A photo of our completed backup link as the sun sets in Watsonville.
Over here at Cruzio, we’re familiar with challenges. When trouble strikes, in the internet infrastructure biz, it strikes hard. We’re always prepared for any eventuality, and we do our best to make sure all of our friends and customers don’t even realize a crisis is happening at all. Case in point: a major fiber cut in Watsonville yesterday afternoon.
Working with fiber can be incredibly rewarding, as it lets us get previously unimaginable internet speeds throughout the county. That said, fiber cable is made of glass, and glass can be broken with enough force. Yesterday, a construction crew’s backhoe used a lot of force to break the 288 separate strands of fiber that form our backbone into Watsonville while taking out a water main in the process. At around noon, we saw the effects of the fiber cut suddenly pop up on our network, and our infrastructure team sprang into action.
A Week’s Worth of Work in a Matter of Hours
Within one hour, our team had developed a plan to build a new 10 gigabit connection to bring the network back online using Aviat Networks’ millimeter wave radio platform. This isn’t a quick fix, by the way, infrastructure at this level would normally take weeks of planning and at least a few full days of work to build. Our team planned it out in less than an hour and was rolling out to get it built very shortly after that. All told, we were able to complete the initial build of our backup infrastructure in around 4 hours, and we were up and running in less than 6. That’s at least 3 full days of work for a normal infrastructure team, completed in less than 8 hours. Do they have superpowers? Perhaps.
By the time the fiber was restored at around midnight, many of the people in our field operations team had worked well over 12 hours that day to make sure our customers were affected as little as possible. Now, a day later, everything is restored, and all is normal again. In fact, better: we now have a permanent backup in place to avoid even small disruptions.
So maybe today we’re a bit sleepy. But we’re proud of the quick, efficient and responsive work we did in making sure as few people as humanly possible felt the wrath of The Great Watsonville Fiber Cut of 2020. Kudos to the team who’s capable of such extraordinary work: Frost, Ali, Mark, Colin, Cam, Jay, Spencer, Hans, and Luis.
Cruzio Internet recently expanded our super-fast, affordable, independent network in Scotts Valley. Homes and offices in the orange-shaded area on the map above now have access to better internet than ever before.
And if you care about Net Neutrality or data privacy you’ll be even more pleased with Cruzio’s service. Check us out, and welcome to our network! Get started!
Cruzio Internet has recently embarked on our community’s most ambitious communication project in over half a century — ever since cable companies with monopoly franchise agreements installed coaxial copper cables. Who’d ever have expected cupcakes to be part of the process?
We’re building Santa Cruz Fiber. This project will bring unprecedented internet speeds at low prices to downtown Santa Cruz. As with any ambitious project, there have been a few hiccups.
Building Fiber is “Boring”
Cruzio chose a minimally invasive method of construction: underground directional boring.
This method requires only small, occasional openings in the street. A drill then bores a narrow tunnel underground for as much as thousands of feet before re-emerging to pull conduit and fiber optic cables through.
It’s very important to watch for existing underground infrastructure while drilling, and several methods are used: all utilities mark their assets with bright spray paint; small round potholes are dug near the markings for visual confirmation; and a monitor attached to the drill head itself sends video to the operators standing above.
But Occasionally There’s a Surprise
Drilling is done slowly and carefully, with the monitor constantly checked.
We’ve encountered the usual problems: pouring rain for a couple of days, forcing us to leave up our parking signs longer than expected. Some of the buildings we’d like to extend fiber to didn’t get us permission in a timely manner (there’s still time, downtowners,sign up now!). And most seriously, three weeks after the start of construction, at nearly closing time one day, our drill hit a water pipe that had an odd, unmarked bend.
Our construction engineers were watching carefully. They saw the problem right away, but the older pipes tear easily and damage was done. We immediately shut down our drilling, notified the Water Department, and set about making repairs. Kudos to the City of Santa Cruz and to MP Construction, our contractors, for their quick action. Everyone worked together and capped the damage, prevented much water from escaping, and got the street back in working order that night.
That’s right: that night. The crew stayed at work till the job was done at about 4 am.
We’re not happy with mistakes. But we’re happy with the way our team deals with them.
Now for the Internet-Cupcake Connection:
We’ve set out traffic cones and sawhorses, slowing things down and causing some disruption in the neighborhood. So Cruzio has arranged with our local provider of excellent cupcakes,Buttercup Cakes,to provide a free cupcake to every affected household.
We feel that in the long run, our world-class (and inexpensive) internet will make up for the temporary inconvenience. But for someone feeling a bit peeved today, a cupcake might just hit the (sweet) spot.
No matter where you live in Santa Cruz County, we’d love to serve you. Sign up for fiber or fiber-backed internet, go toSantaCruzFiber.com.
CISPA is actually the largest state ISP association in the entire country. It was formed to give a unified voice to independent internet service providers like us throughout the state, and includes members from ISPs throughout California. As the new President, Frost says he’s hoping to unify these companies even further with the goal of creating an open, and secure internet for everyone in the state.
