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Netgear WGT624v3 Router Setup

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These instructions are optional. Use these instructions only if you want or need to change configuration specific to your home setup.

The following instructions guide you through some basic steps to set up and secure your network. While we hope this document is helpful, Cruzio does not officially provide support for wireless networks. For detailed information about all the features and functions of your Netgear router, please consult the User’s Guide, available at http://kbserver.netgear.com/.

After getting started and completing the initial setup, please follow the measures to secure your network. The Netgear has no security protection by default. Unless you secure it, anyone in the neighborhood with a wireless-capable computer can use your Internet connection. Once someone gains access, he or she can use it for whatever purpose—legal or illegal.

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Getting Started

Physically connecting the Netgear

  1. Plug an Ethernet cable into the DSL modem. Plug the other end of the cable into the WAN/Internet port on the Netgear.
  2. Using an Ethernet cable, plug any wired computers into any of the 4 Ethernet ports on the Netgear.

Accessing the Netgear configuration screen

The Netgear is configured using a Web browser. After you have connected your computer to the Netgear router, follow these steps:

  1. Launch your web browser. Enter “http://192.168.1.1” into the address bar and press the Enter or Return key.
  2. You will see a welcome screen. Click OK. Your router will now detect your connection.
  3. A page will appear stating whether a Dynamic or Static IP connection has been detected. Click Next.
  4. If your connection is DHCP (Dynamic) as most Cruzio connections are, it will be automatically configured. If you purchased a Static IP address from Cruzio, you will be prompted to enter the Static IP information from your Cruzio login sheet. The router will update and test these new settings and then a wireless settings page will appear.
  5. Choose a short, recognizable name for your wireless network. This will make your wireless network easy to identify in a list of networks. Enter this name in the “Enter your Wireless Network name (SSID)” box, then click Next.
  6. You will be asked if you want to protect your wireless network with security features. Click Yes.
  7. The following screens will help you configure your wireless security settings. First, choose WPA-PSK and click Next (If your computer does not have Windows XP SP2 or above, or OSX 10.3 or above installed please refer to the WEP section at the end of this document).
  8. Enter an 8-63 character passphrase in the passphrase box. Click Next.
  9. You will now be prompted to change your Router Admin Password. Enter a password that you will be able to remember. You will need this password to access the router if you ever need to make changes to your configuration.
  10. A Network Settings Summary page will appear. Click Next.
  11. Your Router Setup is complete. Once the next screen has loaded, click Close.

If you ever wish to change any of these settings, you can do so by entering “http://192.168.1.1” into the address bar of your web browser and pressing the Enter or Return key.

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General Security Measures

Changing the admin password

Leaving the password as “password” is not a good idea. It should be changed to something more secure. To change the password, go to the Netgear Settings screen and:

  1. Click the Set Password link on the left side of the page.
  2. Enter the old password, and then enter the new password twice for confirmation. Click Apply.
  3. The next time you access the Netgear Settings screen, you will need to enter the new Admin password.

Disabling the wireless LAN

If wireless access is not necessary, you should disable the wireless part of the Netgear. This will prevent anyone from accessing the network wirelessly. (If you are using the wireless features, please skip down to “Wireless Security Measures”.) From the Netgear Settings screen:

  1. On the left, under Advanced, click the Wireless Settings link.
  2. Uncheck the box next to the Enable Wireless Router Radio button. Click Apply.

You are done securing your wired network. No further action is required.

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Wireless Security Measures

Enabling WPA encryption and setting a password

Enabling WPA-PSK* will require anyone wishing to access the Internet through your wireless network to enter a password. After the correct password is entered, a connection is established, and all data sent from the Netgear to the computer and back is encrypted. From the Netgear configuration screen:

  1. On the left, under Basic Settings, click the Wireless Settings link.
  2. Under Security Options, choose WPA-PSK.
  3. Enter an 8-63 character passphrase in the passphrase box. Click Apply.
  4. When you connect to your wireless network from a computer, you will need to enter the passphrase. In most cases your computer will offer to store the password for you.

