.8¢
CHRISTMAS IS +011613 11.2¢
COCOS-KELLING IS +0116722 11.2¢
COLUMBIA +01157 15.0¢
COMOROS, FEDERAL ISLAMIC +0112697 61.5¢
CONGO, REPUBLIC OF +011242 42.4¢
COOK ISLANDS +011682 93.3¢
COSTA RICA +011506 16.2¢
CROATIA, REPUBLIC OF +011385 25.4¢
CUBA +01153 $1.049
CUBA +011537 $1.049
CYPRUS +011357 26.9¢
CZECH REPUBLIC +011420 20.7¢
DENMARK +01145 8.5¢
DIEGO GARCIA +011246 $2.55
DJIBOUTI, REPUBLIC OF +011253 48.0¢
DOMINICA +1767 23.8¢
DOMINICAN REPUBLIC +1809 15.1¢
DOMINICAN REPUBLIC +1829 15.1¢
DOMINICAN REPUBLIC +1849 15.1¢
EAST TIMOR +011670 $1.275
ECUADOR +011593 23.5¢
EGYPT, ARAB REPUBLIC OF +01120 29.3¢
EL SALVADOR +011503 19.0¢
EQUATORIAL GUINEA, REPUBLIC +011240 88.8¢
ERITREA +011291 61.6¢
ESTONIA +011372 27.5¢
ETHIOPIA +011251 56.1¢
FAEROE ISLANDS +011298 23.2¢
FALKLAND ISLANDS +011500 82.2¢
FIJI ISLANDS +011679 47.6¢
FINLAND +011358 8.5¢
FRANCE +01133 3.4¢
FRENCH ANTILLES +011596 24.1¢
FRENCH GUIANA +011594 32.0¢
FRENCH POLYNESIA +011689 45.3¢
GABON REPUBLIC +011241 38.4¢
GAMBIA +011220 36.0¢
GEORGIA +011995 48.3¢
GERMANY, FED REPUBLIC OF +01149 4.2¢
GHANA +011233 29.6¢
GIBRALTAR +011350 34.3¢
GREECE +01130 10.4¢
GREENLAND +011299 70.6¢
GRENADA +1473 29.0¢
GUADELOUPE +011590 24.8¢
GUANTANAMO BAY +011539 $1.456
GUATEMALA +011502 19.0¢
GUINEA BISSAU +011245 $1.296
GUINEA, PEOPLES REV. REP +011224 39.1¢
GUYANA +011592 48.2¢
HAITI +011509 33.3¢
HONDURAS +011504 35.0¢
HONG KONG +011852 8.4¢
HUNGARY +01136 6.2¢
ICELAND +011354 22.1¢
INDIA +01191 23.0¢
INDONESIA +01162 9.8¢
INMARSAT – ATL. OCEAN EAST +011871 $10.579
INMARSAT – ATL. OCEAN WEST +011874 $16.667
INMARSAT – INDIAN OCEAN +011873 $16.667
INMARSAT – PACIFIC OCEAN +011872 $16.667
INMARSAT A +011875 $14.482
INMARSAT B +011876 $9.769
INMARSAT M +011877 $14.296
INMARSAT SNAC +011870 $16.667
IRAN +01198 42.2¢
IRAQ +011964 72.8¢
IRELAND, REPUBLIC OF +011353 8.4¢
IRIDIUM +011881 $4.527
ISRAEL +011972 10.4¢
ITALY +01139 3.3¢
IVORY COAST, REPUBLIC OF +011225 48.7¢
JAMAICA +1876 28.7¢
JAPAN FIXED/IP/MILITARY +01181 4.5¢
JAPAN MOBILE +0118170 4.5¢
JAPAN MOBILE +0118180 4.5¢
JAPAN MOBILE +0118190 4.5¢
JORDAN +011962 42.2¢
KENYA, REPUBLIC OF +011254 39.1¢
KIRIBATI +011686 $2.714
KOREA REPUBLIC OF (SOUTH) +01182 8.4¢
KOREA, DEM. PEOPLE’S REP OF +011850 75.8¢
KUWAIT +011965 34.5¢
KYRGYGSTAN +011996 22.2¢
LAOS +011856 74.4¢
LATVIA +011371 26.7¢
LEBANON +011961 39.6¢
LESOTHO +011266 39.8¢
LIBERIA +011231 40.1¢
LIBYA +011218 40.5¢
LIECHTENSTEIN +0114175 9.6¢
