Category Archives:

Trim an Over-Quota Website Hosting Mailbox

No Comments

This help page answers a question about Cruzio Domain Email.  For more specific help, see the articles below.

Cruzio Mail Help

Cruzio Mail comes with email addresses at a Cruzio-owned domain—@cruzio.com, @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com, @rattlebrain.com, @scshop.com or @skyhighway.com.

Domain Email Help

Domain Email comes with email addresses at your own domain—@yourdomain.com—as part of Cruzio’s Website Hosting services.

General Email Help

For questions about email in general, start here.

Every mailbox hosted by Cruzio has a fixed allowance, or quota, of storage space on the Cruzio mail server. If your mailbox fills up, incoming mail will bounce back to the sender instead of being delivered to you.  Every Cruzio Domain mailbox starts with a quota of 50 megabytes (MB) shared between all folders.

Make Space in Your Mailbox

  1. Browse to cruzio.com and go to Domain Tools.
  2. Enter your domain name (part of your email after the @ symbol), select “Webmail” and click “Go”.
  3. Log in with your full email address and password.
  4. Delete unnecessary email, especially messages with large attachments.
  5. Keep unwanted mail out of your mailbox by turning on your Cruzio Junk Mail Filter.
  6. If the Inbox in your email program isn’t large, yet mail is bouncing, then your email program is probably leaving copies of your messages on the Cruzio server. In this case, follow the instructions below for your email program.

Stop Your Email Program From Leaving
Copies of Email Messages on the Server

Entourage for Mac OS X
  1. Open Entourage. In the menu, choose Tools -> Accounts.
  2. Select your email account. Click Edit.
  3. Click the Options tab.email_overquota_entourageUncheck “Leave a copy of each message on the server.” Click OK.
Mail for Mac OS X
  1. Open Mail. In the menu, choose Mail -> Preferences.
  2. Click Accounts. Select your email account. Click the Advanced tab.
    email_overquota_mac_mail
  3. Check “Remove copy from server after retrieving a message.”
  4. Set the drop-down menu to “Immediately.”
Outlook 2007 for Windows
  1. Open Outlook 2007. In the menu, choose Tools -> Account Settings.
  2. Click the Email tab. Select your email account. Click Change.
  3. Click More Settings. Click the Advanced tab.
    email_overquota_outlook2007
  4. Uncheck “Leave a copy of messages on the server.”
Outlook Express for Windows
      1. Open Outlook Express.
      2. In the menu, choose Tools -> Accounts.
      3. Click the Mail tab.
      4. Select your email account.
      5. Click Properties. Click the Advanced tab.
        email_overquota_outlookexpress
      6. Uncheck “Leave a copy of messages on server.”
Thunderbird for Windows or Mac OS X
        1. Open Thunderbird. In the menu, choose Tools -> Account Settings.
        2. Select your email account. Click Server Settings.
          email_overquota_tbird_vista
          email_overquota_tbird_mac
        3. Uncheck “Leave messages on server.” Click OK.
Windows Mail for Vista
          1. Open Windows Mail. In the menu, choose Tools -> Accounts.
          2. Select your email account. Click Properties.
          3. Click the Advanced tab.
            email_overquota_windowsmail
          4. Uncheck “Leave a copy of messages on server.” Click OK.

 

If you know that you want to keep messages so you can view them from any computer using Cruzio Webmail, just be sure to follow the other suggestions under “Make Space in Your Mailbox” to make sure your mailbox doesn’t go over its quota.

It is possible to increase the size of your mailbox’s Inbox. For more information, please contact Cruzio.

If you have any questions, please do not hesitate to contact Cruzio Technical Support.

Spam Filtering Setup for Domains on Windows

No Comments

These instructions assume that you have Cruzio Website Hosting services. If you purchased your Web and Domain account before July 2006, you have Cruzio Classic hosting, which does not filter junk mail in this way.

Spam filtering is automatically enabled for every mailbox, and when a message is marked as spam by the software, the subject line will include the text ***SPAM***. Follow these simple rules to route these messages to a junk folder and keep them out of your inbox.


» Eudora
» Outlook for Microsoft Office
» Outlook Express
» Thunderbird

Eudora

1) Launch Eudora and open an incoming or outgoing message. If this isn’t done, the Make Filter option (in step 2) won”t show up.

