[UPDATE] 2015-03-19 – DSL Outage

Cruzio techs have completed their troubleshooting for our Legacy DSL customers. All customers should be back online as of this posting. If you are unable to get online try turning your modem off and on and waiting for it to completely reboot.

We thank you for your patience and apologize for any inconvenience this may have caused.

2015-03-19 – DSL Outage

We have received reports of outages for our Legacy DSL customers in multiple areas of Santa Cruz. Cruzio techs are actively investigating and will update this status and the voice status as the situation progresses. We thank you for your patience while we troubleshoot this issue.

2015-03-10 @ 12:15AM – Planned Network Maintenance

Cruzio Internet will be performing a scheduled maintenance on our core network routers on Tuesday, March 10th at 12:15AM.

We anticipate the downtime to last 1 to 5 minutes as we switch over to newer hardware.

Affected customers:
– Business broadband customers in downtown Santa Cruz, Seabright, Live Oak, and Capitola
– Enterprise wireless customers in downtown Santa Cruz, Seabright, Live Oak, and Capitola
– Colocation customers at 877 Cedar
– In-building offices and coworking space at 877 Cedar
– VPS customers
– Hosted websites
– Cruzio email accounts

3/10/2015 – Scheduled maintenance for Business Broadband customers

We will be doing some maintenance on the distribution equipment for our Business Broadband customers in the Live Oak and Soquel area. This maintenance will only affect Business Broadband customers in the Live Oak and Soquel areas. The window for this maintenance is as follows:

Start: Tuesday 3/10/15 – 1:00pm
End: Tuesday 3/10/15 – 4:00pm

We anticipate downtime will be less than 30 mins but could be up to an hour.  This maintenance is to balance out usage on our distribution equipment and should yield an improvement in service for most customers.

We apologize for any inconvenience this may cause and thank you for your patience.

– Cruzio Technical Services