LIECHTENSTEIN +011423 9.6¢
LITHUANIA +011370 26.7¢
LUXEMBOURG +011352 8.5¢
MACAO +011853 36.3¢
MACEDONIA +011389 27.5¢
MADAGASCAR +011261 $1.016
MALAWI +011265 30.9¢
MALAYSIA +01160 4.6¢
MALDIVES, REPUBLIC OF +011960 57.6¢
MALI REPUBLIC +011223 30.4¢
MALTA REPUBLIC +011356 26.2¢
MARSHALL ISLANDS +011692 62.1¢
MAURITANIA, ISLAMIC REPUBLIC +011222 47.3¢
MAURITIUS +011230 53.3¢
MAYOTTE ISLAND +0112696 61.5¢
MEXICO +01152 9.2¢
MEXICO – MOBILE +011521 9.2¢
MICRONESIA, FEDERAL STATES +011691 46.8¢
MOLDOVA +011373 35.8¢
MONACO +011377 8.5¢
MONGOLIAN PEOPLE’S REPUBLIC +011976 79.2¢
MONTENEGRO +011382 35.7¢
MONTSERRAT +1664 30.4¢
MOROCCO +011212 37.3¢
MOZAMBIQUE +011258 41.3¢
NAMBIA +011264 33.6¢
NAURU +011674 $1.343
NEPAL +011977 50.7¢
NETHERLANDS +01131 3.4¢
NETHERLANDS ANTILLES +011599 30.6¢
NEW CALEDONIA +011687 55.4¢
NEW ZEALAND +01164 10.6¢
NICARAGUA +011505 27.2¢
NIGER REPUBLIC +011227 44.8¢
NIGERIA, FEDERAL REPUBLIC OF +011234 38.3¢
NIUE +011683 $2.125
NORFOLK ISLAND +0116723 $1.673
NORWAY +01147 8.5¢
OMAN +011968 44.2¢
PAKISTAN +01192 49.3¢
PALAU, REPUBLIC OF +011680 49.3¢
PALESTINE +011970 28.0¢
PANAMA, REPUBLIC OF +011507 25.2¢
PAPUA NEW GUINEA +011675 $3.126
PARAGUAY +011595 26.6¢
PERU +01151 19.9¢
PHILIPPINES +01163 17.9¢
POLAND +01148 5.7¢
PORTUGAL +011351 4.8¢
PUERTO RICO +1787 6.9¢
PUERTO RICO +1939 6.9¢
QATAR +011974 45.6¢
REUNION ISLAND +011262 50.4¢
ROMANIA +01140 17.0¢
RUSSIAN FEDERATION +0117 27.2¢
RWANDA +011250 55.2¢
SAN MARINO +011378 11.8¢
SAO TOME +011239 $1.68
SAUDI ARABIA +011966 35.8¢
SENEGAL REPUBLIC +011221 48.7¢
SEYCHELLES ISLANDS +011248 68.2¢
SIERRA LEONE +011232 52.0¢
SINGAPORE, REPUBLIC OF +01165 13.2¢
SLOVAKIA +011421 20.3¢
SLOVENIA, REPUBLIC OF +011386 22.1¢
SOLOMON ISLANDS +011677 $1.258
SOMALIA +011252 83.2¢
SOUTH AFRICA FIXED +01127 7.3¢
SOUTH AFRICA FIXED NGN +0112785000 7.3¢
SOUTH AFRICA FIXED NGN +0112785001 7.3¢
SOUTH AFRICA FIXED NGN +0112785050 7.3¢
SOUTH AFRICA FIXED NGN +0112785051 7.3¢
SOUTH AFRICA FIXED NGN +0112785052 7.3¢
SOUTH AFRICA FIXED NGN +0112785053 7.3¢
SOUTH AFRICA FIXED NGN +0112785054 7.3¢
SOUTH AFRICA FIXED NGN +0112785055 7.3¢
SOUTH AFRICA FIXED NGN +0112785100 7.3¢
SOUTH AFRICA FIXED NGN +0112785101 7.3¢
SOUTH AFRICA FIXED NGN +0112785150 7.3¢
SOUTH AFRICA FIXED NGN +0112785151 7.3¢
SOUTH AFRICA FIXED NGN +0112785152 7.3¢
SOUTH AFRICA FIXED NGN +0112785153 7.3¢
SOUTH AFRICA FIXED NGN +0112785200 7.3¢
SOUTH AFRICA FIXED NGN +0112785201 7.3¢
