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How to update your Windows 10 Mail for new Cruzio email settings

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Step-by-step instructions on how to change your email settings for Cruzio’s 2018 email upgrade. Use for all email addresses ending in @cruzio.com, @baymoon.com, @rattlebrain.com, @calcentralcom, @scshop.com, @elgatito.com, @ebold.com, @skyhighway.com, @cruziolatino.com and @icogitate.com. If you own your own custom domain name, you don’t have to make changes at this time.

Step 1 – Launch “Mail” from your desktop icon or start menu.

Step 2 – In the bottom left corner, left click on the gear icon (it looks like a circle inside a star). A “Settings” menu should appear on the right side of your window.

Step 3 – In the “Settings” window, left click “Manage Accounts”. The window should change to a “Manage Accounts” window.

Step 4 – In the “Manage Accounts” window, left click the email address you need to update. An “Account Settings” box should appear in the center of your screen.

Step 5 – In the “Account Settings” box, left click on “change mailbox sync settings”.

Step 6 – Scroll to the bottom of the “Account Settings” window and left click “Advanced mailbox settings”. The lower part of the window should change. You may need to scroll down to see it.

Step 7 – In the “Outgoing (SMTP) email server” box, type in the server information assigned to your email address from the table below. Please type in everything indicated, including the numbers and punctuation.

If your email address ends in:Your server name is:
cruzio.commail.cruzio.com:587:0
baymoon.commail.baymoon.com:587:0
rattlebrain.commail.rattlebrain.com:587:0
calcentral.commail.calcentral.com:587:0
scshop.commail.scshop.com:587:0
elgatito.commail.elgatito.com:587:0
ebold.commail.ebold.com:587:0
skyhighway.commail.skyhighway.com:587:0
cruziolatino.commail.cruziolatino.com:587:0
icogitate.commail.icogitate.com:587:0

Step 8 – Check the “Outgoing server requires authentication” box.

Step 9 – If not already checked, check the “Use the same username and password for sending mail” box.

Step 10 – Uncheck the “Require SSL for incoming email” box.

Step 11 – Uncheck the “Require SSL for outgoing email” box.

Step 12 – Click the “Done” button. The “Account Settings” window should appear.

Step 13 – Click the “Save” button to save your changes.

Step 14 – Test sending and receiving. The email program will ask you for your password. You can choose to save it by clicking the “Use Password Manager” box if you desire.

Step 19 – You have successfully completed the email changes.

How to update Thunderbird for Windows to use the new Cruzio email settings

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Step-by-step instructions on how to change your email settings for Cruzio’s 2018 email upgrade. Use for all email addresses ending in @cruzio.com, @baymoon.com, @rattlebrain.com, @calcentralcom, @scshop.com, @elgatito.com, @ebold.com, @skyhighway.com, @cruziolatino.com and @icogitate.com. If you own your own custom domain name, you don’t have to make changes at this time.

Step 1 – Launch Thunderbird from your desktop icon or start menu.

Step 2 – In the left pane of the Thunderbird window, find the email address you want to update. Left click on your email address. The right pane should change to a menu related to that account.

Step 3 – In the right pane, under the “Accounts” area, left click “View Settings for this Account”. An “Account Settings” window should appear.

Step 4 – In the left pane of the window, scroll down until you see the “Outgoing Server (SM…). Left click it. The right pane should change to an “Outgoing Server (SMTP) Settings” window.

Step 5 – On the far right, left click the “Add” button to create a new entry.

Step 6 – You can leave the description box blank.

Step 7 – In the “Server Name:” box, type in the server name assigned to your email address from the table below.

If your email address ends in:Your server name is:
cruzio.commail.cruzio.com
baymoon.commail.baymoon.com
rattlebrain.commail.rattlebrain.com
calcentral.commail.calcentral.com
scshop.commail.scshop.com
elgatito.commail.elgatito.com
ebold.commail.ebold.com
skyhighway.commail.skyhighway.com
cruziolatino.commail.cruziolatino.com
icogitate.commail.icogitate.com

Step 8 – Make sure “Connection security” is set to “None” and “Authentication Method” is set to “Password, transmitted insecurely”.