“We’re looking forward to a strong year for CISPA,” Frost says, “We’ll be growing the organization, and building even stronger ISPs throughout California.”
“Cruzio is very proud of Chris Frost, an acknowledged expert and mentor to other internet providers,” says our CEO Peggy Dolgenos. “This position gives him an opportunity to champion the causes of internet privacy, competition, and net neutrality.”
During his tenure as President, Frost says he plans on growing and strengthening the organization even further. So we wanted to send out a big congratulations to Chris Frost, best of luck at your new position!
Internet infrastructure can be boring, like broccoli. We get that, but it’s also tremendously important. Think of how much of your life is absolutely dependent on the internet. Having consistent, fast, and reliable access to the digital world is no longer a luxury, but a necessity. That’s where Santa Cruz Fiber comes in.
Given its utter indispensability, you would think more people would take the time to actually learn how it works, but nope. In fact, we’ve found that when we talk about “fiber”, most people think we’re talking about vegetables, or whole-wheat cereal or something. But what if I told you that you need a healthy diet of both types of fiber to be successful?
That’s why we’ve taken it upon ourselves to start a new education campaign about the benefits of a good internet connection, and no, it’s not about vegetables. While a heaping dose of food-based fiber can help keep your insides healthy, our fiber is aimed at helping your business, your productivity, and your HD Netflix stream instead. So you can keep going to the farmer’s market to keep your doctor happy by eating artichokes and broccoli, but we’re not about that kind of fiber here. We just want to make your internet as fast and affordable as possible.
Do you have a passion for lightning-fast internet? Do you like the idea of watching your favorite YouTube videos in crystal clear HD? Or, how does getting that massive file to your coworkers in a matter of seconds instead of hours sound? If this has you saying: “Golly gee, how can I be a part of making this a reality for everyone in Santa Cruz?” Then we want your help!
We’re looking for enthusiastic internet lovers like yourself to become part of our Fiber Champions Team. Santa Cruz Fiber is going to be building out our gigabit-fast fiber network block by block, and we need your help to spread the word.
Our next meeting of the Fiber Champions is happening this Tuesday (tomorrow) starting at 6pm at Cruzio’s building downtown (newcomers welcome!). We’ll have an overview of the project, followed by a discussion about how we can spread the word about this amazing service to as many people as possible. And, of course, there will be pizza and beer to sweeten the deal.
If you want to become a fiber champion, or even if you are just a little fiber-curious, please come join us! You can RSVP through our Facebook page so we know how much pizza and beer to bring. We look forward to seeing you tomorrow!
Here at Santa Cruz Fiber, we spend a lot of time talking to businesses about the importance of high-speed internet, and the return on investment (ROI) opportunities that they can expect should they switch to gigabit fiber. After all, for businesses it’s all about the bottom line right? Well if you want to save money and improve the quality of your products and services, here are the top 10 reasons to switch to a dedicated fiber connection. (Hint: Did we mention it’s faster, better and cheaper than anything else out there?)
1. It’s Wayyyyy Faster
How much faster? Try 10 – 100 times faster, at least. And no, you didn’t misplace the decimal point, It Is That Fast. Typically your standard cable connection is going to get you anywhere between 20 to 100 mbps (and that’s being really generous), while DSL gets you 10-25 mbps. Santa Cruz Fiber offers gigabit speeds (that’s 1000 Megabits) and is infinitely scalable from there…. How fast is that? Think of being able to download or upload an entire HD movie in one second. Woah. It’s also cheaper, but we will talk more about that later.
2. Internet is Essential to the Modern Workplace
It’s pretty much a given now that most white collar jobs (and even many blue collar jobs) have to make use of the internet to be effective. So why wouldn’t you want to maximize their productivity? Just kidding, of course you do.
According to a recent Pew Research Survey, roughly 94 percent of all working adults used the internet regularly as an essential part of their work. Furthermore, greater access to the internet has been found to be directly correlated to higher rates of productivity and the number of hours worked. Bottom line: Your Employees Need It, Therefore You Need It. We All Need It. Even these generic businesspeople in the stock photo above need it!
3. It’s More Secure
One of the lesser known benefits of fiber internet, while still being extremely important, is that Fiber is much more secure than either a Cable or DSL connection. Whereas cable lines have been shown to be capable of hijacking with ease by that one guy down the street with miraculously free television, Fiber can only be circumvented by physically cutting into the line itself. It also gives you the bandwidth for your other security needs, too: cameras and alerts that can stream to your home computer, so you know right away when an alarm is serious.
4. Fiber is More Reliable
Remember that time too many people in your neighborhood tried to watch Netflix at the same time? Or maybe even that one time your internet stopped working for, like, no reason? That just won’t happen with Fiber. Even if every person in your household tried to stream an HD movie on all of their devices simultaneously, you wouldn’t see a drop in performance. Many traditional telecommunications methods are literally dependent on which way the wind is blowing, as the most common type of interference is electromagnetic.
