Category Archives:

DSL/Velocity Setup for Mac

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Introduction

If, after following the setup instructions, your modem does not sync up and it is after 8 pm on your due date, please contact Cruzio Tech Support. If there is a problem with the provisioning of your circuit, we need to work on it right away. We don’t want you to pay for service you’re not receiving.

Connecting the Equipment

If you have not yet purchased your DSL or Velocity equipment, please contact Cruzio and we can help you with that.

Connecting one computer

These instructions assume you have a Network Interface Card (NIC) already installed in your computer.

  1. Locate the phone jack closest to your computer workstation. That will likely be the jack you’ll use to connect to your modem.
  2. Place an inline filter in each phone jack in your home or office that uses the DSL or Velocity phone number, except for the jack you’ve selected in step one. You want a filter between the jack and any phone device (phones, faxes, alarms, etc.) you have plugged into those jacks.If you want to use the same jack for your modem and for a phone or fax, plug a 2-way jack splitter into the jack. Plug the modem into one side of the splitter. On the other side, plug in a filter and connect your phone or fax to the filter.
  3. Plug the phone cable (RJ11) into the designated jack and then into the telephone port on the back of your modem (it’s the only one that fits a phone cable perfectly).
  4. Plug the power supply for the modem into the power jack in the back of the modem (the power jack is likely the only round hole on the modem) and then into an available outlet or power strip.
  5. Plug the Ethernet cable from your computer’s Ethernet port to the modem’s Ethernet port (the Ethernet port looks like a big, wide version of the telephone port).
  6. With the computer shut down, power up the modem. There should be some blinking lights on the modem as it syncs up to your circuit. This process can take anywhere from 15 seconds to 2 minutes, so please be patient.Leave your modem switched on continuously for 10 days so that your DSL or Velocity speed can be optimized.

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Connecting multiple computers or connecting wirelessly

Follow the steps above; however, in step 5, plug the Ethernet cable from the modem to the uplink port of your router, instead of directly to your computer.

If you are using the wireless features of your router, follow Cruzio’s instructions to connect each computer to your wireless network.

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Testing the Connection

Start up your computer. Follow the testing instructions below for Safari or Firefox, whichever you prefer.

Testing with Safari
  1. Open the Safari web browser (the compass icon in your Dock or Applications folder).
  2. In the menu, choose Safari -> Preferences. Click the General icon (the icon of a switch).homepage_mac_safari
  3. Make sure that “New windows open with” is set to “Home Page.”In the Home page box, type http://www.cruzio.com and then close the Preferences window.
Testing with Firefox

Firefox is a free web browser. You may download it from firefox.com or purchase it on CD from Cruzio.

  1. Open Firefox (the fox icon on your desktop or in Start -> All Programs).
  2. In the menu, choose Tools -> Options. Click the Main icon (the icon of a switch).homepage_mac_firefox_typing
  3. Make sure that “When Firefox starts” is set to “Show my home page.”In the Home Page box, type http://www.cruzio.com and then close the Preferences window.
Viewing a Web Page
  1. Close your browser window.
  2. Open a new browser window and verify that you’ve been automatically taken to http://www.cruzio.com.
  3. If you are able to visit www.cruzio.com (or any other web page), you are using your Cruzio DSL or Velocity. If you cannot browse, follow the configuration instructions below* to get your computer ready to roll.

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*Configuring your Mac to Use a Wired Connection

Macintosh OS X 10.5 (Leopard)
  1. In the Apple menu, choose System Preferences. Click the Network icon.
  2. On the left, select Built-in Ethernet. In the Configure menu, choose Using DHCP.* Click Apply, and then close the Network window.

*If you have purchased a static IP address from Cruzio, choose Manually and enter the information from your Cruzio Login Information sheet.

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Macintosh OS X 10.0 – 10.4
  1. In the Apple menu, choose System Preferences -> Network.
  2. In the Show menu, choose Built-in Ethernet.
  3. Select the TCP/IP tab.
  4. In the Configure menu, choose Using DHCP.* (If you do not see Using DHCP, select the PPOE tab and uncheck “Connect using PPOE”. Then select the TCP/IP tab once more. You should now see Using DHCP as a choice.)
  5. Click the Apply Now button in the bottom right corner of the window.
  6. Close the Network window.

*If you have a static IP address, choose Manually and enter the information from your Cruzio Login Information sheet.