Step 9 – In the “User Name:” box, type in your full email address. (for example, johndoe@cruzio.com or janedoe@baymoon.com)

Step 10 – Click “OK” to save these settings and close this window.

Step 11 – Now, in the left pane, scroll up until you see your email address. Left click on it. The right pane should change to the “Account Settings” window.

Step 12 – In the right pane, find the “Outgoing Server (SMTP)” dropdown and choose the SMTP server you created above (for example smtpauth.cruzio.com or smtpauth.baymoon.com).

Step 13 – In the left pane of the “Account Settings” window, left click “Server Settings”. The right pane should change to the “Server Settings” window.

Step 14 – Check that the “User Name:” box on this page has your full email address, including the domain (cruzio.com, baymoon.com, etc). If the box only contains the part of your email address before the @ symbol, change it to your full email address.

Step 15 – Under “Security Settings”, “Connection security”, make sure the drop-down menu is set to “None”.

Step 16 – Under “Security Settings”, “Authentication method”, make sure “Authentication method” is set to “Password, transmitted insecurely”. You do not need to change any other settings on this page.

Step 17 – Click “OK” to save changes.

Step 18 – Test sending and receiving. The email program will ask you for your password. You can choose to save it by clicking the “Use Password Manager” box if you desire.

Step 19 – You have successfully completed the email changes.

Alternative Email Service Providers

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If you would like to use a free email service provider, here are some popular ones that we can recommend as alternatives. To sign up, surf to the link provided below and follow the on screen instructions. If you have any questions, feel free to contact Cruzio Customer Service.

Gmail – Surf to accounts.google.com/signup.
Yahoo – Surf to mail.yahoo.com. Click “Create Account.”
Outlook.com – Surf to outlook.com. Click “Sign Up Now.”

For more information about these email service providers, please review our table below.

Gmail Yahoo Outlook
Ads
  • Yes
  • Opt out in settings
  • Yes
  • Ad-Free for $49.99/year
  • Yes
  • Ad-free for $19.95/year
Mail Storage 15 GB 1 TB
  • 5 GB with ads
  • 10 GB with Ad-free
  • 200 GB at addition $2/month
Support Support Forums Support Articles
Security
  • Encrypted HTTPS Connection
  • SSL/TLS Support
  • Required Outgoing Authentication
  • 2 Factor Verification
  • Account Activity & Login Tracking
  • Enable/Disable Email Images
  • Disposable Addresses
  • Single-use Code
  • 2 Factor Verification
  • SSL/TLS Support
  • Incoming/Outgoing Authentication
  • Can assign trusted devices
Price Free! Free! Free!

Your Cruzio Modem: SR360n DSL Gateway

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This document provides information for the The SR360n DSL Gateway – the Cruzio modem used with Velocity Phone + Internet service.

The SR360n DSL Gateway provides high performance and flexibility for broadband subscribers. It combines a full-rate ADSL modem with a wireless access point using the latest 802.11n WiFi technology. It can be used as an Ethernet or DSL gateway, and includes a router and a firewall.

All modems purchased from Cruzio are pre-configured to work with our Velocity service right out of the box, and should not require you make any changes to their settings.  Just plug it in and you’re online and good to go!

Should you have any questions about reconfiguring your Cruzio modem or troubleshooting a possible problem with it, please feel free to contact Cruzio or bring it by our downtown offices.

Alternatively, if you are technically inclined and feel comfortable making changes within the settings on your Cruzio modem, you can use the SR360n DSL Gateway Manual available online for download.  It contains instructions that will guide you through the modem’s installation, configuration, monitoring data, security, wireless setup, and more.

Cruzio and Dry/Naked DSL

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Cruzio and Dry/Naked DSL

Cruzio’s DSL service requires an existing AT&T phone line to run over. The DSL service itself does not require that there be an active phone service on the phone line. Doing without that service is known as dry or naked DSL. Not everyone requires landline phone service anymore, so our customers have been asking how to get Cruzio DSL without having to maintain the phone service. We would love to offer Dry/Naked DSL as one of our services, but it requires the cooperation of AT&T who have so far refused to do so. We are constantly lobbying AT&T on this matter.

