Cruzio’s hiring once again, so if you’re looking for a new career at an excellent local company, we’re looking for you too! (We’re still looking for Field Ops Apprentices too, by the way!)
Right now, we’re looking for customer service specialists to join our award-winning team. That means we need smart, energized people with a variety of technical and non-technical skill sets to:
• Support our members in getting the most out of Cruzio’s cutting-edge technologies • Grow Gigabit broadband throughout Santa Cruz County • Geek out on Cruzio’s network infrastructure, build outs and technical applications • Imagine and develop new products and services to help our customers get the most out of their excellent internet connections.
Sound good? Great! If all of this looks like the perfect job to you, we’d love to hear from you! Especially if you’ve got:
• A strong sense of customer service • A passion for technology and communication • The ability to work independently and thrive within a team • Exceptional communication skills and strong interpersonal skills • A positive, solution-oriented attitude
Prior experience in technology, customer service or sales & marketing is a plus, but absolutely not required. If you’re excited about technology, communications and the Internet, looking for new challenges or ready to kick-start a new career, or have a penchant for office NERF-standoffs, this could be the opportunity you’ve been looking for.
Here’s a few more bullet points about the job:
Excellent advancement opportunities for the right people
Base annual salary starts at $13/hr
Vacation time, medical and dental benefits after 90 days.
No phone calls please. Cover letter required.
Please email your resume/work experience to firstname.lastname@example.org if you’re interested. We can’t wait to hear from you!
Do you have a passion for lightning-fast internet? Do you like the idea of watching your favorite YouTube videos in crystal clear HD? Or, how does getting that massive file to your coworkers in a matter of seconds instead of hours sound? If this has you saying: “Golly gee, how can I be a part of making this a reality for everyone in Santa Cruz?” Then we want your help!
We’re looking for enthusiastic internet lovers like yourself to become part of our Fiber Champions Team. Santa Cruz Fiber is going to be building out our gigabit-fast fiber network block by block, and we need your help to spread the word.
Our next meeting of the Fiber Champions is happening this Tuesday (tomorrow) starting at 6pm at Cruzio’s building downtown (newcomers welcome!). We’ll have an overview of the project, followed by a discussion about how we can spread the word about this amazing service to as many people as possible. And, of course, there will be pizza and beer to sweeten the deal.
If you want to become a fiber champion, or even if you are just a little fiber-curious, please come join us! You can RSVP through our Facebook page so we know how much pizza and beer to bring. We look forward to seeing you tomorrow!
Here at Santa Cruz Fiber, we spend a lot of time talking to businesses about the importance of high-speed internet, and the return on investment (ROI) opportunities that they can expect should they switch to gigabit fiber. After all, for businesses it’s all about the bottom line right? Well if you want to save money and improve the quality of your products and services, here are the top 10 reasons to switch to a dedicated fiber connection. (Hint: Did we mention it’s faster, better and cheaper than anything else out there?)
1. It’s Wayyyyy Faster
How much faster? Try 10 – 100 times faster, at least. And no, you didn’t misplace the decimal point, It Is That Fast. Typically your standard cable connection is going to get you anywhere between 20 to 100 mbps (and that’s being really generous), while DSL gets you 10-25 mbps. Santa Cruz Fiber offers gigabit speeds (that’s 1000 Megabits) and is infinitely scalable from there…. How fast is that? Think of being able to download or upload an entire HD movie in one second. Woah. It’s also cheaper, but we will talk more about that later.
2. Internet is Essential to the Modern Workplace
It’s pretty much a given now that most white collar jobs (and even many blue collar jobs) have to make use of the internet to be effective. So why wouldn’t you want to maximize their productivity? Just kidding, of course you do.
According to a recent Pew Research Survey, roughly 94 percent of all working adults used the internet regularly as an essential part of their work. Furthermore, greater access to the internet has been found to be directly correlated to higher rates of productivity and the number of hours worked. Bottom line: Your Employees Need It, Therefore You Need It. We All Need It. Even these generic businesspeople in the stock photo above need it!
3. It’s More Secure
One of the lesser known benefits of fiber internet, while still being extremely important, is that Fiber is much more secure than either a Cable or DSL connection. Whereas cable lines have been shown to be capable of hijacking with ease by that one guy down the street with miraculously free television, Fiber can only be circumvented by physically cutting into the line itself. It also gives you the bandwidth for your other security needs, too: cameras and alerts that can stream to your home computer, so you know right away when an alarm is serious.