Enabling WEP encryption and setting a password

*If your computer’s operating system does not support WPA-PSK (usually, your computer needs to run Windows XP, Mac OS X 10.3 or newer), enabling WEP is preferable to disabling security altogether. From the Netgear configuration screen:

  1. On the left, under Basic Settings, click the Wireless Settings link.
  2. Under Security Options, choose WEP.
  3. In the Authentication Type menu, select Open System.
  4. Set the Encryption Strength to 128 bit.
  5. Type a 26 digit password into “key 1”. Click Apply.
  6. When you connect to your wireless network from a computer, you will need to enter the password.

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Default Settings for the Netgear WGT624 V3 Router

Out of the box, the default settings are:

  • DCHP Client, Server, and NAT are on.
  • Open Wireless with SSID set to Netgear.
  • Web interface is located at <http://192.168.1.1>.
  • Username is admin, password is set to password.
  • The web interface, username and password can all be found on the underside of the router.
  • To reset your router to factory default settings, press and hold the small button on the back next to the antenna for 5-10 seconds and release.

Mac OS X Mail: Saving messages from an account you want to delete

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These instructions about a non-Cruzio product are provided for the convenience of Cruzio’s customers and may contain inaccuracies. Further questions should be directed to the software manufacturer.

This document is for a user with a Mac computer who has Apple Mail and wants to delete or replace an email account without losing any messages saved.

Any messages saved in the Inbox, Sent, Received or Draft folders associated with the email account will be lost when the email account is removed, even if there is another configuration of the same email address. To avoid this, please follow the steps below:

1. Start Apple Mail.

2. Open the “Mailbox” menu and click “New Mailbox”.

3. Click on the “Location” drop down menu and select “On My Mac”.  Then type your choice of a mailbox name into the “Name” field in the window that opens. For example, you could name it “Messages” for all the messages you want to save, or “Sent” if you just want to save your sent messages in this new mailbox. Click the “OK” button when done. Your new mailbox will appear in the Mailboxes column on the left, towards the bottom.

4. Locate and highlight the messages you want to save to the mailbox you just created. Then click and drag the messages into your new mailbox in the column on the left.

5. Repeat steps 2 through 4 for any extra mailboxes you want to create.

Once you have moved all your messages from the mailboxes associated with the email account you no longer need, it will be safe to delete the email account from Apple Mail.

Keeping your website secure

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Malware can infect our websites, not just our personal computers. The basics of protecting your website include:

  • Keeping your computer secure
  • Using strong passwords
  • Keeping your website’s software updated
  • Making regular backups in case of disaster

Read on for details, and for more suggestions.

Basic Security Measures for your Website

Keep your computer secure

Start by keeping your computer secure, so your website passwords don’t get stolen by malware. Follow Cruzio’s Security Tips.

Take extra care on public Internet connections

Generally, do not manage your website from a public wifi connection. Others using the same connection could learn your passwords while you’re logging in to your website, or using FTP.

The exception: it’s fine to log into and use your domain’s control panel, since it uses encryption (notice the https in the browser address of your control panel—s stands for secure).

Set strong passwords

Set strong passwords for your website’s control panel, administrative user account, and FTP access. And if your website is compromised, change them. Follow these instructions for changing your hosting passwords.

Keep your website software up to date

Old web software often has security vulnerabilities that make your website an easy target. Web applications like WordPress, Joomla, and Drupal are miraculous software that make building and maintaining a website so much simpler—but you must keep your copy of that software up to date.

Installatron does upgrades, not just installs

If you installed your site software using Installatron, then use Installatron to apply upgrades. It’s fast and easy. Installatron makes a backup of your site right before upgrading, too, so in case something were to go wrong, you could quickly and easily restore the previous version.

Plugins count too

If you’ve installed any plugins or extensions to your web application, make sure you keep those items up to date as well. Plugins are like mini-applications, and they need the same care as your main web software.

Back up your website

No matter how many precautions you take, there’s always the possibility that your website may become compromised. If or when that happens, you’ll want to have a recent site backup in good shape.

Back up your website on a regular basis, but only when you’re reasonably sure that the site is in a healthy state. If your only backup is infected with malware, you’re not going to want to use it to restore a damaged website. You can use a free scanner to check your site’s health, though a good result is not a guarantee.

Installatron backups

If you installed a web application with Installatron, then use Installatron to create backups. It’s very easy, and you can keep multiple backups if you wish. Installatron backups also have the advantage of being very easy to restore.

