12/16/2015 @ 5:19am – Host3 Webhosting Server Reboot Complete
Webhosting server Host3 has been rebooted and all processes are running normally. We appreciate your patience
12/16/2015 @ 5:05am – Host3 Webhosting Server Rebooting
12/16/2015 @ 5:05am – Host3 Webhosting Server Rebooting
One of our web hosting servers, Host3, needs to be rebooted due to a stuck process. This will only affect customers with domains on Host3, and should only last a few minutes. This status will be updated upon completion. Thank you for your patience.
12/13/2015 @ 9:15PM – planned fiber maintenance [RESOLVED]
The maintenance on the fiber backhaul has completed. Customers should see normal expected speeds once again.
12/13/2015 @ 7PM – planned fiber maintenance
Cruzio’s backhaul provider is performing scheduled maintenance on the fiber connection between Santa Cruz and San Jose. This is a planned maintenance and is scheduled to last about 2 hours, and is to resolve the previous recent sporadic outages. Customers are currently on our backup wireless connection.
If you are currently experiencing much slower than expected download speeds, this is from the current maintenance issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
This is planned to be resolved by by Sunday at 10PM, 12/13.
Customers that are affected:
– Enterprise and Business Broadband wireless and in-building customers in the Santa Cruz, Seabright, Live Oak, Scotts Valley, Capitola, Aptos, and Watsonville areas
– Colocation customers at 877 Cedar
– Cruzioworks coworking and office customers at 877 Cedar
Customers that will not be affected:
– Enterprise and Business Broadband wireless customers in the San Jose / South Bay areas
– All Velocity customers
– All DSL customers
– All dial-up customers
– All Velocity customers
– All DSL customers
– All dial-up customers
Thank you for your patience.
12/07/2015 5pm – Power outage in downtown Santa Cruz [RESOLVED]
PG&E has restored power at in downtown Santa Cruz and all systems should be up and operational. We did have some brief outages as engineers replaced equipment that was damaged during the power outage.
12/07/2015 3pm – Power outage in downtown Santa Cruz
PG&E is experiencing a power outage in the downtown Santa Cruz area. This could result in temporary outages for some customers in the Santa Cruz and Live Oak areas. Currently PG&E estimates the power to be restored by 4:15pm so we don’t anticipate much down time if any, but want to notify everyone in case.
12/06/2015 5:30pm – Fiber Network Outage [RESOLVED]
As of 5:30pm the fiber has been repaired and all systems should be up and operational.
12/06/2015 10:00am – Fiber Network Outage
Cruzio network engineers have identified a problem with our upstream connection out to the internet, due to a cut/break in our fiber. Customers are currently on our backup wireless connection.
If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise and Business Broadband wireless and in-building customers in the Santa Cruz, Seabright, Live Oak, Scotts Valley, Capitola, Aptos, and Watsonville areas
– Colocation customers at 877 Cedar
– Cruzioworks coworking and office customers at 877 Cedar
Customers that will not be affected:
If you are currently experiencing much slower than expected download speeds, it is most likely a current issue with Cruzio’s connection to the internet and not a localized problem with your own radio or equipment.
We hope to have this fixed as soon as possible.
Customers that are affected:
– Enterprise and Business Broadband wireless and in-building customers in the Santa Cruz, Seabright, Live Oak, Scotts Valley, Capitola, Aptos, and Watsonville areas
– Colocation customers at 877 Cedar
– Cruzioworks coworking and office customers at 877 Cedar
Customers that will not be affected:
– Enterprise and Business Broadband wireless customers in the San Jose / South Bay areas
– All Velocity customers
– All DSL customers
– All dial-up customers
– All Velocity customers
– All DSL customers
– All dial-up customers
Thank you for your patience, we are working to have your internet connection back up to normal speeds as soon as possible.
12/05/2015 @ 9:50AM – Wireless Network Outage [RESOLVED]
PG&E has resolved the power issues at the University Town Center, that was affecting Cruzio’s UPS/batteries for our wireless networking equipment.
There will be an additional short downtime between 10:15AM-10:30AM as we return equipment to the original configuration. This downtime should be less than 2 minutes.
12/05/2015 7:30am – Wireless Network Outage
Cruzio is currently experiencing a network outage due to a power failure at the Universal Town center which feeds several of our sites. PG&E has been dispatched to make repairs at the location and estimates the work to be completed by 9:15am. In the meantime there could be possible connection losses at some of the Cruzio POPs in the Santa Cruz area. Engineers are on site to address issues as they come up while PG&E is working on the issue. We will be updating this status when we have more information.
