1/1/2023 2pm – Watsonville area outage
…We are currently experiencing a network outage in the Watsonville area. Technicians are currently investigating and updates will be posted as they come in….
…We are currently experiencing a network outage in the Watsonville area. Technicians are currently investigating and updates will be posted as they come in….
…Cruzio engineers will be conducting urgent maintenance on equipment serving some Wireless Pro customers located around Westside Santa Cruz beginning tonight, 5/4 between 10:00PM to 2:00AM. Down may be possible during this maintenance but will be kept brief if it does occur….
…Customers in the area of Weston West are experiencing a service issue. Cruzio engineers will be able to access the site in the morning and will assess and repair the issue….
…Cruzio engineers have identified this issue and successfully made repairs. Wireless Pro services in the Weston Area have been restored and are operating normally….
…Cruzio engineers are continuing to work on an issue that’s causing intermittent packet loss for some customers in the Westside area and High Rd. We will continue to update this message as more information becomes available….
…t all hours. It jarred us from sleep. One particularly difficult night our pager person was called almost every hour all night long. It was his first week on pager! Thank you Robert G! How’d We Do? But wait. Faced with all that, how’d we do? Remarkably well. Granted we couldn’t always get through to everyone right away, as we had to keep our staff and customers safe above all else. And there are still repairs lingering, and preparations to make fo…
…Cruzio engineers will be conducting emergency maintenance tonight between 10:00PM to 12:00AM to work on an issue affecting some Wireless Pro customers in Eastside Santa Cruz. There may be intermittent downtime during this window….
…Cruzio’s email partner, OpenSRS, is performing migration work on servers upstream that serve Cruzio customer mailboxes. Some customers may notice oddities in their mailbox during this work, including duplicated messages. Cruzio is monitoring the situation and we will update this message as additional information is available….
PG&E is still working to restore electrical service to our Mt. Loma mountaintop site and Cruzio engineers estimate our battery backups will last approximately another hour. Due to weather conditions and damage to the rural roads Cruzio engineers are not currently able to reach the site safely. We will continue to monitor the situation, and if PG&E has not restored electrical service by the morning, Cruzio engineers will re-assess accessing the si…
…Customers in and around the La Honda area are experiencing a service interruption due to a PG&E power outage affecting equipment at Bear Gulch. Cruzio engineers are assessing and will deploy backup power once available….