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Macintosh OS 9 or Earlier

Note: If you’re using Mac OS 9.0 (disregard this note if you have 9.1 or 9.2), you should download this Open Transport 2.6 upgrade (you don’t need to do this if you are running any OS version above 9.0 because you already have OT 2.6 or above). This patch allows you to use a server-assigned addressing protocol with DSL.

  1. In the Apple menu, choose Control Panels -> TCP/IP.
  2. In the “Connect via” menu, choose Ethernet.
  3. In the Configure menu, choose Using DHCP Server.*
  4. Close the TCP/IP control panel and save changes.

*If you have a static IP address, choose Manually and enter the information from your Cruzio Login Information.

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DSL/Velocity Help

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For help with your Cruzio Velocity or DSL, start with the articles below, or search the Support section.

If you need Cruzio to move your DSL to a new location, or change the speed, please contact Cruzio.

Using and Troubleshooting Your DSL or Velocity

Using Your Fusion Phone

Cruzio Velocity comes with Fusion Phone service.

Setting Up Your DSL or Velocity

Setting Up and Using a Wireless Network with DSL or Velocity

Domain Email Help

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This help page answers questions about Cruzio Domain Email.  For more specific help, see the articles below.

Cruzio Mail Help

Cruzio Mail comes with email addresses at a Cruzio-owned domain—@cruzio.com, @baymoon.com, @calcentral.com, @cruziolatino.com, @ebold.com, @elgatito.com, @icogitate.com, @rattlebrain.com, @scshop.com or @skyhighway.com.

Domain Email Help

Domain Email comes with email addresses at your own domain—@yourdomain.com—as part of Cruzio’s Website Hosting services.

Classic Email Help

Classic Email comes with email addresses at your own domain—@yourdomain.com—on hosting purchased from Cruzio before July of 2006.

General Email Help

For questions about email in general, start here.

General Domain Email Help

Email Help for the Domain Administrator

Desktop/Mobile Email Help

Spam Help

Mailing List Help

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General Domain Email Help

How do I log in to the control panel for my email address?

If you are not the domain administrator:

If the domain administrator has allowed access to your control panel, you will be able to log in to it. If not, the domain administrator will need to make any changes for you.

  1. Browse to cruzio.com and go to the Domain Tools.
  2. When prompted, enter your domain name (the part of your email address after the @ symbol). Then select “Control Panel” and click “Go”.
  3. Log in with your full email address and current password.
If you are the domain administrator:
  1. Browse to cruzio.com and go to the Domain Tools.
  2. When prompted, enter your domain name (the part of the email address after the @ symbol). Then select “Control Panel” and click “Go”.
  3. Log in with your admin username and password.
  4. Click the domain of the email address (if you do not see the domain name, you may need to click “Domains” first in the Main Menu section).
  5. In the Services area or the Mail area, click the Mail icon or the Mail Accounts icon.
  6. Click the email address whose settings you want to change.

 

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How do I change my email password?

  1. Log in to the control panel page for your email address (see the 2 methods above).
  2. In the Tools section, click the Preferences icon.
  3. Type your new password in the two fields and click OK.

 

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How do I forward my mail to a different address?

  1. Log in to the control panel page for your email address (see the 2 methods above).
  2. In the Tools section, click the Redirect icon.
  3. Enter the address to which you’d like your mail forwarded, and click OK.

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What is a mail alias and how do I set it up?

An alias is another name for an existing email address; e.g., all mail sent to the alias joe@mydomain.com is delivered to mailbox joseph@mydomain.com. Please note aliases can only be added by the domain administrator.  To add an alias:

  1. Log in to the control panel page for your email address (see the administrator method above).
  2. In the Tools section, click the Add New Mail Alias icon.
  3. Enter the alias name and click OK.

All email sent to this new alias will now be received by your email address.

 

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Does Cruzio Domain Email include a webmail program?

Yes; Cruzio Domain Webmail is also called Horde. To access it, browse to cruzio.com and go to the Domain Tools.   When prompted, enter your domain name (the part of the email address after the @ symbol). Then select “Webmail” and click “Go”.  A Horde login window will pop up.  Log in with your full email address and password.

 

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Email Help for the Domain Administrator

How do I set up and configure my email?

Log in to the control panel page for your email address (see the administrator method above). Click the domain you want to configure – if you do not see the domain name, you may need to click “Domains” first in the Main Menu section. In the Services area or the Mail area, click the Mail icon or the Mail Accounts icon.