5. Flexibility, On All Fronts
One of the most important attributes of a modern company is its ability to adapt to new challenges and changing circumstances. Fiber provides that flexibility in ways you probably never thought possible. Is traffic to and from work killing company morale? Try telecommuting. Think your sales team needs to live near the manufacturing plant to review product specs? Think again. With fiber you can manage your entire company on the go, avoiding unnecessary office trips while staying on task in the comfort of your own home.
6. New Technology Assumes You Have The Internet to Handle It
This isn’t your grandfather’s workplace anymore. Now, your average worker spends a typical day navigating between word processing, spreadsheets, .pdfs, and video chat, all without closing their internet browser. Add onto this all of the cloud applications and digital storage you are probably using, and the extent of your reliance on light speed ones and zeros should be pretty apparent. And software is getting more dependent on fast internet every day — imagine how it’ll be a few years from now!
7. Symmetric Bandwidth!
First off what is it? It’s being able to download and upload things at the same speed. Why is this important? Well with Cable and DSL connections you can only upload things at a tenth of the speed of your downloads. So what happens if you need to send in an important presentation in advance of a meeting? Or maybe you need to send a large data file to a customer? Cue that Jeopardy music… If you had fiber, you could have uploaded that file 10 times over by the time you finished reading this sentence.
8. It’s Cheaper
While we mentioned this a bit earlier in the article, it’s worth mentioning again how much cheaper Fiber is per unit of bandwidth than Cable or DSL. While a dedicated Gigabit per second of Fiber and your standard business cable option are going to be around the same price (~$100/month), the fiber is at minimum 10 times faster, and comes with infinite scalability (no further installation required). You buy it once, and forget about it. There is no penalty for cancellation. You don’t have to buy a new cable box every year. And we won’t reroute you to Bangladesh to save money on customer service. More time = less money spent.
9. Happier Employees
While this may not seem like the most direct benefit of a fiber connection, it certainly matters to your bottom line. Employees with greater internet access are more productive, and are statistically more likely to be in a better mood in the office. It’s not just about avoiding the dreaded “buffering” message when looking at cat videos. It’s about a seamless work environment where employees can maintain their focus and feel empowered in their jobs. The real bottom line: happy employees means more productivity, which means it’s really you who is the happy one.
10. Happy Customers
This one should be pretty self-explanatory, but just in case you forgot who makes the world go ‘round: it’s your customers. And boy are they something more than sophisticated, and certainly an impatient bunch.
Customers expect “it” (whatever it is you sell or provide), to work perfectly. All the time, every time. The second your website doesn’t respond to a mouse click, or you have to explain that you’re experiencing “technical difficulties” with a shoulder shrug, is the exact moment you begin to lose legitimacy. The customer is always right for a reason, and that reason is they don’t have to be your customer.
The bottom line: Make the investment. Get Fiber. Get Customers. It’s that simple.
Welcome to the future of full-service office space at gigabit speed, where almost everything is taken care of for you. Located in the heart of downtown Santa Cruz in the Cruzio building, convenience and accessibility are just the start of why our tenants love being here.
We have the rare opportunity of a mid-size space coming available September 1st. 529 square feet and optionally furnished with beautiful Herman Miller desks. There is a coworking facility in a nearby part of the building, with a wonderful community of local professional people — great for conversations over coffee and networking. We were sad to see our last long-term tenants go and are looking for a minimum commitment of 24 months, with lower pricing options available depending on the length of the lease.
Some amenities included in the price:
Gigabit (1000 Mbps) lightning fast internet, both wifi and wired, at no extra cost (the fastest internet in the county)
Access to coworking facility, including on-site networking events and meet-ups
Two break rooms
Weekly light cleaning of your office
Trash and recycling pick-up
Private entrance from building’s main hallway
Recently renovated, beautifully appointed interiors
Yearly building-wide Open House event sponsored by lessor
Located in the heart of downtown, the technology hub of Santa Cruz
20 hours of meeting time included in a choice of 3 fully-equipped meeting rooms
Excellent networking opportunities with over 30 local companies
On site organic cafe
Friendly staff on site
Sound like a great fit? Great! We would love to hear from you! Stop by for a tour or contact us for more information.
With the news last week that the long-planned CASF-backed fiber backbone from Santa Cruz to Soledad has been approved— a project that Cruzio has worked on for years and spearheaded in an earlier incarnation — we thought it would be a good time to talk a little about Cruzio’s Master Plan for broadband expansion in Santa Cruz County. Continue reading →
Given revelations over the last several years that US citizens are under surveillance by the NSA and other government agencies which are assisted by large communications and media corporations as reported in the press, we at Cruzio Internet have received requests from our customers for information on our privacy policies as well as our policies and procedures regarding requests from law enforcement or other government agencies.
Cruzio does not provide customer information to outside parties without a court ordered subpoena. This includes billing information, any log files, or other customer data like backups of email or websites. We require a court order to ensure that a disinterested third party (a judge) reviews the subpoena and only issues it after a defined standard of probable cause has been met. Continue reading →