Cruzio engineers will be performing maintenance on equipment that serves Wireless Pro and Dedicated customers in the Downtown Santa Cruz area on Tuesday 7/21/2020, between 10PM to 2AM. There will be a few brief interruptions throughout this maintenance window.

Cruzio engineers will be conducting maintenance at Piedmont Court on July 20th 10am – 12pm. This maintenance window will last two hours and will involve limited downtime for tenants at Piedmont Court.

Update: Engineers have completed this work and all services should be up and operational. 

Cruzio engineers will be conducting maintenance at Piedmont Court on July 20th 10am – 12pm. This maintenance window will last two hours and will involve limited downtime for tenants at Piedmont Court.

Cruzio engineers have resolved the issue and all affected customers should now be online.

Cruzio technicians are currently working on an issue with equipment at one of our mountaintop sites. This will affect business broadband and enterprise customers in South Bay area and Santa Cruz Mountains. We apologize for any downtime. We are currently working on the problem.

The issue affecting our email customers ability to log in via webmail and retrieve new email in their webmail/email client has been resolved as of 1:37 PM.

A small subset of email customers are experiencing issues logging in via webmail and retrieving new email in their webmail or email client. Engineers are looking into the issue, and we will update this status message as more information becomes available.

Engineers will be performing maintenance on hardware that serves a subsection of our DSL customers starting Wednesday night at 11:59PM, and ending at 6AM Thursday morning to repair an issue. Downtime will be less than two hours total during this window for affected customers. This maintenance will not affect our other services, including Velocity.

There may be a period of downtime for some customers due to building maintenance affecting power at one of our distribution sites. Engineers are working to keep downtime to a minimum while this work is being performed.

Update: Engineers have completed this work and all services should be up and operational. 

Engineers are investigating an issue affecting connectivity for some DSL customers. Other services, including Velocity, are not affected by this issue.