…We will be performing scheduled network maintenance to equipment that serves customers in the Watsonville area. Customers with Wireless, Certified, Dedicated, and Enterprise broadband access services will experience momentary downtime as we perform this maintenance. Velocity and DSL customers will not be affected….
…Customers with Wireless Pro, Dedicated, and Enterprise Access service in the Downtown Santa Cruz area are currently experiencing a service outage. We are working on a fix for the issue and we will post updates as they develop. This only affects customers with Wireless fed services that are in the Downtown Santa Cruz area; Velocity, DSL and Dialup services are not affected….
…ward throughout the morning on Thursday 10/10, dependent on PG&E restoring power. This will not affect customers with DSL and Velocity access services….
…d and stability of internet connections: dialup begat DSL, DSL gave way to Velocity, and now wireless and fiber connections are replacing everything that came before. We see our company as a connector between the most advanced technology in the world and the needs and capabilities of real humans. Chris and Peggy in the house where Cruzio started Cruzio now sells internet connections for $75/month which are often 1,000 times faster than the old 1…
…that serves customers in the Scotts Valley, San Jose, Portola Valley, and Mount Umunhum areas. This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services. This is maintenance window is scheduled for Tuesday, January 7th 2020 at 2:10PM to 4:00PM. We expect actual customer connectivity downtime to be less than 5 minutes during the above time frame….
…information as we receive it. This will not affect customers with DSL and Velocity access services. Affected areas: Chaminade – This site should remain up with minimal interruptions as we switch between redundant power sources. Nantomics – We are currently working on a solution to determine the best path forward. Kirby School – This site should remain up with minimal interruptions as we switch between redundant power sources. Midtown Santa Cruz a…
…information as we receive it. This will not affect customers with DSL and Velocity access services. Affected areas: Midtown Santa Cruz and Live Oak: Cruzio Infrastructure teams are managing power to keep service interruptions to a minimum This area should remain up with minimal interruptions as we switch between redundant power sources. Harvey West: Cruzio Infrastructure teams are managing power to keep service interruptions to a minimum This are…
…Our upstream vendor, Sonic, is finalizing a fix with AT&T for a connectivity problem that is affecting a handful of our legacy DSL customers in the Felton area. This resolution has been rolled out to a test circuit successfully, and we anticipate that it will be ready for the other affected circuits soon. This issue is not affecting our Velocity, Wireless Pro, Certified or Enterprise customers….
…The networking equipment that provides customers in the Harvey West and lower Graham Hill road areas with Wireless and Certified access services has lost power due to a PG&E power outage. There will be customer impacting downtime during this event but we expect to restore service to these customers by 10AM Tuesday 11/19, or sooner depending on PG&E restoring power. This will not affect customers with DSL and Velocity access services….
…customers in the Scotts Valley, San Jose, Portola Valley, and Mount Umunhum areas. This will affect customers with Certified, Wireless, Dedicated, and Enterprise Broadband access services. This will not affect Velocity or DSL services. This is maintenance window is scheduled for Friday, December 27th 2019 at 11:00AM to 2:00PM. We expect actual customer connectivity downtime to be less than 5 minutes….