The other control panel backup tool

If you installed or built your website manually, use the “Backup Your Account” link in your control panel’s sidebar. Click the icon under the B column to create a backup. Check the boxes of all the items you want backed up. Note that you can only keep a single backup on the server at a time, and that there is no restore tool. Just like you built your site manually, you’ll have to restore it manually as well.

Additional Security Measures for your Website

Website Security Consultants

Maybe you have limited time for reading, researching, and implementing security measures for your website. If you want to enlist someone to handle it for you, hire a consultant with experience in website security. You can check the Computer and Internet Services section of Cruzio’s Guide for local professionals.

Joomla Administrator Login Page is Blank

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This document is for users with a Cruzio domain who are unable to log into their Joomla admin control panel. The Joomla login page is completely blank instead of asking for the Joomla username and password.

To fix your Joomla login page:

  1. Go to login.cruzio.com and enter your domain name, select “Control Panel” and click “go”.  Log into your control panel with your admin username and password. This username and password can be found in the information provided when you first set up your domain. If you do not have this information, please call Cruzio Technical Support at 831-459-6301 option 2 and ask for your domain login information.
  2. In the “Custom buttons” section, click the Installatron Applications Installer button.
  3. Find Joomla in the list. To the right of it, select “View/edit details.”
  4. Go to the second box provided on this page. The title of this box may vary depending on what title was given to Joomla when first installing it. If no custom title was created, it will default to “My Joomla Information”. In this box, click “Edit these values and files”.
  5. Go down to Configuration File 1. Use the Web browser’s “find” feature to locate the following line:var = 0;
  6. Delete that line and replace it with:var $force_ssl = 0;
  7. Click the “Save all” button.

The Joomla admin login page should now display correctly.

Is My Computer Wireless-Ready?

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Introduction

To connect to wireless networks, a computer must have a wireless adapter. Use the instructions below to find out if your computer has a wireless adapter.

If your computer has a wireless adapter, you may follow the Windows instructions or Mac instructions to connect to a wireless network.

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Mac OS X

  1. In the Apple menu, choose System Preferences.
  2. Click the Network icon.
  3. If you don’t see a column on the left listing your internet options, click the Show menu and select Network Port Configurations (the wording of this is slightly different with different versions of Mac OS X, but it will be the last option in the Show menu).

    If you find AirPort or Wi-Fi listed, your Mac has a wireless card and is ready to go wireless. Click on AirPort or Wi-Fi and check to make sure it is enabled.

    If AirPort or Wi-Fi is not listed, your Mac may be wireless-ready. You can purchase and install an AirPort wireless card from Apple. (Older Macs may not support AirPort but you may be able to find a third-party adapter from another company.)

    Note: If you’re running a Macintosh operating system older than 10.3, you will not be able to connect to a network that is using WPA (Wi-Fi Protected Access). Cruzio recommends upgrading your operating system if you need to connect to WPA networks.

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Windows Vista

  1. Click the Windows button (the round button with the Windows 4-color flag icon) and select “Control Panel”.
  2. Click the “Network and Internet” link.
  3. Click the “Network and Sharing Center” link.

    If your computer is wireless-ready, then a “view available wireless networks” link will appear on the left side of this window. If you do not see this link, then your computer might need a wireless adapter, or proper drivers installed.

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Windows XP

  1. Click the “Start” menu and select “Control Panel”.
  2. Click “Network Connections” (if it says “Internet and Network Connections”, click that and then choose “Network Connections” in the bottom right hand corner).

    Look for an icon named “Wireless Connection”. If you have this, your computer is wireless-ready. If you don’t, you will need to add a wireless adapter.

    Note: If you want to connect to a network using WPA (Wi-Fi Protected Access), and you are running Windows XP but not Service Pack 2, you will need to upgrade to Service Pack 2. This is a free download using Windows Update.

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Older Windows Operating Systems

If you’re running a Windows Operating System older than XP (’98, 2000, ME) you’ll need to use the software that came with your wireless adapter. This software is rarely as good as the built-in software provided by Windows XP and newer.

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How to put ShopSite page links in custom order

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ShopSite makes it easy to link your store pages to each other. However, there’s no simple way to put those page links in the order you prefer. If you take the time to follow the procedure below, though, you can order your page links however you like.

The instructions below assume you have ShopSite Manager or Pro. If you only have Starter, you don’t have the PowerEdit tool, so you’ll need to change settings for each individual page, one at a time.

