A variety of local, state and federal items are included on your Cruzio bill for Fusion Phone service. Read on for explanations of each surcharge, or view the current surcharge rates at the CPUC. California Lifeline Telephone Service Surcharge California Deaf and Disabled Telecom Program Surcharge California High Cost Fund-A Surcharge California High Cost Fund-B Surcharge California Teleconnect Fund Surcharge California Advanced Services Fund Sur…
Cruzio and Dry/Naked DSL Cruzio’s DSL service requires an existing AT&T phone line to run over. The DSL service itself does not require that there be an active phone service on the phone line. Doing without that service is known as dry or naked DSL. Not everyone requires landline phone service anymore, so our customers have been asking how to get Cruzio DSL without having to maintain the phone service. We would love to offer Dry/Naked DSL as one…
…There is currently an interruption in service for a portion of Cruzio’s Legacy DSL customers. Network engineers are actively working to resolve this outage. This outage does not affect any of Cruzio’s Velocity or Business Broadband customers. We apologize for the inconvenience and thank you for your patience as we resolve this issue….
…xpect approximately 5 to 10 minutes of downtime. This network interruption will only affect Business Broadband and Enterprise customers. Velocity and DSL customers will not be affected….
…Cruzio engineers have isolated the issue to a cut fiber line, and repair teams have been dispatched. We do not have an estimated time of resolution. Velocity and DSL customers should not be affected. We appreciate your patience….
…Network technicians are aware of a Business Broadband network outage that is affecting some customers in Scotts Valley on our wireless network. We are currently looking into the cause of the issue. Velocity Customers are not affected….
…Repair teams are currently working to fix the damaged fiber lines and are hoping to have the work completed around or just after midnight. We will be posting more updates as we get more information. Velocity and DSL customers should not be effected by this….
…coworking and office customers Customers that will not be affected: – All Velocity customers – All DSL customers – Enterprise wireless customers in the Westside Santa Cruz, Scotts Valley, Aptos, and Watsonville areas – Business broadband wireless and in-building wired customers in the Westside Santa Cruz, Scotts Valley, and Watsonville areas – All dial-up customers Thank you for your patience, we are working to have your internet connection back…
…possible. Customers that are affected: – Enterprise & Business Broadband customers in the San Jose, Watsonville, and some Scotts Valley (El Pueblo Rd. & Weston Rd.) areas. Customers that will not be affected: – All Velocity, DSL, and dial-up customers in San Jose, Watsonville, and some Scotts Valley areas. Thank you for your patience, as we are working with our upstream provider to have this fixed as soon as possible….