4. Fiber is More Reliable
Remember that time too many people in your neighborhood tried to watch Netflix at the same time? Or maybe even that one time your internet stopped working for, like, no reason? That just won’t happen with Fiber. Even if every person in your household tried to stream an HD movie on all of their devices simultaneously, you wouldn’t see a drop in performance. Many traditional telecommunications methods are literally dependent on which way the wind is blowing, as the most common type of interference is electromagnetic.
5. Flexibility, On All Fronts
One of the most important attributes of a modern company is its ability to adapt to new challenges and changing circumstances. Fiber provides that flexibility in ways you probably never thought possible. Is traffic to and from work killing company morale? Try telecommuting. Think your sales team needs to live near the manufacturing plant to review product specs? Think again. With fiber you can manage your entire company on the go, avoiding unnecessary office trips while staying on task in the comfort of your own home.
6. New Technology Assumes You Have The Internet to Handle It
This isn’t your grandfather’s workplace anymore. Now, your average worker spends a typical day navigating between word processing, spreadsheets, .pdfs, and video chat, all without closing their internet browser. Add onto this all of the cloud applications and digital storage you are probably using, and the extent of your reliance on light speed ones and zeros should be pretty apparent. And software is getting more dependent on fast internet every day — imagine how it’ll be a few years from now!
7. Symmetric Bandwidth!
First off what is it? It’s being able to download and upload things at the same speed. Why is this important? Well with Cable and DSL connections you can only upload things at a tenth of the speed of your downloads. So what happens if you need to send in an important presentation in advance of a meeting? Or maybe you need to send a large data file to a customer? Cue that Jeopardy music… If you had fiber, you could have uploaded that file 10 times over by the time you finished reading this sentence.
8. It’s Cheaper
While we mentioned this a bit earlier in the article, it’s worth mentioning again how much cheaper Fiber is per unit of bandwidth than Cable or DSL. While a dedicated Gigabit per second of Fiber and your standard business cable option are going to be around the same price (~$100/month), the fiber is at minimum 10 times faster, and comes with infinite scalability (no further installation required). You buy it once, and forget about it. There is no penalty for cancellation. You don’t have to buy a new cable box every year. And we won’t reroute you to Bangladesh to save money on customer service. More time = less money spent.
9. Happier Employees
While this may not seem like the most direct benefit of a fiber connection, it certainly matters to your bottom line. Employees with greater internet access are more productive, and are statistically more likely to be in a better mood in the office. It’s not just about avoiding the dreaded “buffering” message when looking at cat videos. It’s about a seamless work environment where employees can maintain their focus and feel empowered in their jobs. The real bottom line: happy employees means more productivity, which means it’s really you who is the happy one.
10. Happy Customers
This one should be pretty self-explanatory, but just in case you forgot who makes the world go ‘round: it’s your customers. And boy are they something more than sophisticated, and certainly an impatient bunch.
Customers expect “it” (whatever it is you sell or provide), to work perfectly. All the time, every time. The second your website doesn’t respond to a mouse click, or you have to explain that you’re experiencing “technical difficulties” with a shoulder shrug, is the exact moment you begin to lose legitimacy. The customer is always right for a reason, and that reason is they don’t have to be your customer.
The bottom line: Make the investment. Get Fiber. Get Customers. It’s that simple.
Last Friday, thousands of excited people partied with us in our coworking and technology hub at this year’s Cruzio Open House Extravaganza 6.0. Community members sipped complimentary beverages, danced to fantastic tunes and enjoyed delicious food as they admired the wonderful work our Cruzioworks members do every day. Let’s take a quick tour:
Cruzio’s own Ani Zickuhr’s animated depictions of cats lined the walls.
Cruzio welcomed art enthusiasts, as visitors browsed pieces by local artists Doug Ross, Verna Knapp and Cruzio’s own Marketing Associate, Ani Zickuhr. Ani’s pride and joy, her adorably animated depictions of cats, lit up the entry wall, welcoming our guests into the party.
Through the door into our atrium, Santa Cruz Mountain Brewing and our fantastic Cruzio volunteers were pouring up delicious free local brews and wine for all of our beloved community members. Their India Pale Ale was particularly tasty, and very popular with everyone who had a sip.
Community members gather to enjoy the sights, sounds and tastes of the OHE
From there, guests walked into the Cruzioworks main event space, where our works members showed off their passions, projects and professions. Visitors could hear from city council candidate Robert Singleton, get advice from co-active life coach Karen Gray, and learn about the potential future of a light rail in Santa Cruz county from Colin Young, Tom Padula and Autumn Cardone–all of whom are Cruzioworks members.
And of course, we were on hand to talk about fiber internet in Santa Cruz, and how all of us can take part in bringing the future of internet into their communities. (hint: the survey here is a good place to start!)