1. Log into your ShopSite control panel and go to Pages. Select all your pages and click PowerEdit.

2. In the Information box, select Link Name. Below, select Individual. Click Proceed.

3. Give each page a Link Name that is the text you want to appear in the page link. Save Changes.

4. Select all pages and click PowerEdit. In the Information box, select Name. Below, select Individual. Click Proceed.

5. Give each page a Name that starts with a number. I suggest names like “1: books” and “2: cds” etc. etc. (You may even want to number by 10’s or 100’s so that you can insert other pages between them in the future.) Of course, number them in the order you want the links to display. Save changes.

6. Select all pages and click PowerEdit. In the Layout box, select Display Name? Below, select Global. Click Proceed.

7. Uncheck the Name Toggle. Save Changes.

8. Select all pages and click PowerEdit. In the Layout box, select Order. Below, select Global. Click Proceed.

9. Set Order to Ascending. Save Changes.

10. Select all pages and click PowerEdit. In the Layout box, select Pages Sort Field. Below, select Global. Click Proceed.

11. Set the Page Sort Field to Name. Save Changes.

What you’ve just done is given each page a “behind-the-scenes” name that is not displayed on the page, but controls where the link to that page shows up in the list of links.

How to Modify the Hostname and Reverse Record for Your Cruzio VPS

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Cruzio, by default, sets up your VPS under our domain, in the form yourusername.cruziohost.com, where yourusername is your actual user name.

If you’re using Virtualmin, there is no real reason to change this, but if you’re planning to use your Cruzio VPS for Zimbra hosting, or some other reason where you’d rather have the name of the VPS be yourhostname.yourdomain.com, or even yourdomain.com, here are the steps to take to make it so.

To change the hostname

On Debian:

  1. Edit /etc/hostname
  2. Edit /etc/hosts
  3. Reboot.

On Centos:

  1. Edit /etc/sysconfig/network
  2. Edit /etc/hosts
  3. Reboot.

To change the reverse record

  1. Log into the Xen shell.

  2. Issue the command

    rdns

    to view your current entry and find your IP address.

  3. Issue the command

    rdns IP_address yourhostname.yourdomain.com
  4. Reverse DNS entries can take a couple of hours to propagate.

How to Forward Email with Complete Headers

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When troubleshooting an email problem, Cruzio Support may ask you to forward the email message, including complete email headers, to them for evaluation. Here’s how.

Cruzio Mail

  1. Log in to Cruzio Mail.
  2. Click the subject of the message you want to forward.
  3. Click the View Full Header link to the right of “Preferences”, directly above the body of the message.
  4. Select all the information in the header section. In your browser menu, choose Edit -> Copy.
  5. Click the “View message” link.
  6. Click the “Forward as Attachment” link.
  7. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    In the message body, click below this information, and in your browser menu, choose Edit -> Paste. You should see the headers pasted into the message.

    Click Send.

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Cruzio Domain Webmail (Horde)

  1. Log in to Cruzio Domain Webmail (Horde).
  2. Navigate to your inbox and click the subject of the message you want to forward.
  3. Click the “Show All Headers” link that appears just below the subject.  If you do not see “Show All Headers”, instead mouse over the “Headers” link that appears on the far right of the row of links just above the message’s date. “Show All Headers” should appear in a little pop-up window, click it.
  4. Select all the information in the header section. In your browser menu, choose Edit -> Copy.
  5. Click the Forward link.
  6. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    In the message body, click below this information, and in your browser menu, choose Edit -> Paste. You should see the headers pasted into the message.

    Click “Send Message”.

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Cruzio Classic Webmail (Open WebMail)

  1. Log in to Classic Webmail (Open WebMail).
  2. Click the subject of the message you want to forward.
  3. Click the All Headers link at the top right of the message.
  4. Click the “Forward As Attachment” button. (Depending on the Webmail theme you have chosen for your buttons, it may say “FwdAsAtt” or it may display an icon only.)
  5. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    Click Send.

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Mail for Mac OS X

  1. View the message you want to forward.
  2. In the menu, choose View > Message > All Headers (or Long Headers in older versions of Mac Mail). Click Forward.
  3. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    Click Send.