To create and email address, click “Add New Mail Name” or “Create Mail Account”. Enter the mailbox name, and the password twice. Click OK.

To make changes to an email address, such as redirecting it or setting up an alias or an autoresponder, click the email address in the Name list. In the Tools section, click the tool you want to use.

 

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Can my email and control panel (admin) login be the same?

Control panel logins have to be different from all existing Cruzio email logins.

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Desktop/Mobile Email Help

Which desktop or mobile email programs can I use?

The email program that came with your computer or mobile phone will almost certainly work. You can use any email program you wish with Cruzio Domain Email—Windows Mail, Outlook Express, Thunderbird, Mac OS X Mail, Entourage, and so on. (Note that some proprietary email programs, such as AOL Email, only work with a specific email provider.)

 

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How do I set up my email program to get my Cruzio Domain Email?

Cruzio does not provide step-by-step instructions for all email programs. However, Cruzio does provide your Account Info, which includes your email login, password, and mail server settings, at the time of signup. The general Cruzio Email Settings are also available. You may be able to use these references to set up your email program, even without step-by-step instructions.

 

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Spam Help

How do I set up spam and virus filtering?

To set up virus filtering, log in to your Domain Control Panel. In the “Custom” or “Custom Buttons” section, click Manage Virus Filtering. Virus filtering can be set up for all mailboxes under a domain or can be applied to individual mailboxes.

To set up spam filtering:

  1. Log in to your Domain Control Panel.
  2. In the sidebar, under “Custom” or “Custom Buttons”, click Manage Spam Filtering.
  3. If you are setting up filtering for the whole domain, click the wrench to the right of the domain name. If you are setting up the filter for an individual address, click the domain name and then click the wrench to the right of the email name.
  4. Now you can adjust the filter settings. To see what each setting is for, click the Help link in the sidebar.

Once you have spam filtering activated, you may want to set up your desktop email program to move all spam messages to a junk folder, to keep them out of your Inbox. Here are instructions for Spam Filtering Setup for Windows and Spam Filtering Setup for Mac.

 

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How do I add email addresses to my spam filter’s whitelist?

  1. Log in to the control panel for your email address (see the 2 methods above).
  2. In the sidebar, click “Manage Spam Filtering.”
  3. If you are logged in as the administrator, click your domain name. Otherwise, move on to the next step.
  4. To the right of your email name (email address), click the tiny wrench icon.
  5. In the section “White List settings for mailbox,” in the “Email address” field, type the email address you don’t want marked as spam.
  6. Click the Add button. The address will show up in the “Always accept mail from these addresses” box.

 

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Why are the Antivirus and Spam buttons grayed-out?

These buttons are grayed out because they are superseded by Antivirus and Spam controls conveniently featured in the sidebar.

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Mailing List Help

How do I change the Mailman admin password?

Contact Cruzio support and we’ll change the password for you.

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How do I set up an “announcements only” mailing list in MailMan?

An “announcements only” mailing list is one in which only the list owner or other specified person may post or reply to announcements. Here’s how to do it:

  1. Select the domain you want to configure. If you see a ‘Mailing List’ icon, click it. Otherwise, click the ‘Mail’ icon under Services, then choose the ‘Mailing List’ tab.
  2. Click ‘Add New Mailing List’ and indicate your preferences. Select ‘OK’ when finished.
  3. Go up one level to the Mailing lists level. Before you add email addresses to the list, select the blue button to the far right, beside the mailing list name. Please note: if you have changed the interface skin preferences, the button may be a different color.
  4. A new window will open. This is the mailing list administration control panel. You will be prompted to enter your List Administrator Password. Select ‘Privacy options…’, then ‘Sender filters’. At the part titled ‘By default, should new list member postings be moderated?’, Select ‘Yes’.
  5. On the same page, at the part titled ‘Action to take when a moderated member posts to the list’, select ‘Reject’. At the part titled ‘Text to include in any rejection notice to be sent to moderated members who post to this list’, enter a short note stating that it is an announcement-only list and include instructions as to how the person can unsubscribe from the list. Scroll to the bottom and click ‘Submit Your Changes.’
  6. Now specify which email address(es) may send announcements to the list. To enable a mailing list member to send announcements, from the same mailing list administration window, choose ‘Membership Management…’. The ‘Membership List’ page will be displayed. Deselect the ‘mod’ checkbox next to the addresses you wish to enable. Select ‘Submit Your Changes.’
  7. If an email address which is not a member of the mailing list is to be allowed to send announcements, from the same mailing list administration window, choose ‘Privacy options…’, then select ‘Senders filters’. About midway down the page, at the part titled ‘List of non-member addresses whose posts should be automatically accepted’, enter the email address(es) of those non-members you want to allow to post to the list.