While we are a reseller of AT&T’s services, there is also an upstream provider between us and AT&T. Our most recent communications with our upstream provider on this issue was an email message we sent on 25 February 2011. Their response is reproduced below:

Date: Fri, 25 Feb 2011 09:52:11 -0500
Subject: RE: Naked/Dry DSL

There are currently no plans to offer naked AT&T DSL service
as AT&T does not offer naked DSL as an option to its resellers.

What you can do

Telecommunications in California are regulated by the California Public Utilities Commission. Their website includes information on how to contact them and you can point to this page for details on the issue.

Velocity DNS Settings and Security

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As of March 5, 2013, our upstream Velocity provider, Sonic, implemented additional security features on the DNS servers automatically assigned to Velocity connections. If you prefer, you may use their opt-out DNS servers. See below for details.

If you have any questions or concerns, please contact Cruzio Support.

DNS Security Features for Velocity Users

These features are enabled on the DNS servers automatically assigned to Velocity users:

  • DNSSEC validation
  • DNS reputation validation
  • Closing DNS servers to off-network requests

DNSSEC validation allows you to be sure that the websites you visit are in fact the legitimate site, and not a fake site put up by criminals. For more information, please see this DNSSEC Wiki page.

DNS reputation validation will protect you from unknowingly visiting malicious websites. These are sites that seek to directly harm users’ computers or use their computers to do harm to others. If you do happen to visit a malicious site, you will instead see a page like this: http://dns-blocked.sonic.net/

Closing DNS servers to off-network requests protects the servers from being used by hackers to harm others on the Internet. If you attempt to use our DNS servers while not on the network, you will be redirected to a page similar to this: http://dns-captive.sonic.net/

Alternative DNS Servers for Velocity Users

If you prefer not to use the additional security features, you may use these opt-out DNS servers that do not implement DNSSEC or reputation validation:

75.101.19.196
75.101.19.228

If you need help changing your DNS settings, please contact Cruzio Support.

More Information at Sonic.net

To read more about these DNS server changes, visit this Sonic.net forum post.

Cruzio Account Center FAQ

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How do I create a login and password?

1. Go to myaccount.cruzio.com and click the orange “Create a login” link.

2. For “Registered Email Address”, enter your email address – this can be a Cruzio email address or a non-Cruzio email address, but it must already be on your Cruzio account as a contact email. If it is not, you will get a “No such email” error. Click “Submit Request”.

3. Check the email you used for “Registered Email Address” and you should have a new email message from Cruzio. Open it, then click the URL in that email. This will open a form on a new tab.

4. Enter your email address again. Enter what you would like your login name to be – this can contain upper and lower case letters, numbers, special characters, and can be anywhere from 1 to 100 characters long. Enter what you would like your password to be – this must be at least 7 characters long and must include at least 1 of each of the following: a number, a special character, a lowercase letter, and an uppercase letter. Be sure to enter your password twice, once in “Choose a Password” and once in “Re-enter Password”. Click “Submit Request”.

5. That’s it! On the next page, use “Click here to log into your account!” to return to the Account Center and log in with your new login and password.

How do I log in or log out of the Account Center?

To login, once you have created a Login and Password, go to myaccount.cruzio.com.  Enter your Login and Password, then click “Go”.

To logout, towards the bottom of your Account Center screen, you will see a orange “Log out” link. Simply click that and you will be logged out.

How do I make a payment?

After logging into the Cruzio Account Center, click “Make Payment”. Under “Methods of Payment”, choose the credit card or bank account you would like to make payment with. In the space provided at the bottom of the page, enter how much you want to pay. Click “Make Payment”.

How do I add a payment method?

After logging into the Cruzio Account Center, click “Payment Method”. If you want to add a credit card as a payment method, click “Add Credit Card”. If you want to add a bank account as a payment method, click “Add Electronic Check”. Enter your billing address information for your credit card or bank account, and click “Next”. Enter the information requested for your credit card or bank account. If you are adding a bank account and you are uncertain what your account number and routing number are, you can find them on your bank account’s checks. See the example check image below. Just remember that your routing number will always be 9 digits long.