2) From the “Special” menu, choose “Make Filter”.

3) Under “Match Conditions” select “Incoming”, “Manual” and “Subject”.

4) In the text field beside “Subject”, type: ***SPAM***

5) Under “Action”, choose “Transfer to Existing Mailbox” and select the adjacent button.

6) Choose “Junk” from the dropdown menu options and select “Create Filter”.

eudora

 

Outlook for Microsoft Office

1) Launch Outlook and select “Rules & Alerts” from the “Tools” menu
at the top of the window.

2) Select “New” and type “Start creating a rule from a template”.

3) Under “Step 1”, choose “Move messages with specific words in the subject to a folder”

4) Under “Step 2: Edit the rule description”, select the first underlined value and type: ***SPAM***

5) Select the second underlined
value and type: Junk E-mail

6) Note: Some versions of Outlook don”t have a “Junk E-Mail” folder. To create one, select “New Folder” from the menu bar at the
top of the screen and type in “Junk E-mail”, select “OK”.

7) Select “Next” and “Next” and in the following window, select “Turn on this rule”.

8) To complete the setup, select “Finish”, “Apply” and “Ok”.

outlook_win

Outlook Express

1) Launch Outlook Express and and mouse-over “Message Rules” in the “Tools” menu at the top of the window. Choose “Mail”.

2) In the “New Mail Rule” window, select “Where the Subject line contains specific words” in the the first section.

3) In the second section, select “Move it to the specified folder” and select “contains specific words” in the third section.

4) A new window will open called “Type specific words”. Type ***SPAM*** and select “Add”  and the “OK”.

5) Back in the “New Mail Rule” window select “specified” in section 3. A new window will open called “Move”. Highlight “local folders” and select “New Folder”.

6) Type “Spam” without the quotes and “OK”. You should now see the new folder listed in the “Move” window. Select “OK”.

7) Under section four, type the name of the rule you just created, for example: “My spam rule” and select “OK” and
again to close the Window.

outlookex_win

Thunderbird

 

1) Launch Thunderbird and choose “Message Filters” from the “Tools” menu at the top of the window.

2) In the window that opens up click on the “New” button and in the “Filter name” field type “Junk Mail”.

3) Under the “Apply filter when:” drop down menu, select “Checking Mail or Manually Run”. Then select “Match any of the following” and choose “Subject” and “contains” from the drop down menus.

4) Type ***SPAM*** into the blank field next to “Contains”.

5) Under “Perform these actions:” select “Move Message to” and choose “Junk” or “Spam” from the “Local Folders” drop down menu and select “OK”.

Spam Filtering Setup for Domains on a Mac

No Comments

These instructions assume that you have Cruzio Website Hosting services. If you purchased your Web and Domain account before July 2006, you have Cruzio Classic hosting, which does not filter junk mail in this way.

Spam filtering is automatically enabled for every mailbox, and when a message is marked as spam by the software, the subject line will include the text ***SPAM***. Follow these simple rules to route these messages to a junk folder and keep them out of your inbox.

» Entourage 2004
» Eudora
» Apple Mail
» Thunderbird

Entourage 2004

1) Launch Entourage and select “Rules” from the “Tools” menu at the top of the window.

2) Select “New” and type “Junk Mail” next to “Rule name”.

3) Under “If”, select “Subject” from the “All messages” drop down menu.

4) In the text field, type: ***SPAM***

5) Under “Then”, choose “Move message” and “Junk E-mail (On My Computer)” from the top two dropdown menus.

6) Note: Some versions of Entourage don”t display a “Junk E-Mail” folder. To create one, select “New Folder” and type in Junk, select OK and then ” Choose”.

7) Be sure “Enable” is checked and select “OK”.

entourage

Eudora

1) Launch Eudora and open an incoming or outgoing message. If this isn’t done, the Make Filter option (in step 2) won”t show up.

2) From the “Special” menu, choose “Make Filter”.

3) Under “Match” select “Incoming”, “Manual” and “Subject”.

4) In the text field beside “Subject”, type: ***SPAM***

5) Under “Action”, choose “Transfer to Existing Mailbox” and select the adjacent button.