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How do I manage the advanced settings of my mailing list?

The link to the mailing list administration control panel is included in the initial setup email and at the bottom of the mailing list info page. There is also a button on the mailing list tab of mail services in the domain control panel that takes you there. It’s the small blue square with the gear at the far right of the listing for each mailing list. Please note: If you have changed your Interface skin preferences, the button may be a different color.

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Detecting a Network Card (NIC)

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» Getting Started
» Windows XP
» Windows 2000
» Windows 95/98/ME
» Mac OS X
» Mac OS 8.5 – 9.2

Getting Started

An Ethernet DSL modem or a router require that you have a network interface card (also called a NIC, or Ethernet card) installed in your computer. Use the instructions below to find out whether you already have a NIC or to check the integrity of a previously installed card.

Most computers already have a NIC installed.

Windows XP

To find out if you already have a NIC installed:

  1. Click the Start button.
  2. Select Control Panel.
  3. If your Control Panel is displayed in “Classic View” you will see a System icon. Double-click it.
  4. Select the Hardware Tab.
  5. Click the Device Manager button.
  6. On the list of devices shown, look for Network Adapters.
  7. If it is present, to the left of it, select the ‘+’ to expand the list.
  8. On this expanded list, look for a device with the words “Ethernet Controller” or “Ethernet Adapter” in the name. The important word to look for is “Ethernet”.
  9. If you see this string of words, or some variation, that means there is a network card in your computer AND software drivers for it have been installed.
  10. To make sure the Network card is working correctly, please make sure there is not an exclamation point to the left, next to the Ethernet Controller.
  11. If you go to the properties by double-clicking on the Ethernet Controller Device, it should say “this device is working properly”.
  12. If step 12 is true, you do not need to install a NIC.

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Windows 2000

To find out if you already have a NIC installed:

  1. Click the Start button.
  2. Select Settings and then Control Panel.
  3. In the Control Panel, Double-click System.
  4. Select the Hardware Tab.
  5. Click the Device Manager button.
  6. On the list of devices shown, look for Network Adapters.
  7. If it is present, to the left of it, select the ‘+’ to expand the list.
  8. On this expanded list, look for a device with the words “Ethernet Controller” or “Ethernet Adapter” in the name. The important word to look for is “Ethernet”.
  9. If you see this string of words, or some variation, that means there is a network card in your computer AND software drivers for it have been installed.
  10. To make sure the NIC is working correctly, please make sure there is not an exclamation point to the left, next to the Ethernet Controller.
  11. If you go to the properties of the Ethernet Controller Device, it should say “this device is working properly”.
  12. If step 11 is true, you do not need to install a NIC.

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Windows 95/98/ME

To find out if you already have a NIC installed:

  1. Click the Start button.
  2. Choose Settings and then Control Panel.
  3. In the Control Panel, Double-click System.
  4. Select the Device Manager Tab.
  5. On the list of devices shown, look for Network Adapters.
  6. If it is present, to the left of it, select the ‘+’ to expand the list.
  7. On this expanded list, look for a device with the words “Ethernet Controller” or “Ethernet Adapter” in the name. The important word to look for is “Ethernet”.
  8. If you see this string of words, or some variation, that means there is a network card in your computer AND software drivers for it have been installed to make the hardware work.
  9. To make sure the Network card is working correctly, please make sure there is not an exclamation point to the left, next to the Ethernet Controller.
  10. If you go to the properties of the Ethernet Controller Device, it should say “this device is working properly”.
  11. If step 10 is true, you do not need to install the NIC.

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Mac OS X

To find out if you already have a NIC installed:

  1. In the Apple Menu, choose System Preferences.
  2. Click the Network icon.
  3. Under the TCP/IP tab, set the Show field to Active Network Ports.
  4. Make sure Built-In Ethernet is active.
  5. Set the Show field to Built-In Ethernet.
  6. If you see an Ethernet Address of the format xx:xx:xx:xx:xx:xx on the Built-In Ethernet Screen, then your Mac already has an Ethernet Network Card installed (the x’s are any character between 0-9 or a-f).