If you would like the credit card or bank account you are adding to be used for monthly automatic payment, add a checkmark to the “Use for Recurring Billing” checkbox. Otherwise, leave that checkbox empty. Click “Next” to finish adding the credit card or bank account as a payment method for your account. Note that if you prefer, you can save more than one payment method to your Cruzio account.

How do I remove a payment method?

After logging into the Cruzio Account Center, click “Payment Method”. Locate the credit card or bank account you want to remove and select it under the “Choose” column. Click “Delete Selected Method”.

How do I view my statements?

After logging into the Cruzio Account Center, click “View Statements”. Displayed will be a list of your past statements by reference number, along with the dates they were issued. To view a particular statement, click its reference number. When done reviewing a statement, you can return to the list of statements by going to the top of your statement and clicking the orange “Billing Activity” link.

How do I update my account contact information?

After logging into the Cruzio Account Center, click “Contact Info”. Using this page, you can update your billing address, contact phone number, fax number, and email address. When done making changes, click “Commit Changes”.

You will be able to view your account holder name and, if you have one, company name on this page as well, but you will not be able to update them. If you need to change either of those, please contact Cruzio.

How do I change my Account Center password?

After logging into the Cruzio Account Center, click “Change Password”. Enter what you would like your password to be in “Choose a Password”. Remember, it must be at least 7 characters long and must include at least 1 of each of the following: a number, a special character, a lowercase letter, and an uppercase letter. Enter your new password again in “Re-enter Password”. Click “Commit Changes”.

I’m getting a Permission Denied error after trying to log in, what do I do?

Please contact Cruzio and we’ll resolve this for you.

IMAP or POP: Which should you use?

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This help document describes the differences between using IMAP and POP with your Cruzio email in a mail program, such as MS Outlook, Apple Mail, or Mozilla Thunderbird. When configuring your email into a mail program, you can choose between either POP or IMAP email protocols.

You may want IMAP setup if…

  • You check your email with different computers, smart phones or other devices. IMAP setups allow you to keep all of your messages, file attachments and folders in sync, and remembers the condition that you last left them in (read, replied, forwarded, etc) regardless of what computer or device you access your email from.
  • You use Cruzio Webmail in addition to an email program. IMAP lets you keep all of your messages, file attachments and folders synchronized between your webmail and your email program.
  • You want Cruzio to backup your email. IMAP messages, file attachments and folders archived online are automatically backed up daily on the Cruzio email server.
  • You use a computer or device with limited storage space. IMAP lets you store messages and file attachments online and takes up no space on your computer. However, you will be using the Cruzio email server for storage which does have a limit in how much space is available to store messages. So while it will take some time for your mailbox to reach its limit, you will need to keep an eye on mailbox storage limits by periodically logging into your webmail account and clearing out any old and/or large messages you no longer need. An automated email notification is sent whenever you approach the mailbox storage limit.
  • You use POP and leave messages on the server. IMAP is designed for this scenario, so you may want to consider making the switch to IMAP.

You may want POP setup if…

  • You check your email exclusively with one computer. POP works best when you only manage your email on one computer as POP downloads all of your messages and attachments from the Cruzio mail server to your computer.
  • You prefer to store your messages on your computer rather than the Cruzio server. If your internet service goes down for any reason and your messages are stored on the Cruzio server, you will not be able to get to any old messages until internet service is restored. With POP saving your messages to your computer, you can access any messages you’ve already downloaded any time, even if your internet is offline.
  • You want to perform your own email backups. When you download the messages from the Cruzio server, it is up to you to use your preferred software on your computer for backing up your emails. Cruzio will not be able to back up your messages once they are on your computer, but you will have more control over how the backups work, what they back up, and how frequently they run.
  • You must use an email program that does not work with IMAP. Some mail programs do not allow the use of IMAP. If you have to use one of these mail programs, then you will want to go with POP.
  • You want to manage your mailbox storage limits on your computer and prefer not to delete emails often. Even though the storage limit in your Cruzio webmail should take a while to fill up, in most cases your computer will provide a lot more storage space for your emails. If you computer has the space available and you prefer not to log into Cruzio webmail to periodically delete old messages, use POP. This will download the messages to your computer, automatically freeing up the space on Cruzio’s server for new email.