SOUTH AFRICA FIXED NGN +0112785250 7.3¢
SOUTH AFRICA FIXED NGN +0112785251 7.3¢
SOUTH AFRICA FIXED NGN +0112785252 7.3¢
SOUTH AFRICA FIXED NGN +0112785300 7.3¢
SOUTH AFRICA FIXED NGN +0112785301 7.3¢
SOUTH AFRICA FIXED NGN +0112785400 7.3¢
SOUTH AFRICA FIXED NGN +0112785401 7.3¢
SOUTH AFRICA FIXED NGN +0112787 7.3¢
SOUTH AFRICA ISP +0112789 7.3¢
SOUTH AFRICA MOBILE +011277 7.3¢
SOUTH AFRICA MOBILE +01127815 7.3¢
SOUTH AFRICA MOBILE +0112785 7.3¢
SOUTH AFRICA MOBILE CELLC +0112784 7.3¢
SOUTH AFRICA MOBILE MTN +0112783 7.3¢
SOUTH AFRICA MOBILE MTN +011278510 7.3¢
SOUTH AFRICA MOBILE TELKOM +01127811 7.3¢
SOUTH AFRICA MOBILE TELKOM +01127812 7.3¢
SOUTH AFRICA MOBILE TELKOM +01127813 7.3¢
SOUTH AFRICA MOBILE TELKOM +01127814 7.3¢
SOUTH AFRICA MOBILE VODACOM +0112782 7.3¢
SOUTH AFRICA MOBILE VODACOM +011278500 7.3¢
SOUTH AFRICA MOBILE VODACOM +011278505 7.3¢
SOUTH AFRICA MOBILE VODACOM +011278515 7.3¢
SOUTH AFRICA MOBILE VODACOM +011278525 7.3¢
SOUTH AFRICA MOBILE VODACOM +011278530 7.3¢
SOUTH AFRICA PREMIUM +0112786 7.3¢
SOUTH AFRICA SPECIAL SERVICES +0112780 7.3¢
SPAIN +01134 3.4¢
SRI LANKA, DEMOCRATIC SOC +01194 47.3¢
ST HELENA +011290 $2.247
ST KITTS & NEVIS +1869 28.9¢
ST LUCIA +1758 24.5¢
ST PIERRE/MIQUELON +011508 27.9¢
ST VINCENT/GRENADINE +1784 29.8¢
SUDAN +011249 46.4¢
SURINAME, REPUBLIC OF +011597 59.4¢
SWAZILAND +011268 26.2¢
SWEDEN +01146 6.8¢
SWITZERLAND +01141 3.4¢
SYRIAN ARAB REPUBLIC +011963 48.6¢
TAIWAN, REPUBLIC OF CHINA +011886 9.2¢
TAJIKISTAN +011992 26.4¢
TANZANIA +011255 41.6¢
THAILAND +01166 10.5¢
TOGO, REPUBLIC OF +011228 49.6¢
TOKELAU +011690 95.6¢
TONGA ISLANDS +011676 50.6¢
TRINIDAD/TOBAGO +1868 26.7¢
TUNISIA +011216 31.2¢
TURKEY +01190 24.1¢
TURKMENISTAN +011993 52.0¢
TURKS & CAICOS ISLAND +1649 29.6¢
TUVALU +011688 $3.221
UGANDA +011256 35.8¢
UKRAINE +011380 21.6¢
UNITED ARAB EMIRATES +011971 35.6¢
UNITED KINGDOM FIXED +01144 4.2¢
UNITED KINGDOM MOBILE/PERSONAL/PAGER +011447 4.2¢
UNITED KINGDOM SPECIAL SERVICES +0114484 4.2¢
UNITED KINGDOM SPECIAL SERVICES +0114487 4.2¢
UNITED KINGDOM SPECIAL SERVICES +011449 4.2¢
URUGUAY +011598 28.9¢
UZBEKISTAN +011998 22.2¢
VANUATU +011678 $1.277
VATICAN CITY +011379 9.6¢
VENZUELA +01158 17.0¢
VIETNAM +01184 40.8¢
WALLIS & FUTUNA +011681 $2.125
WESTERN SAMOA +011685 47.2¢
YEMEN, ARAB REPUBLIC +011967 46.0¢
YUGOSLAVIA +011381 35.7¢
ZAIRE, REPUBLIC OF +011243 98.9¢
ZAMBIA +011260 35.8¢
ZANZIBAR +011259 $1
ZIMBABWE +011263 28.9¢