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Mac OS 8.5 – 9.2

To find out if you already have a NIC installed:

  1. In the Apple Menu, choose Control Panels -> TCP/IP.
  2. Under the ‘connect via’ field, select ‘Ethernet’
  3. Under the ‘File’ pull-down menu, select ‘Get Info’
  4. Under the TCP/IP info screen, look for a hardware address of the format xx:xx:xx:xx:xx:xx (the x’s are any character between 0-9 or a-f).
  5. If Step 6 has a hardware address, then your Macintosh already has an NIC installed.

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Cruzioworks: Adding a Network Printer

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This help page is for Cruzioworks customers. It explains how to configure their computers to use the Cruzio in-house network printer from their coworking space.

How to Add a Network Printer for Windows Users

  1. Connect to CruzioWorks network as you normally would on your computer.
  2. Open your browser and type in http://tinyurl.com/canon-MF6180
  3. Scroll down to “Drivers and Downloads” and confirm that the correct operating system was auto-selected by the drop down menu.
  4. Click on the “Select” button to the right of [Windows XXbit] imageCLASS MF6180dw/MF6160dw MFDrivers (UFR II / PCL / PS3 / FAX / ScanGear). In the newly expanded window, check the box agreeing to the terms and conditions, and then click “Download”.
  5. Navigate to your download location, and double-click on the driver to install it.
  6. The installation wizard will now begin. Click “Yes” to agree to the terms agreement.
  7. Select “network connection” and on the firewall prompt select “no”.
  8. On the device list, select “MF6100 Series” and click “next”. If there is no item listed, check your internet connection and then click “update device list”. If there is still no item listed, click “Search by IP Address” and enter 63.249.67.106.
  9. Check Printer box ONLY, then click next. Select “PCL6 Printer Driver” ONLY, then click next.
  10. OPTIONAL: type “CruzioWorks Printer” in the Printer Name box.
  11. Click “Next”. Then click “Start”. Select default printer, click “next”, uncheck the print test page box, click “next” once more, and then click “exit”

    Entering and Saving Your Department ID

    1. Go to Start menu. Open Control Panel. Click “Devices and Printers”

    ***FOR WINDOWS 10 USERS: Go to Start menu, click “Settings”. Then click “Devices”. A new window will pop up. Scroll down to the bottom of the page and click “Devices and Printers”***

    2. Double-click on Canon MF6100 Series PCL6.
    3. Click “Display printer/FAX properties”. Another window will pop up.
    4. Click on the Device Settings tab.
    5. Make sure Department ID Management(J) is checked. Then click “Settings”. Another window will pop up.
    6. In the Department ID box, enter your ID number. If you don’t know it, it is your account number on your billing statement.
    7. Click “OK”, click “Apply”, and then “OK” once more.

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How to Add a Network Printer for Mac Users

Connect to the CruzioWorks network as you normally would on your computer.

    1. Open your browser and type in: http://tinyurl.com/canon-MF6180
    2. Scroll down to “Drivers and Downloads”, and slightly above that confirm that the correct Operating System was auto-selected by the drop down menu.
    3. Click on the “Select” button to the right of MF Printer Driver & Utilities. In the newly expanded window, check the box agreeing to the terms and conditions, and then click “Download”.
    4. Navigate to your download location, double-click on the driver to install it, and then follow the installation steps until completion—success! These drivers will come in handy in a few steps.
    5. Click on the Apple Icon in the upper left of your screen. Select “System Preferences” and then “Printers and Scanners”.
    6. Click on the + icon on the left side of the window to add the new printer.
    7. Select IP and enter 63.249.67.106 in the address box. Within the same window select “Line Printer Daemon” from the pulldown menu below.
    8. Use “Select”, then “Select Printer Software”, and look for “Canon MF6100 Series” in your list of installed drivers, click “Okay” and then click “Add”.
    9. When this is complete you should see a printer with the correct IP address in your printer list. Select the printer, click on “Options and Supplies”, select “Options”, and make sure you select “500 Sheet Drawer” from the drop down menu, and check the boxes that say “Department ID Management” and “Secured Print”.