6) Click on the “Transfer” menu, click on Junk

7) Click “Create Filter”.

eudora

Apple Mail

1) Launch the mail program and choose ” Preferences” from the “Mail” menu at the top of the window.

2) Select “Rules” then “Add Rule”.

3) In the “Description” field, type “Junk Mail Rule”.

4) Next to “If”, choose “any”, then “Subject” and “Contains” from the next two dropdown menus.

5) Type ***SPAM*** into the blank field next to “Contains”.

6) Under the “Perform the following actions:”, choose “Move Message” from the first dropdown menu, and “Junk” next from the second.

7) Select “OK”.

osx

Thunderbird

1) Launch Thunderbird and choose “Message Filters” from the “Tools” menu at the top of the window.

2) In the window that opens up click on the “New” button and in the “Filter name” field type “Junk Mail”.

3) Under “Apply filter when”, select both “Manually Run” and “Getting New Mail”. Select “Match any of the following” and chose “Subject” and “contains” from the drop down menus.

4) Type ***SPAM*** into the blank field next to “Contains”.

5) Under “Perform these actions:” select “Move Message to” and choose “Spam” or “Junk” from the right drop down menu and select “OK”.

Spam and Junk Mail Help

No Comments

All email service from Cruzio includes spam filters. To learn how to activate and use your filter, choose one of the links below.

Spam and Junk Mail Help

Cruzio Mail Spam Help

Cruzio Mail comes with email addresses at a Cruzio-owned domain—@cruzio.com, @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com, @rattlebrain.com, @scshop.com or @skyhighway.com.

Domain Email Spam Help

Domain Email comes with email addresses at your own domain—@yourdomain.com—as part of Cruzio’s Website Hosting services.

Classic Email Spam Help

Classic Email comes with email addresses at your own domain—@yourdomain.com—on hosting purchased from Cruzio before July of 2006.

General Spam Information

For questions about spam or junk mail in general, start here.

ShopSite Help Resources

No Comments

More small-to medium-sized businesses rely on ShopSite than any other Internet commerce software.

ShopSite’s Built-In Help

shopsite_menu

ShopSite comes with built-in context-sensitive help. When you are on any screen in the back office of your ShopSite, just click on the question mark icon in the right-hand corner of the menu to get help for that screen.

More ShopSite Resources

  • ShopSite Help Center
    Browse or search all the ShopSite help pages.
  • ShopSite User Forum
    Search the official ShopSite forum for information—or join for no charge, post a question and get quick answers from other ShopSite users and programmers.
  • Credit Card Processing in ShopSite
    If you want to process credit card payments automatically instead of manually, see this short, easy guide.

ShopSite Help From Cruzio

If you have any technical problems with ShopSite, please contact Cruzio Support. We’ll work to make sure your Cruzio ShopSite service works correctly.

Adding New Features to Your ShopSite

When you purchase ShopSite, Cruzio installs the current version. Over time, new versions of ShopSite, with new features, become available. You can contact Cruzio if you would like to purchase an upgrade for your ShopSite store.

If you’re interested, see ShopSite’s complete list of features.

Setting up Email on a Cruzio VPS-Hosted Domain

No Comments

Once you’ve added a domain to your Cruzio VPS, you may want to use that domain for email. This article describes how to create and connect to mailboxes for your domains.

To create a mailbox

  1. Log into your Virtualmin Control Panel at clientlogin.cruziohost.com:10000, replacing clientlogin with the login you chose when you signed up.
  2. Use the dropdown menu on the top left to select the domain you wish to create a mailbox for.
  3. Click “Edit Users”.
  4. Click “Add a user to this server”.
  5. Fill in the “Email address”, “Real name” and “Password” fields.
  6. You can configure advanced options in the other settings areas on this page. The defaults should be appropriate for most users.
  7. Click “Create”.

The user is now created.

To connect to a mailbox using POP or IMAP

Configure your POP or IMAP client, such as Mac OS X Mail or Microsoft Outlook, with these settings:

Incoming and outgoing Mailserver
The domain name you added (including the .com or other TLD).
Use SSL
Yes/Enabled
Username
Your username is listed in the “Edit Users” screen under the “IMAP / POP3 / FTP login” column.  If you haven’t changed the way usernames are created, it should take this form: login.domain

The first time you connect using this newly created account, you may be asked to accept a security certificate from the server.