Fusion Phone taxes and fees

A variety of local, state and federal items are included on your Cruzio bill for Fusion Phone service. Read on for explanations of each surcharge, or view the current surcharge rates at the CPUC.

California Lifeline Telephone Service Surcharge

California LifeLine was established by the California Public Utilities Commission in compliance with Public Utilities Code 871, providing discounted basic residential (landline) telephone services to low-income households.

Read more about Lifeline Telephone Service at the CPUC…

California Deaf and Disabled Telecom Program Surcharge

The PUC, in compliance with Public Utilities Code 2881, implemented three telecommunications programs for California residents who are deaf, hearing impaired and/or disabled. These three programs are collectively known as the Deaf and Disabled Telecommunications Program (DDTP).

Read more about the California Deaf and Disabled Telecom Program at the CPUC…

California High Cost Fund-A Surcharge

The California High Cost Fund-A (CHCF-A) was implemented in accordance with Public Utilities Code 739.3. It provides a source of supplemental revenues to 14 small Local Exchange Carriers (LECs) for the purpose of minimizing any rate disparity in basic telephone services between rural and metropolitan areas.

Read more about the California High Cost Fund-A at the CPUC…

California High Cost Fund-B Surcharge

The California High Cost Fund-B (CHCF-B) was implemented in accordance with Public Utilities Code 739.3. It provides subsidies to Carriers of Last Resort (COLRs) for providing basic local telephone service to residential customers in high-cost areas that are currently served by Pacific Bell Telephone Company dba AT&T California, Verizon California Inc., Citizens Telecommunications Company of California dba Frontier Communications of California, and Cox Communications. The purpose of the subsidies is to keep basic telephone service affordable and to meet the Commission’s universal service goal.

Read more about the California High Cost Fund-B at the CPUC…

California Teleconnect Fund Surcharge

Making telecommunications services affordable for schools, libraries, and others, the California Teleconnect Fund (CTF) Program was established by Decision 96-10-066 on October 25, 1996. In this decision, the Commission reaffirmed its commitment to universal service, and in accordance with state and federal directives, created the CTF program to provide 50% discount on selected telecommunications services to qualifying schools, libraries, government-owned and operated hospitals and health clinics, and community based organizations. The program is funded through a surcharge on all end-users of intrastate telecommunications services.

Read more about the California Teleconnect Fund, at the CPUC …

California Advanced Services Fund Surcharge

The California Advanced Services Fund (CASF) was authorized by the Commission on December 20, 2007, in D.07-12-054 in accordance with Public Utilities Code 701. It provides grants to “telephone corporations” as defined under Public Utilities Code 234.

The total allocation for the CASF is $100 million. An expected two-year program, the CASF will promote universal service in unserved and underserved areas in the state by awarding funding to qualifying certificated applicant carriers. The funding will be used for projects that will a) provide broadband services to areas currently without broadband access and b) build out facilities in underserved areas if funds are still available. Funds shall be collected using an all-end-user surcharge billed and collected by telecommunications carriers.

Read more about the California Advanced Services Fund at the CPUC…

California 911 Emergency Telephone Users Surcharge

The California Board of Equalization administers the Emergency Telephone Users Surcharge Law. The surcharge is imposed on amounts paid by every person in the state for intrastate telephone communication service. The service supplier (or billing aggregator authorized by a service supplier) shall collect the surcharge from each service user and remit to the state the amount of the surcharge.