While POP has some advantages over IMAP, and IMAP has some advantages over POP, it really just comes down to a matter of preference. We do not recommend either one over the other, but we hope these lists help you choose which one will best suit your needs.

Cruzio & IMAP

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If you check your email with multiple computers, or with a mobile device like an iPhone, you want to check out the email protocol IMAP.  IMAP has a few major advantages over POP, which is an older email protocol that you might still be using.

Synchronizing across multiple devices

If you use a desktop email program like Outlook Express, Thunderbird, or Apple Mail, wouldn’t it be nice to see the same folders and emails when you log into Web mail? IMAP will give you full synchronization wherever you check your email: desktop, laptop, mobile, or Web mail. You won’t have to get by with “Keep messages on server” anymore!

Check from multiple clients at the same time

IMAP was designed to be concurrently accessible by multiple clients. This means that you won’t run into any problems when collecting your email from your desktop and a portable device such as an iPhone or a Blackberry. With POP there was a potential for collision when both devices checked for email at once.

Ready to switch?

Unfortunately it’s not as easy as clicking a button in your email program to switch from POP to IMAP. Your email address is already configured for IMAP on our end, but the mail client your computer uses will need some work. If you need help, please contact Cruzio Support.

  1. First you’ll need to add an IMAP account to your email program. Do this before removing your POP account so that you don’t lose old emails stored in the POP account folders.
  2. Next, move messages from the POP account folders into the IMAP account folders, this will get the messages synchronized to your account on our servers.
  3. Now log in to your email account by going to cruzio.com and clicking the envelope icon in the upper right corner.  Once logged in, verify that your messages were successfully copied to the IMAP folders.
  4. Once you’re sure that all your email is in the IMAP account, you can safely remove the POP account from your email client.
  5. Now all of your email will be in sync across all of your computers, mobile devices, and Web mail.

Any gotchas?

Just one: Members with Cruzio domains using our “Classic Hosting” will need to upgrade to our newer hosting to have IMAP available to them. Luckily, we can migrate you to our newer hosting pretty easily. Please contact us if you’d like to migrate.

What does IMAP stand for, anyway?

IMAP stands for “Internet Message Access Protocol.” Now you know, and knowing is half the battle!

Email Setup Assistant

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Need to access your email in a hurry? Log in to Cruzio Webmail where you only need a login and password – and if you forget your password, you can retrieve it. Then, when you’ve got a little more time, follow the step-by-step instructions below to set up other email readers.

Looking for Coastside.net email settings for your email program? Click here!

Cruzio Mail Instructions for a Wide Variety of Email Programs:

Mail program not listed? Get the server settings for updating any mail program here.

How to update Thunderbird for Windows to use the new Cruzio email settings

How to update your Windows 10 Mail for new Cruzio email settings

How to update your Samsung Mail on Android for new Cruzio email settings

How to update Outlook 2016 for Windows to use the new Cruzio email settings

How to update Outlook 2013 for Windows to use the new Cruzio email settings

How to update Outlook 2010 for Windows to use the new Cruzio email settings

How to update Outlook 2007 for Windows to use the new Cruzio email settings

How to update Mac Mail 11 to use the new Cruzio email settings

How to update Mac Mail 10 to use the new Cruzio email settings

How to update Mac Mail 9 to use the new Cruzio email settings

How to update Thunderbird for Mac to use the new Cruzio email settings

How to update iPhones running iOS 11 to use the new Cruzio email settings

How to update Outlook for Mac to use the new Cruzio email settings

Trying to set up a new email address or have your own domain name? Use our Email Setup Assistant


If you do need any additional assistance, go ahead and open a support ticket at cruzio.com/contact and we’ll respond as quickly as we can in the order tickets are received. As we have a lot of email users to help, it may take a little while to get back to you, but don’t worry, we will.