…Cruzio technicians will be performing maintenance on our Velocity DSL & Phone network tonight, Friday 11/15/24, from 12:00am to 4:00am. Once your connection or voice service drops, up to 10 minutes of downtime is expected. Thank you for your patience and we apologize for any inconvenience….
…Our upstream partners will be conducting service maintenance on Velocity infrastructure in Santa Cruz and Scotts Valley starting at 12:00AM Wednesday morning. The maintenance will last for two hours, and affected customers may experience about a half hour of downtime during this window….
Engineers are actively investigating voice issues across our Velocity phone network, intermittently affecting some inbound and outbound calls. Symptoms include Post Dial Delay (PDD), DTMF tones not being properly sent or received, and some dropped calls. All other services are up and operational. (RESOLVED) Test calls in and out of our network are working as expected at this time. Please reach out to our support team if any inbound or outbound ca…
…Engineers are actively investigating voice issues across our Velocity phone network, intermittently affecting some inbound and outbound calls. Symptoms include Post Dial Delay (PDD), DTMF tones not being properly sent or received, and some dropped calls. All other services are up and operational. We will update this post as we get more information about the developing situation….
…Some Velocity customers are experiencing instability with voice service due to an issue on our upstream vendor’s network. Engineers are investigating the issue….
…On March 23rd, starting at 2am, Our upstream provider will be performing maintenance on equipment serving the edge of the DSL network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 2 hours. …
…This is now resolved….
…Our upstream DSL and phone provider will be performing emergency maintenance this morning starting at 11:00AM. Once service goes down, it should only be down for about 15 minutes, then service should be restored….