Read more about the California Emergency Telephone Users surcharge at the California Board of Equalization…

California Public Utility Commission User Fee

The California PUC User Fee is established by the California Public Utilities Commission. Revenues collected from this fee fund the annual budget of the Commission for regulating telecommunications utilities. Commission determines annually the appropriate CPUC fee to be paid by the telecommunications carriers. This fee is based on the telecommunications carrier’s gross intrastate revenue excluding inter-carrier sales, equipment sales and directory advertising. The purpose of this fee is to finance the Commission’s annual operating budget.

Read more about the California PUC User Fee at the CPUC…

Federal Universal Service Fund (FUSF)

What is the Federal Universal Service Fund (FUSF)?

The following explanation of the USF is taken verbatim from the FCC:

Because telephones provide a vital link to emergency services, to government services and to surrounding communities, it has been our nation’s policy to promote telephone service to all households since this service began in the 1930s. The USF helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the costs of providing telephone service is high, schools and libraries and rural health care providers. Congress has mandated that all telephone companies providing interstate service must contribute to the USF. Although not required to do so by the government, many carriers choose to pass their contribution costs on to their customers in the form of a line item, often called the “Federal Universal Service Fee” or “Universal Connectivity Fee.”

The current incarnation of the FUSF was introduced into tax law created by United States Congress, via the FCC in 1998. Title 47, Code of Federal Regulations, Sections 36, 54, and 69.

This surcharge is imposed for the purpose of providing telecommunications services at an affordable price to schools, libraries, rural health care providers, and low-income customers. The tax is a percentage of the interstate portion of the long distance charge on your bill. The surcharge is assessed to all telecommunications companies with interstate operations, including long distance carriers, wireless companies, pager companies and payphone companies. The Federal Communications Commission (FCC) regulates this surcharge.

This surcharge appears by many names. The following are some ways in which the FUSF charges may be represented on bills from other companies, including your local and long distance telephone carriers:

  • Federal Universal Service Fee
  • Federal Universal Service Fund
  • Federal USF – ADSL
  • FED USF – ISDN PRI
  • FED USF – CENTREX
  • FED USF – Special Access
  • Universal Connectivity Charge
  • Universal Service Carrier Charge

Where can I get more information about the FUSF?

The FCC is the best resource for information about the particulars of the FUSF, and a good place to find information regarding the telecommunications industry in general.

Federal Subscriber Line Charge

The Subscriber Line Charge is a fee paid to the local phone company that connects you to the telephone network. Local telephone companies recover some of the costs of telephone lines connected to homes or businesses through this monthly charge on your local telephone bill. Sometimes called the federal subscriber line charge, this fee is regulated and capped by the FCC, not by state Public Utility Commissions.

Read more about the Federal Subscriber Line Charge at the FCC…

Federal Interstate Telecommunications Service Provider (ITSP) Fee

As set forth in 47 U.S.C. 159(a), the Commission is required by Congress to collect regulatory fees to recover the regulatory costs associated with its enforcement, policy and rulemaking, user information, and international activities. Licensees and regulatees are assessed fees calculated as set forth in (See Assessment and Collection of Regulatory Fees for Fiscal Year 2010, Report and Order, 75 FR 41932 at 1 (July 19, 2010) (“FY 2010 Regulatory Fees Report and Order”)).

Read more about the Federal Interstate Telecommunications Service Provider (ITSP) Fee at the FCC…

Local Utility Users Tax

Local telephone taxes are charged by many municipalities. These are voter approved taxes which utility providers are obligated to collect and remit to your city. For specific rates for your city, the UUTInfo website provides a helpful reference. You can also contact your city’s finance department.

Look up your city’s rates at UUTInfo…

Regulatory Recovery Surcharge

A Regulatory Recovery Surcharge is assessed on all base voice charges excluding other taxes and surcharges, to cover costs associated with payment of government imposed fees and to recover the costs of compliance with all government imposed regulatory requirements. It may include costs incurred in prior years that are not yet fully recovered. It is not a tax or charge which the government requires us to collect from its customers. This charge is subject to change from time to time as the cost of regulatory compliance changes.

