…Our upstream provider is investigating a connectivity issue affecting a handful of our legacy DSL customers. We do not have an ETA for resolution at this time, but we will update this network status message as more information becomes available. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers….
…The networking equipment that provides customers in the Harvey West and lower Graham Hill road areas with Wireless and Certified access services has lost power due to a PG&E power outage. There will be customer impacting downtime during this event but we expect to restore service to these customers by 10AM Tuesday 11/19, or sooner depending on PG&E restoring power. This will not affect customers with DSL and Velocity access services….
…Cruzio Technicians are aware of a Wireless Pro outage affecting some customers. We are working on a fix for the issue. We will post updates as they develop. This only affects customers with Wireless Pro that are in the Watsonville area; Velocity, DSL, and Dialup services are not affected….
…d and stability of internet connections: dialup begat DSL, DSL gave way to Velocity, and now wireless and fiber connections are replacing everything that came before. We see our company as a connector between the most advanced technology in the world and the needs and capabilities of real humans. Chris and Peggy in the house where Cruzio started Cruzio now sells internet connections for $75/month which are often 1,000 times faster than the old 1…
…information as we receive it. This will not affect customers with DSL and Velocity access services. Affected areas: Midtown Santa Cruz and Live Oak: Cruzio Infrastructure teams are managing power to keep service interruptions to a minimum This area should remain up with minimal interruptions as we switch between redundant power sources. Harvey West: Cruzio Infrastructure teams are managing power to keep service interruptions to a minimum This are…
…Our upstream provider will be performing network maintenance tonight, January 8th, 2020 starting at 11:59pm within a 4 hour window. This should not cause any service downtime but some customers may experience brief periods of routing instability. This will affect Velocity and DSL services but Fiber, Wireless, Dedicated, and Enterprise access services will be unaffected….
…information as we receive it. This will not affect customers with DSL and Velocity access services. Affected areas: Chaminade – This site should remain up with minimal interruptions as we switch between redundant power sources. Nantomics – We are currently working on a solution to determine the best path forward. Kirby School – This site should remain up with minimal interruptions as we switch between redundant power sources. Midtown Santa Cruz a…
…The networking equipment that provides customers in the Harvey West and lower Graham Hill road areas with Wireless and Certified access services has lost power due to PG&E rolling power outages. We expect to restore service to these customers by 10AM Thursday 10/10, or sooner depending on PG&E restoring power. This will not affect customers with DSL and Velocity access services….
…ward throughout the morning on Thursday 10/10, dependent on PG&E restoring power. This will not affect customers with DSL and Velocity access services….
…Customers with Wireless Pro, Dedicated, and Enterprise Access service in the Downtown Santa Cruz area are currently experiencing a service outage. We are working on a fix for the issue and we will post updates as they develop. This only affects customers with Wireless fed services that are in the Downtown Santa Cruz area; Velocity, DSL and Dialup services are not affected….