Lisa and Alana educate visitors on the benefits of fiber internet at the Cruzio booth
When hunger struck, guests could head out back. There, the Ate3One food truck, coordinated by local and wildly popular food truck company Food Trucks-a-Go-Go, was serving up delicious meals like Philly Cheesesteaks, Naughty Fries, and Garlic Shrimp tacos.
Brian is ready to enjoy a delicious Philly Cheesesteak at the Ate3One Food Truck.
Throughout the evening, everyone in the building was enjoying the smooth sounds of the always fantastic bluegrass band Full Moon Rooster. And in the band was Cruzio Team Member, and Field Operations Lead (we all like to have a wide array of abilities here at the office!), Ariel Carter showing off her wonderful talent.
Full Moon Rooster played bluegrass tunes all night long
The event was a spectacularly fun evening. As everyone shuffled out the door, their laughs echoed through the halls. Another fantastic OHE gone by.
The Cruzio crew celebrates a successful night.
One last thing: we want to give a tremendous thank you to Alana, Brian, Ani, Andrew, Robert, Natalie and Shannon. They’re the Cruzio staffers who worked hard all night, and helped to make this event a reality. That’s the crew from left to right in the picture above.
Not pictured above is Andrew’s mom Lisa, who was instrumental in helping us with everything from cleanup to running booths. Thank you Lisa!
And a special shout-out to Andrew, who’s hard work and determination was integral in making this event happen. Without his blood, sweat and tears, the OHE wouldn’t have been half the event we all enjoyed.
Andrew makes his eloquent speech at the end of the night.
Cruzio staffers Colin, Alex, Dave and Ali kick back and enjoy the night
Five years ago today, on April 9th 2009, Santa Cruz awoke to a world completely cut off from the continuous, uninterrupted communications we are now all so used to. To this day we don’t know for sure what happened (despite the $250,000 reward offered) but, as best anyone can figure, sometime in the early hours of the morning vandals took a chainsaw to AT&T’s fiberoptic backbone out of the county — and everything went dark. Continue reading →
On Wednesday night, over a hundred people mixed and mingled at Cruzioworks coworking space prior to the commencement of the second installation in a three-part series on the tech economy in Santa Cruz hosted by the Santa Cruz New Tech Meet up. As organizer and host, Doug Erickson mentioned, this was the fifth year of the New Tech Meetup in Santa Cruz and it was a full house. Continue reading →
Given revelations over the last several years that US citizens are under surveillance by the NSA and other government agencies which are assisted by large communications and media corporations as reported in the press, we at Cruzio Internet have received requests from our customers for information on our privacy policies as well as our policies and procedures regarding requests from law enforcement or other government agencies.
Cruzio does not provide customer information to outside parties without a court ordered subpoena. This includes billing information, any log files, or other customer data like backups of email or websites. We require a court order to ensure that a disinterested third party (a judge) reviews the subpoena and only issues it after a defined standard of probable cause has been met. Continue reading →
Last week we rolled down to Carmel to speak for our alloted 3 minutes at an open CPUC meeting. This is what we said:
Re: Central Coast Broadband Investment
In the past, telecommunications was classed as a public utility: similarly to electricity, gas or water, infrastructure was regulated and shared due to the high costs of construction and maintenance. Funds were provided or fee structures established to encourage universal service. Following deregulatory trends in the 1990s and 2000s, however, this system no longer exists. Continue reading →
We eat, sleep and breathe Internet here at Cruzio, and we know that in Santa Cruz we’re not the only ones. This is a high-tech community, with a thriving tech scene that’s right about ready to explode. So I guess it shouldn’t surprise us that folks around the County are crying out for ever better, faster, more reliable broadband.
Even so, the demand for our super-speedy new links has been a pleasant surprise and our Enterprise and Technology Services teams have had their hands full keeping up. These last 6 months we’ve set up dozens of new connections and we’re getting much needed bandwidth to local notables like Zero Motorcycles, Fox Racing Shox, Santa Cruz City Hall and the Civic Auditorium, Kaiser Permanente Arena, the Chaminade resort, the Kuumbwa jazz center, Digital Media Factory and lots of other awesome local businesses and organizations. Continue reading →
Our website, cruzio.com, has always been a big, big part of our company, our culture and our identity — and we hope Santa Cruz’s community culture. Just as Cruzio was born out of Chris and Peggy’s passion for the technology and the opportunities it offered to connect people in new ways, the site started as a portal for the community, not as a way to sell Cruzio products. Operating cruzio.com as a community portal is still very important to us, and though that portal has morphed many times over the years, we’ve maintained that key element. Continue reading →