Property Tax Allotment Surcharge

A property tax allotment surcharge (PTA) is applied to all base voice charges excluding other taxes and surcharges. This is not a tax, but a cost recovery mechanism meant to recover the cost of state-assessed property taxes on telecommunications equipment located in our service areas.

Read more about State-assessed property taxes at the California Board of Equalization website…

Fusion Voicemail FAQ

How much does it cost to get voicemail with my Velocity service?

Voicemail comes free with your Fusion phone service, as does Caller-ID, Call Waiting, and 3-Way Calling.

How can I access the phone-based voicemail system?

Use one of the following methods to reach your voicemail box, then enter your PIN when prompted (the first time you connect to voice mail, you will be asked to create a password):

  • Dial *99 from your own number.
  • Dial your own number, from your own number.
  • Dial your own number from anywhere; when you hear the greeting press * to access the private menu.
  • Call 707-583-7700 from anywhere and enter your phone number as prompted.

How can I listen to my messages?

  1. Log in to your voicemail using one of the methods listed above.
  2. Press 1 to listen to new messages, or press 2 to listen to old messages.
  3. After each message you will be given options such as:
    • 1 Replay Current Message
    • 3 Delete Message
    • 4 Mark Message New
    • 6 Listen to Message Envelope
    • # Next Message
    • * Main Menu

How do I record a greeting?

  1. Log in to your voicemail using one of the methods listed above.
  2. Press 7 to manage greetings.
  3. Press 2 to record a new greeting (or press 3 to use a default greeting).
  4. Leave your greeting at the tone, followed by the # key.
  5. You will be given the option to listen to your greeting (1), or to save your new greeting (2).

How do I change my voicemail password (PIN)?

  1. Log in to your voicemail using one of the methods listed above.
  2. Press 6 for voicemail options.
  3. Press 1 to change your voicemail password.
  4. Enter a new 4-digit password.

Is there a message length limit?

Yes, currently messages are limited to 10 minutes.

What are the voicemail menu options?

  • 1 Play New Messages
    • 1 Replay Current Message
    • 3 Delete Message
    • 4 Mark Message New
    • 6 Listen to Message Envelope
    • # Next Message
    • * Main Menu
  • 2 Play Old Messages
    • 1 Replay Current Message
    • 3 Delete Message
    • 4 Mark Message New
    • 6 Listen to Message Envelope
    • # Next Message
    • * Main Menu
  • 6 Manage Voicemail Options
    • 1 Change Password
    • 2 Change Rings
    • * Main Menu
  • 7 Manage Greeting
    • 1 Listen to Current Greeting
    • 2 Record New Greeting
      • 1 Listen to New Greeting
      • 2 Save New Greeting
      • 3 Record Greeting Again
      • 4 Main Menu
    • 3 Use Default Greeting
    • * Main Menu
  • 8 Exit

How do I access Voicemail through the online Fusion Phone Tools?

You can use the online Fusion Phone Tools to manage your voicemail.  To get started, go to Fusion Phone Tools and click the “Need to activate your line?” link.  Enter your phone number (including the area code, no dashes, only numbers) and click “Submit”.

You will need to be in the same location as your landline, as you will be required to validate your phone.

Click on “Start Call,” your phone will then ring and you will be given a 6 digit number. Write that number down and go back to the webpage and input that 6 digit code as well as a password of your choosing. Enter the password in twice and enter an email address (this email address will be used in case you need to retrieve your password).  Hit “Submit” and you will be directed to the Fusion Dashboard page.

Fusion Dashboard

Here you can see:
Usage: A summary of your call data, including minutes and international calling charges.
Messages: Listen, delete or download all your voice messages.
Settings: Here you can enable/disable voicemail, change line and account settings, and even view any devices that have accessed the system.

Usage

Clicking on the Usage tab will bring up all your voice usage (calls) for the current month. You can pick which month to view, by using the drop down menu on the top left.

Default view of this page is just a summary of information.  Click the “See Full Details” link next to the month drop down menu to get more information.  On the new page with more info, you can also download your phone records as a CSV file by clicking the big orange button labeled “Download All Records (CSV)” at the bottom of the page.

Messages

The Messages tab will bring up all your current voicemails. It will tell you what phone number they came from, the date, and even the length of the message. You can then chose to listen or download the message to your computer.