To connect to a mailbox using Webmail

Virtualmin has a user-level control panel called “Usermin”.

You can reach the Usermin control panel directly by visiting domain:20000.

When logging in to the Usermin interface, your username is just the login name (not login.domain).

Set Your Home Page to Cruzio

No Comments

Every time you open your Web browser, you can be in touch with your email and the local news. Follow the instructions for your browser.

Safari for Mac OS X

  1. Open the Safari web browser (the compass icon in your Dock or Applications folder).
  2. In the address bar, type cruzio.com and then press the Return or Enter key.
  3. In the menu, choose Safari -> Preferences. Click the General icon (the icon of a switch).
  4. Make sure that “New windows open with” is set to “Home Page.”
  5. Click the button that says “Set to Current Page.” Close the Preferences window.
  6. To verify your new home page settings, close the Safari window. Make sure your computer is connected to the Internet.

    Open a new Safari window and verify that you’ve been automatically taken to http://www.cruzio.com.

    Congratulations! Cruzio is now your home page.

» back to the top

Firefox for Mac OS X

  1. Make sure your computer is connected to the Internet. Open Firefox (the fox icon in your Dock or Applications folder).
  2. In the address bar, type cruzio.com and then press the Return or Enter key on your keyboard.
  3. To the left of the web address, find the tiny Cruzio kitty icon. Drag it to the Home toolbar button. When asked “Do you want this document to be your new home page?” click Yes.
  4. To verify your new home page settings, close the Firefox window.

    Open a new Firefox window and verify that you’ve been automatically taken to http://www.cruzio.com.

    Congratulations! Cruzio is now your home page.

» back to the top

Internet Explorer for Mac OS 9

  1. Open Internet Explorer (the blue ‘e’ icon on your Desktop or in your Applications folder).
  2. In the menu, choose Edit -> Preferences.
  3. On the left, make sure that the Web Browser heading is expanded (the triangle should point down). Click Browser Display.

    On the right, in the Home Page section, type http://www.cruzio.com and then select the checkbox that says “Automatically go to this Home Page when opening a new window.” Click OK.

  4. To verify your new home page settings, close the web browser window. Make sure your computer is connected to the Internet.

    Open a new browser window and verify that you’ve been automatically taken to http://www.cruzio.com.

    Congratulations! Cruzio is now your home page.

» back to the top

Firefox for Windows Vista or XP

Firefox is a free web browser that is more secure than Internet Explorer. You may download it from firefox.com or purchase it on CD from Cruzio.

  1. Open Firefox (the fox icon on your desktop or in Start -> All Programs).
  2. In the menu, choose Tools -> Options. Click the Main icon (the icon of a switch).
  3. Make sure that “When Firefox starts” is set to “Show my home page.”In the Home Page box, type http://www.cruzio.com and then click OK.
  4. To verify your new home page settings, close the Firefox window. Make sure your computer is connected to the Internet.

    Open a new Firefox window and verify that you’ve been automatically taken to http://www.cruzio.com.

    Congratulations! Cruzio is now your home page.

» back to the top

Internet Explorer for Windows Vista or XP

  1. Open Internet Explorer (the blue ‘e’ icon on your desktop or in Start -> All Programs).
  2. Click Tools (in Internet Explorer 6, it’s in the menu; in Internet Explorer 7, it’s in the toolbar) and choose Internet Options. Click the General tab.
  3. In the Home page box, type http://www.cruzio.com and then click Apply. Click OK.
  4. To verify your new home page settings, close the Internet Explorer window. Make sure your computer is connected to the Internet.

    Open a new Internet Explorer window and verify that you’ve been automatically taken to http://www.cruzio.com.

    Congratulations! Cruzio is now your home page.

» back to the top

Server Side Includes (SSI) with ShopSite

No Comments

Server Side Includes (SSI) with ShopSite

What are Server Side Includes?

Server Side Includes, also know as SSI, is a server side scripting language that allows you to add dynamically generated content on your static HTML web pages.

» back to the top

What does SSI do?

Generally SSI is used to change elements of a static page into dynamic without using any other dynamic technology, such as CGI or PHP. For instance, if you want to have an up-to-date weather report, you could implement a Server Side Include in order to update the information periodically.

