3/30/2023 5:50PM – Upstream Issue Affecting Performance in Half Moon Bay [UPDATE]
…epair has been changed to 7pm. We will update this network status as soon as the underlying issue is resolved….
…epair has been changed to 7pm. We will update this network status as soon as the underlying issue is resolved….
…Cruzio engineers have discovered an issue affecting upstream equipment for some customers in Half Moon Bay. and customers may experience slower speeds as we complete repairs. Current estimated time of restoration is today, 2:30PM. We will update this Network Status with more information as it becomes available….
…Cruzio engineers will be conducting emergency maintenance Wednesday, 3/29/23 10pm-2am on infrastructure that serves some Wireless Pro customers in Downtown Santa Cruz area. Affected customers may experience brief periods of downtime while our technicians complete repairs….
…Engineers have implemented a fix and the webmail services are now online….
…Customers in and around Half Moon Bay and La Honda are experiencing a large area network outage. Cruzio engineers are assessing the issue will be responding to it at first light. There is no current estimated time of recovery….
…Cruzio engineers identified and resolved an issue that was briefly affecting connectivity to one of our hosting servers, Host 9. Affected domains are back online….
…PG&E has repaired the outage and all Cruzio infrastructure sites are online. If you are encountering any further connectivity issues, please give us a call at 831-459-6301 or submit a ticket at cruzio.com/contact….
…Some customers on the Cruzio Network may experience intermittent downtime during the weather event impacting the Central Coast. Redundant power systems are in place for key infrastructure sites, and Cruzio engineers will work to mitigate any issues impacting the network during this weather event. We will update our network status message as more information becomes available….
…Damaged equipment was replaced and services are now restored….
…Cruzio engineers will be conducting maintenance on infrastructure equipment affecting Wireless Pro customers in Watsonville on Thursday 1/19/23, between 10:00PM to 2:00AM. There may be multiple periods of downtime while repairs are completed….