You can then chose to mark them as a NEW message by using the “Mark Unread” button, or you can delete a message by clicking the “Delete” button.

Settings

Under the “Settings” tab, you can select various sub-tabs like Voicemail, Line Stats, Line Settings, Account Settings and Device List.

Voicemail: Here you can disable/enable voicemail.
WARNING: If you click “Remove Voicemail” it will turn off Voicemail AND delete all your saved messages.

You can also change your voicemail pin/password, and select how many rings are allowed before the Voicemail feature kicks in.

Line Stats: Clicking this tab will give you 3 options:

  • Sync Speed: This will tell you whether your line is currently up and in sync, as well as what speed your download and upload are currently at.
  • Profile: We recommend not changing these settings without contacting Cruzio first, as changing them could cause problems with your service. Here you can adjust your DSL Line profile and your Line Sync profile.  The DSL Line profile by default is set to prioritize your download speed over your upload speed, but you can change it to prioritize your upload speed over download.  Line Sync profile can be changed between Interleaved or Fastpath.  Unless you are familiar with those terms, don’t change this setting.
  • Bandwidth Graphs: This will provide you with graphs showing the performance of your internet service over the past 24 hours.

Line Settings: Here you can enable/disable features like Call Waiting, Caller ID Blocking, Anonymous Call Rejection, Spam Call Blocking, International Calling, and Call Forwarding and the number it forwards too, just by checking/unchecking the respective boxes and hitting “Update Line Settings.”

If you would like to have your number forward to a different number, enable Call Forwarding and input the desired phone number to forward to into the box and hit “Update Line Settings.”

Account Settings: Here you can enter your desired email address for password recovery, in case you forget your login password.

Device List: Here you can see the devices attached to your specific phone number.”

 

Velocity DNS Settings and Security

As of March 5, 2013, our upstream Velocity provider, Sonic, implemented additional security features on the DNS servers automatically assigned to Velocity connections. If you prefer, you may use their opt-out DNS servers. See below for details.

If you have any questions or concerns, please contact Cruzio Support.

DNS Security Features for Velocity Users

These features are enabled on the DNS servers automatically assigned to Velocity users:

  • DNSSEC validation
  • DNS reputation validation
  • Closing DNS servers to off-network requests

DNSSEC validation allows you to be sure that the websites you visit are in fact the legitimate site, and not a fake site put up by criminals. For more information, please see this DNSSEC Wiki page.

DNS reputation validation will protect you from unknowingly visiting malicious websites. These are sites that seek to directly harm users’ computers or use their computers to do harm to others. If you do happen to visit a malicious site, you will instead see a page like this: http://dns-blocked.sonic.net/

Closing DNS servers to off-network requests protects the servers from being used by hackers to harm others on the Internet. If you attempt to use our DNS servers while not on the network, you will be redirected to a page similar to this: http://dns-captive.sonic.net/

Alternative DNS Servers for Velocity Users

If you prefer not to use the additional security features, you may use these opt-out DNS servers that do not implement DNSSEC or reputation validation:

75.101.19.196
75.101.19.228

If you need help changing your DNS settings, please contact Cruzio Support.

More Information at Sonic.net

To read more about these DNS server changes, visit this Sonic.net forum post.

Your Cruzio Modem: SR360n DSL Gateway

This document provides information for the The SR360n DSL Gateway – the Cruzio modem used with Velocity Phone + Internet service.

The SR360n DSL Gateway provides high performance and flexibility for broadband subscribers. It combines a full-rate ADSL modem with a wireless access point using the latest 802.11n WiFi technology. It can be used as an Ethernet or DSL gateway, and includes a router and a firewall.

All modems purchased from Cruzio are pre-configured to work with our Velocity service right out of the box, and should not require you make any changes to their settings.  Just plug it in and you’re online and good to go!

Should you have any questions about reconfiguring your Cruzio modem or troubleshooting a possible problem with it, please feel free to contact Cruzio or bring it by our downtown offices.

Alternatively, if you are technically inclined and feel comfortable making changes within the settings on your Cruzio modem, you can use the SR360n DSL Gateway Manual available online for download.  It contains instructions that will guide you through the modem’s installation, configuration, monitoring data, security, wireless setup, and more.