» back to the top

Why would you use SSI with ShopSite?

ShopSite pages are static by default. But with SSI, you can include a snippet of text or HTML in many places, while only having to update the snippet’s content in one file.

For example, if your level of ShopSite supports inventory tracking, you could use a ShopSite custom template tag that uses SSI to display the product quantity on hand.

» back to the top

How do you enable SSI for your ShopSite pages?

In order to include SSI to Shopsite, it is necessary to change the file extension on the page you want the SSI to be on. By default, Shopsite sets the file extension to .html on all pages except the ‘Shopping Cart’ (which is set to .shtml). Any page you want to use SSI on, you need to change the file extension from .html to .shtml.

» back to the top

How do you change file extensions from .html to .shtml?

  1. Log into ShopSite account.
  2. Click on ‘Pages’.
  3. Select a page that needs to be edited and click ‘Edit Page Content’.
  4. At the bottom of the page under ‘Advanced Info’, edit the file name from ‘yourfile.html’ to yourfile.shtml’. Note the letter ‘s’ inserted in front of ‘html’.
  5. Click ‘Save Changes’.

» back to the top

Sent Email Returned as Undeliverable (Relaying Denied)

No Comments

This document is for all Cruzio members who use Cruzio’s email services.

What happens when an email is returned because relaying was denied?

After you send an email message, you immediately receive a message in your inbox titled Undeliverable: ‘Your Subject Title’. The message looks something like this:

From: System Administrator
Sent: Friday, July 31, 2009 11:02 AM
To: Cruzio
Subject: Undeliverable: Email Subject

Your message did not reach some or all of the intended recipients.

Subject: Email Subject
Sent: 7/31/2009 11:02 AM

The following recipient(s) could not be reached:

Cruzio (helpdesk@cruzio.com) on 9/11/2008 11:02 AM
550 5.7.1 ... Relaying denied.

What are some possible solutions?

If the above solutions do not work, there may be a problem with your recipient’s email server settings. You may wish to contact the person you were trying to email, and ask them to check their email server settings with their email provider.

If none of these solutions work, contact Cruzio Tech Support for help.

Securing your VPS

No Comments

Here’s my quick list of best practices for securing your VPS. This list is the first of several I use in order to secure customers’ servers as well as my own, I hope you find it useful.

Turn on auto notification of security updates in Webmin or your package manager, and apply them as soon as possible. Attacks are coming out very quickly after vulnerabilities are found, so the sooner you plug the holes the better. Don’t forget to include updates for the applications you’re running in addition to the operating system itself. If you manually install any applications rather than using the package manager remember that you’ll need to manually check for updates on those applications.

Use strong passwords. Don’t use words found in the dictionary or words and dates people might be able to guess, like your spouse’s name or your birthday. Use letters, numbers, and symbols, and make it memorable so you won’t need to write it down.

Disable services and applications you don’t need. Hackers can’t attack a service that’s turned off. Why run a mail server or content management system if you only use your system for FTP?

Read your system and applications logs daily. Know what normal activity is for your system. You won’t know you’ve been broken into if you’re not looking.

Apply the CIS Benchmarks or DISA STIGs to your system. They’re detailed guidelines on how to secure your system. Be aware that they might recommend changing settings that could break your specific setup. Know your system and how the changes you make will affect it.

http://www.cisecurity.org/benchmarks.html
http://iase.disa.mil/stigs/stig/index.html

Make regular backups. If all else fails and your server is hacked you’ll need a safe copy of your data to start over. Test your backups to make sure you can restore from them, and encrypt them during transmission and storage. You don’t want someone sniffing your sensitive data as you make a backup across the Internet, or walking off with your unencrypted backup drive. If possible, store your backups in a fireproof and waterproof safe at a site other than where your server is located. This will help prevent your server and backups both being destroyed by theft, fire, or natural disaster.

Subscribe to your operating system and application vendors’ security or news lists. It will notify you of new security updates or temporary fixes to prevent a compromise until an official update is released.

Feel free to contact me for a more complete list of recommendations, or if you need help securing your VPS.

Bryan Zimmer
Zimmer and Associates LLC
www.zimmerandassociates.com