  2. Entering and Saving Your Department ID

    1. Open a web browser.
    2. Click on “File” in the upper left of your screen, then select “Print…”
    3. If your web browser has a unique Print screen (for example Chrome has this) make sure to also click on “Print using system dialog”.
    4. Click on “Show Details”, and on the drop down menu labeled “Layout”, click on that and instead choose “Authenticate and Print”
    5. Enter your Department ID in the Department ID space, leave PIN Number blank. Your ID is the same as your Account Number on Billing Statements, but you can also check with the front desk staff if you don’t know your ID.
    6. In the Presets drop down menu at the top of this window, select “Save Current Settings as Preset”, change the Preset Name to Cruzioworks, and specify “Only This Printer”.
    7. Click “Okay”, then click “Print” to fully commit changes to the Preset. You should only have to complete this process once and if done correctly your computer shouldn’t prompt you for your ID again, provided Cruzioworks is the active preset when printing documents.

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Cruzio VPS FAQ

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What is VPS?

VPS stands for Virtual Private Server. It’s a method of dividing up a server so that each virtual server can run its own full-fledged operating system, and each virtual server can be independently rebooted.

What can VPS be used for?

Just about anything you could do with your own server, you can do with Cruzio VPS, but without the expense and the hassle of maintaining hardware.

Running your own web server, hosting multiple domains, serious web development and testing. And that’s just the tip of the iceberg.

Is VPS for me?

You’ll have a lot more control, but with great power comes great responsibility! With full root access you can definitely mess up your stuff. Then again, you have to start somewhere, and you can always reboot. At $30, our intro-level package is great for anyone wanting to get their geek on.

Where are your servers located?

Our VPS servers reside in our state-of-the-art data center in Santa Cruz, featuring redundant power and Internet connectivity.

If I go over my bandwidth cap, is all traffic blocked?

No, we won’t block any traffic. All our limits are soft. If you go over the cap, we’ll contact you with your options. If you’re expecting a spike in traffic, call us ahead of time and we’ll figure something out. Pricing for additional bandwidth starts at $10.95/month for 500 GB.

What are the hardware specs for the physical server?

Pretty awesome:
Dual Quad-Core 2.5 Ghz CPUs
SAS RAID 10 disk array
24 GB RAM

What distributions do you offer?

Currently we offer the choice of Debian Lenny or CentOS 5.

Can I purchase additional IP addresses?

Yes. $5 per month per IP.

Do you offer backups?

We maintain snapshot backups of all slices taken nightly. These backups are intended to protect customer data against a catastrophic multiple point hardware failure that circumvents the existing redundancy measures in place. These backups may not fully protect certain volatile data groups, notably MySQL or postgreSQL databases. In general, any data that is cached before being written to a file may not be fully protected.

Cruzio strongly recommends that VPS customers take advantage of the backup features in the Virtualmin control panel, which will enable you to create backups on your own schedule and keep them for as long as you wish. See our documentation on backing up your Cruzio VPS.

If you need data restored from Cruzio’s backups, there will be a minimum single charge of $100 for up to 1 hour of our engineer’s time and $49 for each half-hour thereafter.

Do you have redundant Internet connections?

Yes.

Can the VPS be failed over to another physical server or location in case of problems?

This feature will be available soon.

Can I upgrade sometime down the road?

Absolutely. No need to reinstall everything either.

How many domains can I host?

That’s a very “shared hosting” question. No limit. It’s all yours, do whatever you like!

Cruzio Security Policies

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Cruzio Security

Cruzio takes every precaution possible to keep your account and your information safe and secure. We also encourage you to learn how to surf the Internet safely.

Use the Internet Safely!

Learn what you can do to keep your personal information and your computer safe.

» follow Cruzio’s Security Tips

Cruzio doesn’t give your information away

We don’t sell, exchange, or share your information with other companies, except the minimum required to partner with other companies to bring you services (see our Privacy Statement for details).

Cruzio has strict rules about giving out even small pieces of information or making any changes to an account. We must see proof of identity or proof of account responsibility before we do so.

Cruzio helps you keep out the bugs

Cruzio’s firewall blocks emails carrying known viruses. In addition, every Cruzio email address comes with a junk mail filter, should you choose to activate it. Read more in our Spam and Junk Mail article.

Cruzio provides security features for your website

Cruzio supplies secure Web space for all Web hosting accounts. Keep your customers secure and confident by letting them know your website uses secure transmission.

You can also protect any directory on your website with a password. Only people you tell the password to can view that part of your website.

Cruzio’s network is protected and monitored around the clock

Cruzio’s servers are kept in two state-of-the-art network operations centers, safe from fire, flood, power outages, thieves, and of course, hackers. Our engineers are on-call 24 hours a day, vigilantly monitoring our network.