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Outlook 2003 for Windows

  1. View the message you want to forward.
  2. In the menu, choose View > Options.
  3. In the Internet headers box, right-click and choose Select All. Right-click again and choose Copy. Close the Message Options window.
  4. Compose a new message. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    Below this information, right-click and choose Paste. You should see the headers pasted into the message. Click Send.

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Outlook 2000 for Windows

  1. Right click on the message subject.
  2. In the menu, choose “Message Options.”
  3. In the Internet headers box, right-click and choose Select All. Right-click again and choose Copy. Close the Message Options window.
  4. Compose a new message. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    Below this information, right-click and choose Paste. You should see the headers pasted into the message. Click Send.

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Thunderbird for Windows or Mac OS X

  1. View the message you want to forward.
  2. In the menu, choose View > Headers > All. Click Forward.
  3. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    Click Send.

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Windows Mail, Windows Live Mail, Outlook Express

  1. View the message you want to forward.
  2. Right-click the Subject of the message in your inbox and in the new pop-up menu, click Properties.
  3. Click the Details tab.
  4. In the box of text, right-click and choose Select All. Right-click again and choose Copy. Close the Message Options window.
  5. Compose a new message. In the To field, type helpdesk@cruzio.com.In the body of the message, add as much of the following information as possible:
    • Your name
    • Your account number
    • Your phone number
    • Brief description of your problem
    • Your email address
    • Your DSL phone number, if applicable

    Below this information, right-click and choose Paste. You should see the headers pasted into the message.

    Click Send.

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How to Add SPF Records for Website Hosting

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This information applies to Cruzio’s Website Hosting services. If you purchased web and domain hosting with Cruzio after July 2006, you likely have a Website Hosting services. Otherwise, you may have a Classic domain.  If you have a Classic domain, you will need to contact Cruzio if you want to add SPF records to your domain.

Setting up a SPF Record on your domain will help prevent spammers forging email from your domain. Learn more at openspf.org.

You can use the SPF Record Wizard to create a record to put on your domain.

Adding an SPF record in your control panel

  1. Log in to your domain control panel with the Cruzio Domain Tools.
  2. Select the domain name you want to create the SPF record for. If you are on host 6 or 7, this can be accessed by first clicking Domains under the Main Menu in the upper left hand corner.If you do not know what host number you are on, after you log into your control panel, look at the URL at the top of your browser. You will see it start with https://host followed by a number. That is the host number you are on.
  3. If you are on host 1, 2, 3, 4, or 5, click DNS Settings under the Services section. If you are on host 6 or 7, click DNS Settings under the Web Site section.
  4. Under the Tools section, Click “Add record.”
  5. Under “Record type,” open the dropdown menu and choose TXT.
  6. In the field next to “Enter TXT record,” paste your SPF record. Click OK.

How to Access phpMyAdmin

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This information applies to Cruzio’s Website Hosting services. If you purchased web and domain hosting with Cruzio after July 2006, you likely have a Website Hosting services. Otherwise, you may have a Classic domain.

» Classic phpMyAdmin Instructions

This help page explains how to access phpMyAdmin through your Website Hosting account. phpMyAdmin allows a user to create and manage databases, tables, fields, indexes, users, permissions, etc. Under no circumstances should you try to change an existing database if you are not aware of why it should be changed.

  1. Go to http://login.cruzio.com and enter your domain name, select “Control Panel” and click “go”. Then log into your control panel with your admin username and password.
  2. Select the domain on which the database you wish to access through phpMyAdmin is located. If you are on host 6 or above, this can be accessed by first clicking “Domains” under the Main Menu in the upper left hand corner.If you do not know what host number you are on, after you log into your control panel, look at the URL at the top of your browser. You will see it start with ‘https://host’ followed by a number. That is the host number you are on.
  3. For host 1, 2, 3, 4, or 5, look under the “Services” header and select “Databases”. For host 6 or later, look under the “Applications & Services” header and then select “Databases”.
  4. If you would like to create a new database, select “Add New Database” which is located below the “Tools” header and follow prompts.
  5. Under the “Databases” header, select which database you would like to manage.
  6. Find the “Tools” header and select “DataBase WebAdmin.” This will generate a pop-up window that will take you to phpMyAdmin. Be sure to disable any pop-up blockers you might have in place.
  7. Once phpMyAdmin is opened, select “Databases” which is a link located in the main window.
  8. Select the database name you would like to manage. You now have access to that database.