…As of Monday, 9/24/18 at 12:45am, some legacy DSL customers may be affected by emergency maintenance that is being performed by our upstream DSL provider. This emergency maintenance is expected to last several hours. This maintenance will not affect other services, including Velocity or Wireless Pro. We appreciate your patience….
…rs at 877 Cedar – Cruzioworks coworking and office customers at 877 Cedar Customers that will not be affected: – Enterprise and Business Broadband wireless customers in the San Jose / South Bay areas – All Velocity customers – All DSL customers – All dial-up customers Thank you for your patience, we are working to have your internet connection back up to normal speeds as soon as possible….
…At 7:14pm this evening, we experienced an outage at one of our network nodes. Cruzio technicians responded immediately, and were able to quickly resolve the issue, restoring connectivity by 7:26pm. This affected some Wireless Pro and Certified Building customers in the areas between Downtown Santa Cruz and 41st Ave. Velocity, email, hosting, and all other customers were not affected by this outage. Thank you for your patience….
…ill still have internet connectivity, but may experience slower than expected speeds. This will affect customers with Colocation, Enterprise, Wireless Pro, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected. We’ve escalated the issue to our fiber provider, and we will post updates and developments here as we get them. Thank you for your patience….
…we can. This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected….
…Our DSL upstream provider is currently experiencing a network outage. We are working together to determine the extent of the outage as well as resolve the issue. This is effecting all legacy DSL customers. It may also be effecting some Velocity customers, but we have not yet been able to determine if this is the case. We will be posting more information as we get it….
…ctively working on a solution. This only affects internet service for business broadband customers in and around the downtown area, and does not affect DSL or Velocity customers. We apologize for the inconvenience, and are actively working on repairs….
…we can. This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected….
…g customers in Watsonville, Scotts Valley, East San Jose, and Oakland Road area. This outage only affect Cruzio customers on the Business Broadband and Enterprise networks in these areas; customers with Velocity or DSL connections are not affected. Engineers are investigating the cause of the outage. This status will be added to as we receive updates. Thank you for your patience….
…the Santa Cruz, Scotts Valley, and Watsonville areas. This will affect customers with Colocation, Enterprise, Business Broadband, Dedicated Business Broadband and Cruzioworks services. Velocity, DSL, and dial-up customers are not affected. We will post updates and developments here as we get them. We thank you for your patience….