Cruzio Newsletter Help

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What is the Cruzio Newsletter?

The Cruzio Newsletter is sent out to all Cruzio members periodically. It contains news and information about our three favorite things: Cruzio Members, Santa Cruz County and the Internet and technology.

How do I subscribe?

Visit the Newsletter subscription page to subscribe.

How do I unsubscribe?

We strongly recommend you don’t! The newsletter is our primary method of communicating important information about new products we’re developing and new promotions that could save you money. It’s also a great way to stay informed about the general state of the Internet. We think about this stuff all day and we love to talk about it!

If you really want to unsubscribe, we make it easy. Just find the unsubscribe link at the bottom of the newsletter and you won’t hear from us again.

I’m getting the newsletter over and over! Make it stop!

If you’re receiving more than one copy of the Cruzio newsletter, more than one of your email addresses is subscribed. Just unsubscribe all of your email addresses except one. (The unsubscribe link at the bottom of the newsletter displays which of your email addresses it’s being sent to.) Remember to leave your favorite email address subscribed!

Cruzio Mail Help

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What is Webmail?

It’s a Web-based email program. That means you can use it to check your email from any computer without having to configure an email program like Outlook. Webmail was designed to handle very large mailboxes efficiently and it allows users to create folders in which to store saved messages.

How do I use Webmail?

To use Webmail, all you need is a computer with a connection to the Internet and a browser like Chrome, Firefox, Internet Explorer or Safari. To log on to Webmail, log in to Cruzio.

Looking for Cruzio Webmail Help?

Looking for something in particular? Feel free to sign into Webmail,  and click the “help” button in the upper left-hand side

Looking for Hosted Email Help?

Domain Email Help – Domain Email comes with email addresses at your own domain—@yourdomain.com—as part of Cruzio’s Website Hosting services.

Don’t use Webmail?

If you usually check mail on other devices and in other email programs like Outlook, Thunderbird, or Apple Mail, we recommend using Cruzio Webmail right now if you’re in a hurry. When you have a little more time, check out our step-by-step instructions for other email programs.

Cruzio Connection Settings

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Below are the general connection settings for use with Cruzio accounts. For more specific setup instructions, please see our other setup instructions.

The best source for settings information is on your original Cruzio Login Information. Contact Cruzio if you lost your information or forgot your login or password.

 

Fiber Settings
IP Address: Available on your “login info” sheet
Subnet Mask: 255.255.248.0
Gateway/Router: 63.249.72.1
DNS 1: 63.249.92.48
DNS 2: 216.173.128.13

 

Dialup Settings
Dialup user name Always ends in @cruzio.com
Dialup number (x2, V.90, 33.6) 459-9408
Nationwide dialup numbers Use the Find a Dialup Number tool
View specific dialup setup instructions for your computer…

 

 

Domain Name Server (DNS) Settings
Use “Server Assigned” DNS if you don’t have a static IP.
DSL Primary DNS 74.220.64.45
DSL Secondary DNS 74.220.64.55
Gateway for Static DSL Users Refer to your Cruzio Login Information
Dialup Primary DNS 63.249.93.131
Dialup Secondary DNS 63.249.95.6
Gateway for Dialup Users 63.249.93.129

 

Email Settings
The following settings are for @cruzio.com email accounts and for secondary mailbox domain accounts. These settings will work for computers, phones, and other handheld devices.
Incoming Mail Server (POP3 or IMAP)
Example: test@cruzio.com
Example: test@ebold.com		 mail.domain.com
mail.cruzio.com
mail.ebold.com
Outgoing Mail Server (SMTP)
Example: test@cruzio.com
Example: test@ebold.com		 mail.domain.com
mail.cruzio.com
mail.ebold.com
Incoming Port Number 110 if using POP
143 if using IMAP
Outgoing Port Number 587
The outgoing (SMTP) port number defaults to port 25 for most email programs. If you have problems sending email, port 587 should work instead; Incoming and outgoing Password confirmation is required.
View specific email setup instructions for your computer…
Try Cruzio’s Email Setup Assistant…

 

Email Settings for Domain Name Customers
Incoming Mail Server (POP3 or IMAP)
Example: test@domain.com
Example: test@website.com		 mail.domain.com
mail.domain.com
mail.test.com
Outgoing Mail Server (SMTP)
Example: test@domain.com
Example: test@website.com		 mail.domain.com
mail.domain.com
mail.test.com
View specific email setup instructions for your computer…